Garden Waste Collection Service

Prices 2021
Due to the suspension of garden waste collections in 2020 there are two charges for the 2021 season to account for those who paid in full but did not receive the full service during its suspension (Mid-March to Mid-June 2020). Details of the new charges are shown below.

Charges for 2021 are:
Properties who made payments, in full, before 1st June 2020:
•    £24.00 for ALL online payments
•    £24.00 for payments made on or before 28th February 2021
•    £27.00 for payments made on or after 1st March 2021*

Properties who made payments, at the reduced rate, after 1st June 2020:
•    £32.00 for ALL online payments
•    £32.00 for payments made on or before 28th February 2021
•    £35.00 for payments made on or after 1st March 2021*

*This fee applies to residents paying over the phone and using payment kiosks at Flintshire Connects on or after 1st March 2021 (Customer Service Advisors will be available to assist residents with completing applications).  

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Will you collect garden waste from all households who leave a brown bin out?

We will collect brown bins from all households who have subscribed to and paid for the 2021 garden waste collection service. 

How often is garden waste collected?

We collect garden waste every two weeks between 1st March to 11th December, on the same day that we collect your recycling and food waste, which is on alternate weeks to your black bin collection. To check your collection day click check your bin day .

Where do I put the identification tag to show that I have paid?

Please affix the sticker to the side of the bin under the handle or to the existing tag on your bin handle.  This allows the collection crew to make a quick check and ensure the stickers aren't damaged by the lifting equipment.
The collection crews will not collect any garden waste bins without a sticker displayed.  

What if I subscribe and my brown bin or subscription tag/sticker is stolen?

Please check with your neighbours to make sure they have not taken the brown bin by mistake.  If not, then report it to us as soon as possible so we can investigate.

We encourage you to mark your brown bin with your house number or address to make your bin clearly identifiable.  It is the responsibility of the householder to ensure their brown bin/s are safely stored.  In the event of a missing bin, there will be a charge of £30 for a replacement (cost of the bin).

What if my sticker/tag is damaged / missing?

It is your responsibility to take care of the tag on the bin and ensure your address remains clearly visible.  However if it is damaged/missing, please contact us and an officer will check your details on our system and, if necessary, make a site visit.

What if I want to request a refund?

Please use the refund application form to request a refund on your 2021 payment. This form will guide you through the information we need to assess a refund request. Once assessed you will be notified of the outcome within 14 days.