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Garden Waste Collection Service

Flintshire County Council has taken the difficult decision to amend some of our services from Monday, 23rd March 2020 in order to support staff and the service as a whole during the Coronavirus outbreak.  

Garden waste collections will be suspended from Monday, 23rd March until further notice and instead priority will be given to collecting black bins, food waste and recycling. The move will allow our crews to concentrate on collecting black bins, food waste and recycling during the coming weeks and it will also assist with any future staff sickness absence or self-isolation issues. We recognise that residents have paid for the garden waste service this year and we will be considering whether subscriptions can be carried forward.  Residents are requested to consider home composting as much of their garden waste as possible.

Following the Government’s announcement earlier this week about stricter measures being brought in to protect the public, we have assessed the availability of our workforce and have decided to prioritise services across the County.  Our priority is to try to maintain essential services throughout the difficult weeks and months ahead and to do what we can to support the health and well-being of all our staff and residents. We are making this change now to make sure that we can prioritise services and provide them for as long as we possibly can.

Streetscene staff are working hard to continue providing essential services to the residents of Flintshire.  Suspending the above services will take some of this burden off them at this difficult time. This situation is being constantly monitored and further updates will be provided.

We know that changes to services are frustrating at any time and we apologise for any inconvenience, but we have to prioritise our services in what is an unprecedented situation and would urge people to be patient during this challenging time as we work to prioritise essential Council services. 

Collection Charges

Collections for 1 March to 13 December, 2020 - Subscribe and pay

  • Pay before 29 February 2020 = £32 per bin
  • ALL online payments (throughout) = £32 per bin
  • Standard rate from 1 March 2020 = £35 per bin

**New application requests are currently suspended**


What happens next?

What happens when I subscribe?
We will arrange to collect your garden waste from 1 March 2020.  We will send you within 10 working days:

  • your unique identification permit for your brown bin(s), and
  • any additional bins (if you have paid for additional bins)  

Frequently Asked Questions 

What is the law about charging to collect garden waste?

The Controlled Waste (England & Wales) Regulations 2012 set out the powers that Local Councils have to charge for the collection and disposal of certain wastes.  Paragraph 4 of Schedule 1 of these regulations sets out that a Council may charge for the collection (but not the disposal) of household garden waste. 

The Controlled Waste Regulations 1992, superseded by the new 2012 regulations, also set out that Councils may charge for garden waste collections.  In addition to this, the Environmental Protection Act 1990 sets out in Section 45 paragraph 3 that Councils “may recover a reasonable charge” for collection of household waste where regulations such as the Controlled Waste (England & Wales) Regulations exist.   

Don't I already pay for this service through my council tax?

No.  We do not have a legal duty to collect garden waste.  Councils do not have to provide householders with a free collection of their garden waste although they do have a legal duty to dispose of household waste free of charge.  The law gives Councils the discretion to make a reasonable charge for the collection of household garden waste in the same way that charges can be made for bulky waste collection. 

Additionally, not all properties in Flintshire need a garden waste collections service because some properties do not have a garden.  For this reason, it is also felt that introducing a charge is fair as the service will only be paid for by those households that choose to use it. 

How often is garden waste collected?

We collect garden waste every two weeks between March to December, on the same day that we collect your recycling and food waste.   

I do not want to pay for the garden waste service.  What should I do with my garden waste?

You can take your garden waste to one of our Household Recycling Centres.  Alternatively, you could compost at home.  Garden waste should not be placed in your black bin for disposal, this is for non recyclable waste only.  We no longer accept side waste and if this is presented residents may be issued with a Fixed Penalty Notice.  

I will only need to put a brown bin out occasionally.  Can I pay for a part year of collections?

No.  If you join part way through the year or only need a collection a few times a year, the charge will still remain the same. 

Can I pay the fee in instalments?

No.  We can only take the charge in one payment.  Payments can be made online (benefiting from the online rate), by visiting one of our Connect Centres or by calling 01352 701234.  

Can I purchase more than one brown bin?

Yes, more than one brown bin per household can be purchased up to a maximum of 3 bins.  You will be charged the annual subscription per bin / per year.  The cost of additional bins is £30 per bin.  

Where do I put the identification tag to show that I have paid?

Please affix the identification tag to the handle of the brown bin.  This allows the collection crew to make a quick check and ensure the stickers aren't damaged by the lifting equipment. 

The collection crews will not collect any garden waste bins without a sticker displayed.  

What happens if I move house?

If you move house during the period of your subscription, you can transfer this subscription to your new address if this is in Flintshire.  Please contact us to tell us that you have moved house so that we can update our records.

Refunds cannot be provided if you move out of Flintshire or if the service is not offered to your new property.  Furthermore a refund is not available if you move to a new property and require fewer bins than you have subscribed for at your previous address. 

Can I get a refund if I decide to cancel my subscription?

You have the right to cancel your subscription and obtain a full refund within 14 days of the day of purchase.  There will be no refunds after the 14 day cooling off period has expired.  

Do I get a refund if the Council fail to empty my brown bin?

No.  Genuine missed collections are rare.  If your bin hasn't been emptied it may be because it contains the wrong items or it's too heavy.  We cannot empty the bin if it is too heavy or overfilled or contains bags; the lid of the bin must always be closed. Heavy bins may cause injury to our crew or damage to the vehicle.  All bins should be out for collection by 7am on your collection day. 

If your bin has been presented correctly and the missed collection is our fault, then we will always make an effort to return to collect the bin within 24 hours of notification; however, this may not always be possible for operational reasons, such as breakdowns or adverse weather, and we then return as soon as is practically possible.  We reserve the right to cancel collections due to circumstances beyond our control, e.g. severe weather or road traffic accidents.  

Missed collections can be reported by completing our My Account. 

What if I subscribe and my brown bin or subscription tag is stolen?

Please check with your neighbours to make sure they have not taken the brown bin by mistake.  If not, then report it to us as soon as possible so we can investigate.

We encourage you to mark your brown bin with your house number or address to make your bin clearly identifiable.  It is the responsibility of the householder to ensure their brown bin/s are safely stored.  In the event of a missing bin, there will be a charge of £30 for a replacement (cost of the bin). 

What if my tag is damaged / missing?

It is your responsibility to take care of the tag on the bin and ensure your address remains clearly visible.  However if it is damaged/missing, please contact us and an officer will check your details on our system and, if necessary, make a site visit. 

What happens if I currently pay someone to cut my grass or attend to my garden?

If the garden waste materials are placed into your brown wheeled bin, then you would still need to subscribe to the kerbside collection service.  Alternatively, you can ask your gardener or the person who carries out the work for you to take the garden waste away and dispose of it responsibly – they may charge you to do so.  If you pay your gardener, they cannot take the waste to one of our household recycling centres as the waste will be classed as trade waste when they remove it from your property.

Remember, householders are required by law to check that anyone removing waste from their property is authorised to do so under “Duty of Care”.  Householders who do not take reasonable measures to check that operators are legitimate waste carriers could be liable to a fine.