Missed bin collection

Major service disruptions e.g. due to bad weather/fuel shortages, will be communicated on our summary information page  http:/www.flintshire.gov.uk/WinterConditions 

Missed collections - Before reporting a problem, have you:

• Placed your bin out by 7am on the morning of your collection at the kerbside (where your property/drive meets the pavement/road)? (Place it out the night before if necessary and safe.) 
  
• Put the correct bin/container out on the correct day? 
  
• Sorted the materials into the correct containers.  
  
• Avoided lining food caddies with plastic or non-flintshire biobags – this contaminates the load?  Order more biobag and use newspaper as a temporary measure.
• Checked your bin isn’t too heavy and the lid is closed properly?  This avoids injuries to our collection crew.
• Avoided jamming waste into your wheeled bin?
• Ensured there is no side waste?  We normally place this into your emptied black bin for your next collection.  Households of 6 or more occupants can request a larger black bin. 

If you answer no to any of the above you cannot report a missed collection.

In most cases our operatives will normally provide a notice explaining the reason for non-collection and record it using the vehicles camera or recording device.  You will need to rectify the problem and place your containers out on the next scheduled date.

If you answer yes to all the above please use the links below after 4pm – as vehicles may return later if they need emptying or experience mechanical problems.

What happens next?
Our Streetscene team will log your report and, if you provided an email address will send an acknowledgement with details of our procedure (normally within 1 working day). If we have genuinely missed your collection we will endeavour to return and collect within 24 hours of notification.