No. Genuine missed collections are rare. If your bin hasn't been emptied it may be because it contains the wrong items or it's too heavy. We cannot empty the bin if it is too heavy or overfilled or contains bags; the lid of the bin must always be closed. Heavy bins may cause injury to our crew or damage to the vehicle. All bins should be out for collection by 7am on your collection day.
If your bin has been presented correctly and the missed collection is our fault, then we will always make an effort to return to collect the bin within 24 hours of notification; however, this may not always be possible for operational reasons, such as breakdowns or adverse weather, and we then return as soon as is practically possible. We reserve the right to cancel collections due to circumstances beyond our control, e.g. severe weather or road traffic accidents.
Missed collections can be reported by completing our My Account.