NHS Wales
If you have any concerns regarding your health, or the health of a family member, you should speak to your GP.
The NHS Wales website also has useful information about dementia.
Flintshire County Council
First Contact Team - Single Point of Access (SPOA)
By telephoning just one number you will be able to speak to someone about community health, well-being and care services, including dementia care and support. You will be able to get information, advice, assistance, assessment, and co-ordinated care from this number. This includes information about dementia.
If you prefer you will also be able to get information and make contact through the website and by email. Whether you are making contact about yourself, a person you help to care for or someone you have concerns about, the Single Point of Access will be there to listen and help you.
If the team cannot help you themselves, they will put you in contact with someone who can (18 years +) and the services available in the statutory and third sector.
Adult Social Services - Single Point of Access
Preswylfa, Hendy Road, Mold, CH7 1PZ.
Telephone: 03000 858858
E-mail: spoa@flintshire.gov.uk
How to Access Care and Support in Flintshire
Flintshire Connects brings together Flintshire County Council, North Wales Police, Job Centre Plus and other partner organisations, to deliver high quality customer focused services to the public and vulnerable individuals in our community that find it difficult to access services online or by phone.
At Flintshire Connects, you can speak to one of our trained Customer Service Advisors about a range of Council services.
Flintshire Connects centres are located in Buckley, Connah's Quay, Flint, Holywell and Mold.
To support people that have recently been diagnosed with dementia a support pathway has been implemented across North Wales. This includes a new Dementia Centre based in Greenfield, Flintshire.
The Dementia Centre is operated by Carers Trust North Wales Crossroads Care Services in partnership with the Local Authority and Health Board. The centre provides support, information and advice to people living with dementia and their carers and families. The centre also provides health related clinics and peer support groups.
To find out more about the Flintshire Dementia Centre please call Carers Trust on 01492 542212.
Where it appears that an adult is experiencing, or at risk of experiencing abuse or neglect, the Council has a legal responsibility to undertake enquiries to determine whether this is the case and to formulate a response to ensure that the adult is protected.
Staff and members of the public can contact Social Services for advice, or you can call 999 to contact the Police directly if you think that a crime has been committed or someone is in immediate danger.
During office hours please contact Social Services on 01352 803444 or North Wales Police 101.
If you are concerned that an older person is being abused, you can also contact the Action on Elder Abuse support line on 0808 808 8141 or Age Connects North East Wales on 08450 549969.
Out of hours contact the Police on 101 or in emergency call 999.
Find out more about Alzheimer's Society Cymru and get resources about dementia in Welsh.
More information about the Dementia Engagement and Empowerment Project (DEEP) network and the local groups activities supported by DEEP in Flintshire.
Dewis Cymru is a website that has been developed to help people find information about organisations and services that can help them take control of their own well-being.
It has information that can help you think about what matters to you, and it’s also got information about people and services in your area that can help you with the things that matter to you.
Handy hints that might help make life a little easier after a diagnosis of dementia.
This booklet was written by people living with dementia, for people living with dementia.
The Older People’s Commissioner for Wales protects and promotes the rights of older people throughout Wales, scrutinising and influencing a wide range of policy and practice to improve their lives.
She provides help and support directly to older people through her casework team and works to empower older people and ensure that their voices are heard and acted upon.
The Commissioner’s role is underpinned by a set of unique legal powers to support her in reviewing the work of public bodies and holding them to account when necessary.
A range of Telecare equipment is available to support independence. Telecare equipment can be linked to a 24-hour monitoring service or through to a mobile phone or carer alert system. Whatever your situation, help can be called.
The Telecare equipment is available following an assessment to anyone who lives in Flintshire and feels it may make a difference to their lives.
There is a one-off payment of £25 plus VAT for the installation. Also, there is a monitoring charge of £2.20 plus VAT a week.
For more information contact 03000 858858 or e-mail: spoa@flintshire.gov.uk
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