Alert Section

Missed bin collection

Major service disruptions e.g. due to bad weather/fuel shortages, will be communicated on our summary information page  http:/ 

Missed collections - Before reporting a problem, have you:

If you answer no to any of the above you cannot report a missed collection.

In most cases our operatives will normally provide a notice explaining the reason for non-collection and record it using the vehicles camera or recording device.  You will need to rectify the problem and place your containers out on the next scheduled date.

If you answer yes to all the above please use the links below after 4pm – as vehicles may return later if they need emptying or experience mechanical problems.


Missed Recycling Collection (tins, plastics, glass, cardboard & paper only)

As from July 2017 we will no longer return for any reported missed recycling collections.  Your report will still be noted against your address for future reference.  If your recycling is not collected you can either:

• Place it out on your next scheduled collection day or 
• Take it to your nearest Household Recycling Centre or recycling bring site

Contact Streetscene

Missed Wheeled Bin (Black/Brown) 

Please note: Garden waste collection is now a chargeable service.  If you would like us to continue to collect your garden waste bin for an annual charge, information about the service and how to subscribe can be found on our website at 

To raise a missed garden waste collection please contact Streetscene via our online enquiry form or by email to or by calling 01352 701234 (Monday to Friday between 8:30 and 17:00) 

Report a black bin missed collection 


What happens next?
Our Streetscene team will log your report and, if you provided an email address will send an acknowledgement with details of our procedure (normally within 1 working day). If we have genuinely missed your collection we will endeavour to return and collect within 24 hours of notification.