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Coronavirus COVID-19 Council Services FAQs

COVID-19 Coronavirus English

Council Services

How are Council services being affected by COVID-19?

Following UK and Welsh Governments announcements about stricter measures to protect the public, we have assessed the services we provide and the availability of our workforce so that we can prioritise and resource critical services across the County. 

Just like other employers across the whole of the UK, as Government guidelines have strengthened, the Council has experienced a reduction in its workforce.  

In the same way that social distancing, self-isolation and school closures have disrupted the work of businesses and the lives residents in Flintshire, they have also impacted whether Council services can operate or not and contributed to a reduction in the number of people we have available to deliver them. 

As a result it has been necessary for us to withdraw some services for the foreseeable future.  This has either been as a direct result of supporting the national effort to slow the spread of COVID-19 or to redirect our available workforce to other critical service areas. Information about services which have been withdrawn can be found in the Frequently Asked Questions below or on our COVID-19 web page which is updated daily as information changes.

Our priority is to try to maintain essential services for as long as possible throughout the difficult weeks and months ahead and to do what we can to support the national effort and the health and well-being of all our employees and residents.

Which Council services are classed as essential and why?

The Council has prioritised services as essential where they protect life, protect the vulnerable, ensure public safety, keep the transport infrastructure open and help key workers to do their job.  These services include: 

  • running residential care homes
  • supporting vulnerable adults in their homes and in care settings
  • providing domiciliary care for people in their own homes
  • helping people discharge from hospital to ‘free up’ hospital beds
  • supporting vulnerable children in their homes and in care settings
  • running Extra Care Housing Schemes
  • helping and accommodating the homeless
  • paying out housing benefits
  • giving welfare advice to those in need of support with their family income
  • food distribution for people in need and those in poverty
  • opening schools as childcare centres for the children of key workers
  • public protection and environmental health including food safety and animal welfare
  • collecting waste from households
  • keeping the highways network open and running
  • keeping cemeteries open
  • registration of deaths
  • support to small and medium sized local business and giving them emergency grant support on behalf of Government

Bereavement Services

Are Funerals still taking place and what will be the process?

Under the recent Government Guidelines, Funerals are still permitted to take place.    All Services will have to be at the Graveside within the Cemetery due to the closure of all Places of Worship.   You can only attend a funeral if you have been invited by the person arranging the funeral, and that will be limited to close family and friends only, and  those in attendance will need to respect the Social Distancing Advice – including the Sexton present.  Graves will be closed once all mourners have left the Cemetery.

I have some Cremated Remains I wish to place in a grave, but won’t be using a Funeral Director, as the service has already been held in the Crematorium, can these still go ahead?

The grave will be prepared as normal for the interment.  If you wished the Sexton to place the casket into the grave for you, you are requested to place the casket on the side of the grave, move away, the Sexton will then attend, place the casket in the grave and then move away to leave you time at the grave side.  The grave will be closed once you have left the Cemetery.  However, we would encourage families where possible to think about delaying the interment of Cremated Remains until the current restrictions have been lifted.  This will help to minimise travel and contact with other family members etc. and once the restrictions are lifted we will be able to offer the normal interment service for these situations.

Can I still arrange for a Memorial to go onto a Grave Space?

The normal application process still applies, you will need to check if your preferred Stonemason is open at this time.

Is the grass being cut in cemeteries?

Grass Cutting within the Cemeteries has restarted due to the recent changes in restrictions, with a reduced number of operatives to ensure that we are able to adhere to the Social Distancing guidelines.  This will mean the frequency of the cuts will be longer than usual.   Areas around graves to be used will be cut prior to any interment, along with any necessary access paths. Once restrictions are removed and we are able to return to normal working practices, the Cemeteries will be returned to their usual high standards as soon as possible. 

Can I still, reserve a grave space, purchase a memorial plaque or transfer ownership of a grave etc.?

Our Bereavement Service is operating as normal.    You can contact the team on  01352 703360 or email at cemeteries@flintshire.gov.uk.

How can I register a death?

Provision has now been made for the registration of deaths to be undertaken by telephone. This will help the Registration Service follow the Government’s guidance on essential travel, social distancing and public behaviour.  The Registration Service is also working closely with health practitioners to share information electronically to remove the requirement for bereaved families to visit the Register Officer during the current emergency situation.

To make an appointment for telephone registration please call the Register Office on 01352 703333.

Blue Badge Permits

How do I renew/apply for my Blue Badge Permit?

Flintshire Connects Centres are closed until further notice.   Anyone wishing to apply or renew can access the application online www.gov.uk or contact Customer Service for further advice on 01352 701304.

Business and Employment

What support has the Council provided for local businesses in Flintshire?

Please visit the COVID-19 Advice for businesses page on our website. The Council has already acted to provide discretionary support for local businesses including deferring rent payments for the business tenants of our industrial and commercial properties, assisting market traders, and providing ‘sign-posting’ support to Government support schemes.

To fast track grant awards, businesses can also apply on-line for grants https://www.flintshire.gov.uk/en/Business/Business-Rates/Business-Rates.aspx 

Over 900 businesses requested help in March and these have been assisted and signposted to other support. The Council is also helping businesses to access online learning materials and networking opportunities to build their resilience.

I run a small business what support is there for my employees?

This is a difficult and unsettling time for employers and employees.

Please visit the Council’s COVID-19 Advice for Businesses web page which contains links to official advice and guidance.  

The page is updated as and when we receive more information.

When will the grants and help with business rates be given and do I have to apply?

Welsh Government and Flintshire County Council are working together to support businesses during this emergency situation.

All retail, leisure and hospitality businesses with a rateable value of up to £500,000 will now receive 100% rate relief in 2020/21. If your business falls into this category and you haven’t yet received a ‘nil’ bill from us, you can make an on-line application for the enhanced 100% rate relief scheme at www.flintshire.gov.uk/businessrates

As well as the enhanced rate relief scheme for retail, leisure and hospitality businesses, there are also two new non-repayable grants schemes available for all small businesses:

Grant 1 – Retail, leisure and hospitality businesses with a rateable value between £12,001 and £51,000 will receive a grant of £25,000.

Grant 2 – All businesses which are currently eligible for Small Business Rates Relief with a rateable value up to £12,000 will receive a grant of £10,000.

The grants are administered by the Council on behalf of Welsh Government and if your business is eligible for a grant please complete the online grant application form as soon as possible at www.flintshire.gov.uk/businessrates. If you have already submitted an on-line application, rest assured it will be in the system for verification and payment. There is no requirement to re-submit another form. 

You can also contact our Support Team on 01352 704848 for further advice and guidance.

The Council is currently receiving high volumes of on-line applications for business support grants and as at 16 April 1,306 non-repayable cash grants have been paid to small businesses (total value £16.5m).   

In addition to this, the Council has now awarded 100% rate relief to over 1,090 retailers, leisure providers and the hospitality sector (total value £14.7m). These businesses are now receiving ‘nil’ bills for 2020/21. If your business is eligible and you've not receive a 'nil' bill go online and apply now www.flntshire.gov.uk/businessrates

Are grants available for those businesses such as micro-businesses who don’t pay business rates?

The Welsh Government has now introduced the £500m Economic Resilience Fund (ERF) to help those businesses who don’t qualify for the business rate grants. 
The Fund consists of three elements: a £100m COVID-19 Wales Business Loan Scheme administered by Development Bank of Wales (which is fully subscribed), a £100m fund to support microbusinesses, £300m fund to support SMEs and large businesses.

The ERF will help to address some of the gaps not met by schemes already announced by the UK Government, Welsh Government and Development Bank of Wales.

A grant of up to £10,000 is available to assist microbusinesses that have been affected by the COVID-19 outbreak. The grant is available to microbusinesses that are not eligible for the Business Rate Grant or the support for self-employed grant.
The Economic Resilience Fund for microbusinesses is open to applications from 17 April 2020 for 12 months.Full details on the eligibility criteria can be found at
The application process for businesses qualifying for financial support from the Economic Resilience Fund opens on Friday, April 17 via the Business Wales website.

How can micro businesses (those that don’t pay business rates) access the grants that have been made available?

Small businesses play a vital role in the economy of the County and many will be seeking financial support and guidance at this time. 
The Council would like to ensure that small businesses in Flintshire, especially those who do not pay Business Rates, are aware of the Welsh Government Economic Resilience Fund grant support.
Details of the funding can be found on the Business Wales web site together with information on other support that is available. https://businesswales.gov.wales/coronavirus-advice/ 
For support locally businesses can visit https://www.flintshire.gov.uk/en/Business/Advice-and-guidance/COVID-19-Advice-for-Businesses.aspx  or contact the Council Business Development team at Business.Dev@flintshire.gov.uk 
The UK Government have also launched a new ‘support finder’ tool which will help businesses and self-employed people across the country quickly and easily determine what financial support is available to them during the current emergency period. The new business ‘support finder’ tool can be found at https://www.gov.uk/business-coronavirus-support-finder 

I’ve been temporarily laid off work or had my working hours reduced. I’m worried about paying council tax or my rent?

If your household income is reduced as a result of the impact of coronavirus, and you think you may struggle to pay your council house rent, please contact the Rent Income service on 01352 703838. We can provide help and support. 

Car Parking Charges

Why have car parking charges been suspended?

Pay and Display parking has now been suspended in all chargeable car parks. This has been done to reduce public contact, reduce surface transition of the virus, while supporting key workers and those undertaking essential shopping in the town centres. Residents are asked to park responsibly and at a distance from other vehicles. If your constituent has a parking permit for a Council car park that has, or is about to expire, their new permit will be processed once the charges are re-introduced.

The following car parks are now closed to prevent non-essential travel and limit social contact:

  • Gamfa Wen, Talacre
  • Dock Road, Connah’s Quay
  • Flint Castle
  • Life Boat Station, Flint
  • Saltney Ferry Footbridge
  • Dock Road, Greenfield
  • Gwaenysgor Viewpoint   

For more information click here

Council Tax

I’ve heard residents are going to be given a Council Tax ‘holiday’, is this correct?

We are aware there has been some confusion over Council Tax and whether people still need to pay it.   Some people are experiencing difficulties and are worried they cannot make their payments.  The Council is able to offer support and advice if you find yourselves in this situation.  If you qualify and you are in need of advice and assistance you can contact our Council Tax team on 01352 704848 or by email at local.taxation@flintshire.gov.uk or you can visit our website www.flintshire.gov.uk/CouncilTax.  

Please be aware that call volumes are very high and we are receiving large numbers of emails.  We appreciate this may be frustrating for you.  The large majority of people trying to contact us understand the situation and are being patient and respectful with our employees.  We would like to ask all callers to be mindful of this.
Many people can still afford to pay their Council Tax.  Council Tax is a local tax that raises a third of the Council’s total income.  In this emergency situation the Council Tax you pay is helping to fund the essential services we must continue to provide to support people and communities.   The Council has prioritised essential services where they protect life, protect the vulnerable, ensure public safety, keep the transport infrastructure open and help key workers to do their job.  These services include: 

  • running residential care homes
  • supporting vulnerable adults in their homes and in care settings
  • providing domiciliary care for people in their own homes
  • helping people discharge from hospital to ‘free up’ hospital beds
  • supporting vulnerable children in their homes and in care settings
  • running Extra Care Housing Schemes
  • helping and accommodating the homeless
  • paying out housing benefits
  • giving welfare advice to those in need of support with their family income
  • food distribution for people in need and those in poverty
  • opening schools as childcare centres for the children of key workers
  • public protection and environmental health including food safety and animal welfare
  • collecting waste from households
  • keeping the highways network open and running
  • keeping cemeteries open
  • registration of births and deaths
  • support to small and medium sized local business and giving them emergency grant support on behalf of Governments

Any decisions on temporary changes to the collection of Council Tax would need to be made by Governments.  The Council simply collects the Tax. 

I am not able to pay my council tax or rent to the Council since the Flintshire Connects facilities have closed. What do I do?

The Council offers a wide range of other payment methods, most of which are continuing as normal. Residents can continue to make on-line payments for things like council tax, rents and invoices. The Council offers an automated payment service (ATP) by calling 01352 704470.

If residents can only pay in cash please contact us on the numbers below for advice: 

Council Tax tel: 01352 704848 or email  local.taxation@flintshire.gov.uk

Council House rents tel:  01352 703838

Council House Rents

I am worried that I won't be able to pay my rent on time, what should I do?

If tenants are worried about falling into arrears it is important to speak to the Rent Income Team on 01352 703838. The Team are committed to supporting tenants and officers are on hand to agree affordable repayment plans.

Enforcement

What if I become aware of a bar, restaurant or shop which is opening in breach of the Governments’ advice?

Since the introduction of widely-publicised trading restrictions and social distancing requirements for businesses at this time by the Government there is an increased awareness within local communities that a small minority of businesses are not complying.

The Council’s Community and Business Protection Service, in line with councils across the United Kingdom, will be responding to complaints of non-compliance.

The Council will use its powers appropriately and proportionately to ensure full compliance with the Regulations and council officers will also continue to offer advice and guidance where required.

We hope to work constructively with those businesses that are permitted to open through engagement and education. Enforcement powers will only be used as a last resort.  
During these difficult times it is important that everybody works together and recognises their responsibilities during the course of this emergency.

A dedicated phone number and e-mail address has been established for residents and businesses to report any concerns that they may have:

e-mail: covidbusinesscompliance@flintshire.gov.uk 

phone: 01352 703399Calls 

Emails will be monitored during office hours (Monday to Friday 08:30 to 17:00)

Holiday Accommodation?

Flintshire County Council’s Community and Business Protection Services are urging hotels, holiday parks, camping sites and all other holiday accommodation providers to act responsibly and help play their part to protect our communities and local NHS services at this time.

The Regulations are clear that all holiday accommodation, including campsites and caravan parks should have been closed since 26th March. They must remain closed until further notice, unless specifically exempt or requested and approved by the Welsh Government or local council.

Any accommodation provider in Flintshire wanting to offer accommodation to key workers must seek authorisation from the Council by completing and submitting a Key Worker Accommodation Request form. Any business already providing accommodation to key workers should notify the Council as soon as possible, using the same e-mail address.

Under no circumstances should any holiday accommodation be provided for visitors during the current emergency period. Any person or business found not to be complying will be committing an offence and may be subject to a Fixed Penalty Notice, Prohibition Notice or prosecution, for which the fine is unlimited.

Businesses can however advertise for future holiday accommodation bookings that can be taken up once current restrictions have been eased, but must remain closed until advised by the Government that they can re-open. 

Anyone with concerns about how holiday accommodation is currently being used can contact the Council using: covidaccommodation@flintshire.gov.uk

https://businesswales.gov.wales/tourism/covid-19-frequently-asked-questions

 

Flintshire Record Office

While Flintshire Record Office is closed to visitors, can I still access remote services?

Record Office staff will be maintaining a remote service as far as possible. Please e-mail archives@flintshire.gov.uk with your request and staff will judge on a case-by-case basis whether they can help and respond accordingly.

Grass Cutting and Grounds Maintenance

Is the grass cutting and grounds maintenance service still suspended?

The warmer spring weather, more daylight hours and a change in government advice means that limited resources can now be made available from Thursday, 16 April for some grass cutting and grounds maintenance operations to resume. This follows careful consideration and will help ensure the areas are manageable when the current measures are eased.

Maintenance work at tenants’ gardens will continue at a reduced frequency although tenants will have a ‘Right to Refuse’ the work, if they are not comfortable with the work taking place. Work will also resume at the areas surrounding sheltered accommodation complexes and pensioners bungalows

Grounds maintenance work will continue at large complexes of flats to ensure that properties remain safe and accessible.

Essential highways safety ground maintenance work for roadside verges, visibility splays at key junctions and roundabouts will continue as normal throughout the emergency period. 

Grass cutting will continue at schools serving as Hubs, with strict social distancing maintained at all times and maintenance work will be carried out at other schools as resources allow.

Work will commence on other open space areas to ensure that people have somewhere safe to exercise. Some areas, however, such as sports fields, play areas and bowling greens, will continue to be maintained, but will remain closed to the public.

All grounds maintenance work, whether undertaken by our in-house teams or contractors will adhere to strict and closely monitored social distancing measures to ensure the health, safety and protection of workers and residents.

Employees in the grass cutting and grounds maintenance service, who are available to attend work and who are not deployed to areas of the service that have resumed, will continue to assist other Streetscene services such as black bin and food waste collections.

What will happen to the workforce of the services that you have stopped?

Employees in the grass cutting and grounds maintenance service, who are available to attend work, will be redeployed to other Streetscene services to provide resilience to essential services such as black bin and food waste collections.

Are you continuing to litter pick and empty litter bins?

We are monitoring all sites across the County and are continuing to litter pick and empty bins where they are being used.  Town centres across Flintshire are currently being attended daily.  This will be kept under review as government guidance is strengthened and visitor numbers to town centres reduce. 

Will you continue to empty dog waste bins?

We are continuing to empty dog waste bins as scheduled across the county.

Local Services

How can residents find the location of local services near to them?

Flintshire County Council has developed an online map to assist residents locate services available in their local area.

The map has six service categories which are:

  • pharmacies;
  • food banks;
  • milk deliveries;
  • food (deliveries, pickups and takeaways);
  • support (mental health support, telephone befriending, etc) and
  • shopping (collecting shopping, prescriptions etc).

To access the map, click here. It is recommended to use Google Chrome.

An online user guide can be accessed here.

Is Mold Market still open?

Mold Market is currently open and operating with a limited number of traders and stalls selling food and essential goods. This arrangement has been made under the strict understanding that social distancing guidelines must be observed.

Our Markets Team have been working with traders and customers offering guidance on social distancing rules and behaviour. The cooperation of all involved with the market is essential to maintaining a safe environment.  

We have received a number of concerns about safe-distancing between customers and traders. If we find that safe-distancing cannot be safely maintained then we will have no option but to close the market until further notice.

We fully understand that many people value and rely on the market. Closure would be a last resort. The health and safety of traders and customers must come first. We appeal for public cooperation.

Play Areas and Outdoor Spaces

Why is my play area closed?

On Monday 23 March the UK and Welsh Governments announced strict new measures for essential travel, social distancing and public behaviour.As a result of this announcement Council services and facilities which would only encourage the public to make non-essential journeys if they were to remain open closed with immediate effect.

As Wales, has taken the decision – in the interests of public health, Flintshire – along with other councils in Wales made the decision to close all play areas and country parks in Flintshire for which it is responsible.

The closures were implemented on 23 March until further notice.We would ask for the continued cooperation and patience of all residents during these difficult unprecedented times.

Why can’t I visit Greenfield Valley or Waun y Llyn County Park?

On Monday 23 March the UK and Welsh Governments announced strict new measures for essential travel, social distancing and public behaviour.

As a result of this announcement Council services and facilities which would only encourage the public to make non-essential journeys if they were to remain open closed with immediate effect.

As Wales, has taken the decision – in the interests of public health, Flintshire – along with other councils in Wales made the decision to close all play areas and country parks in Flintshire for which it is responsible.

The closures were implemented on 23 March until further notice.

We would ask for the continued cooperation and patience of all residents during these difficult unprecedented times. 

Is Wepre Park open?

Wepre Park is open for exercise only by local people.  The car park, playarea, skatepark, visitor centre and toilets all remain CLOSED.

Can I go fishing in Wepre Park?

If ‘The Rosie’ at Wepre Park is your LOCAL fishing water, then you can fish as part of your local exercise.  Access is for locals only.  Please contact Connah’s Quay Angling Club for further details.s.

Can I use the Wales Coast Path?

Currently the Wales Coast Path in Flintshire is open, however some car parks which access the path have been closed.  When taking your daily exercise please walk from your home and maintain appropriate social distancing measures.

I’ve just bought an annual pass for Greenfield Valley, do I get a refund?

The Greenfield Valley Trust have agreed to extend the annual passes for the length of time the Valley is closed.

What is being done to stop people using public open spaces?

It is essential that everybody follows the simple but important advice.  Avoid non-essential travel and ‘stay at home’.

By following this advice we can  ‘help protect the NHS and save lives’. 

A minority do not seem to be following this advice and, with a bank holiday approaching, there remains a risk that some people might attempt to congregate, in groups, in public open spaces. 

Areas in Flintshire where we have had reports of people congregating, including Wepre Park in Connah’s Quay, will be monitored by North Wales Police. The  principal roads into and out of the County are also monitored and motorists can be stopped and questioned by the Police.

The following car parks have been closed as we have had reports of people congregating there:

  • Dock Road, Connah’s Quay
  • Flint Castle
  • Life Boat Station, Flint
  • Saltney Ferry Footbridge
  • Dock Road, Greenfield
  • Gwaenysgor Viewpoint

The Lighthouse Car Park, Talacre has also been closed by proprietor.

Government advice says you can leave home only once-a-day for exercise. That could mean a bicycle ride, walking the dog, or going for a walk or run. Public open spaces and footpaths should be used responsibly and social distancing should be observed at all times. Remember to ‘stay local’. 

Rights of Way allow public access to their local countryside. Social distancing rules should be closely observed and people should be considerate of the landowners over whose land paths pass and;

  • Go alone or with members of your household
  • Be aware that gates, stiles and other outdoor structures are touched regularly - so follow hygiene guidance
  • Do not try new or risky activities - ‘stay safe’
  • Follow the Countryside Code - consider farmers and others who are working hard to keep our shop shelves stocked

Open disregard of these rules will leave the Council  with no option but to temporarily close a path.

Can I use Public Rights of Way as part of my daily exercise?

As the impact of COVID-19 continues and national restrictions are extended, the Council will continue to comply with government guidelines.

Whilst access to Rights of Way, close to where we live, is important for our general wellbeing during lockdown, social distancing rules should be observed at all times and Welsh Government advice closely followed:   

  • Do not travel – exercise outside close to your home
  • Go alone or with members of your household - Keep 2 metres / 6½ feet from others at all times
  • Be vigilant with hand washing and hygiene – Be aware that gates, stiles and other outdoor structures are touched regularly
  • Do not undertake new or risky activities – Stay safe during this time of increased burden on our emergency and health services
  • Follow the Countryside Code - Consider farmers and others who are working hard to keep our shelves stocked and infrastructure running.

Welsh Government has introduced new emergency regulations that will allow Councils to close footpaths and other rights of way where - should they remain open - they post a high risk to the spread of coronavirus.

In line with these new regulations Flintshire County Council will be monitoring the use of rights of way and will where necessary close paths where guidelines are not or cannot be safely  observed.  

Please be reassured that the Council is not looking to extensively close paths which are being used responsibly but it will use its powers appropriately and proportionately to ensure full compliance with the Regulations.

You may find that landowners are erecting signs on the paths that you walk reminding users that they or members of their family are vulnerable and/or self-isolating.  Some may be offering you an alternative route that avoids close proximity to farm houses, yards and agricultural buildings.  The Council has no objection to these signs and would support landowners in the provision of alternative permissive routes subject to their having obtained the necessary safety insurance/liability cover.  Sign templates are available for landowners by emailing the Access team    publicrightsofway@flintshire.gov.uk

Information on Rights of Way and a list of current path closures can be found at https://www.flintshire.gov.uk/en/Resident/Streetscene/Public-rights-of-way.aspx

Staying at home?

Following a fantastic response from residents over the Easter period to heed Government advice and stay at home, Flintshire County Council is again urging everyone to avoid non-essential travel and ‘stay at home’. 

By following this advice we can ‘help protect the NHS and save lives’. 

Government advice says you can leave home only once-a-day for exercise. That could mean a bicycle ride, walking the dog, or going for a walk or run. Public open spaces and footpaths should be used responsibly and social distancing should be observed at all times and remember to ‘stay local’ when exercising. 

Rights of Way allow public access to their local countryside. Social distancing rules should be closely observed and people should be considerate of the landowners over whose land paths pass and:

  • Go alone or with members of your household;
  • Be aware that gates, stiles and other outdoor structures are touched regularly so follow hygiene guidance;
  • Do not try new or risky activities - ‘stay safe’ 
  • Follow the Countryside Code - consider farmers and others who are working to keep our shop shelves stocked.

Public Transportation

Is commercial public transport operating as usual?

Some commercial bus services operating throughout Flintshire and bordering counties have made variations to their timetables which came into effect on Monday 23rd March.  All timetables are available on the individual operator’s website and will be kept up to date with any additional changes over the coming weeks. 

When relying upon public transport to undertake essential travel journeys, the Council asks individuals to consult individual transport provider’s websites for up to date timetable information, as operators are reviewing service provision on a daily basis.

Are Council services operating as usual?

To support the Governments social distancing guidelines Council transport services, that would encourage non-essential journeys, have been withdrawn until further notice. This includes the temporary withdrawal of the Council’s Local Travel Arrangement Bus Services  LT1, LT2, LT3 (Holywell) the LT4 (Buckley), LT7 Mold to Treuddyn and LT8, Caergwrle to Broughton Retail Park.

I am a key worker and I rely on public transport to get to work – what should I do?

Residents who are classified as ‘Key Workers’ and have no other means of transport to access their place of work, are able to access a pre-bookable transport service.  Operated by the Council the service can be accessed by calling 01352 704771 to make arrangements at least 24 hours before travel.

This service will also be available to residents who are required to undertake essential travel journeys (as defined within national Government guidelines).

Registration Service

How can I register a death?

Provision has now been made for the registration of deaths to be undertaken by telephone. This will help the Registration Service follow the Government’s guidance on essential travel, social distancing and public behaviour.  The Registration Service is also working closely with health practitioners to share information electronically to remove the requirement for bereaved families to visit the Register Officer during the current emergency situation.  To make an appointment for telephone registration please call the Register Office on 01352 703333.

How can I register the birth of my baby?

Birth registrations have been suspended until further notice.  However the Department for Work and Pensions (DWP) are allowing parents to claim Child Benefit without the need to present a birth certificate. For more information please go to www.gov.uk

Scams

How do I report a scam?

Trading Standards are warning residents to be wary of Covid 19 related scams.  
There have been many such scams reported already, but if you receive an email or text related to Covid 19 that requests any personal details, or banking details even if it purports to come from a Government Agency please ignore it.  

Government agencies will not ask you for this information in this way.  Assistance in the fight against phishing emails has now come from the Governments GCHQ intelligence agency. 

The National Cyber Security Centre, a branch of the intelligence agency, has launched the suspicious email reporting service with a simple request of the public: forward any dubious emails to report@phishing.gov.uk, and the NCSC’s automated scanning system will check for scam emails and immediately remove criminal sites.  

Text scams and reports of scammers going door to door should still be reported to Trading Standards at either trading.standards@flintshire.gov.uk or by phoning 0808 223 1133 for the English service or 0808 223 1144 for the Welsh Service and warnings will be posted on this site and through social media.

Schools and Youth Services

Why have schools closed?

The decision to close schools was made by UK and Welsh Governments.  To limit the spread of COVID-19 it is important that, as far as possible, social contact is minimised. 

Parents need to keep their children at home wherever possible and schools/settings are open only for those children who absolutely need to attend.  

Only children whose parents are critical to the COVID-19 response should be offered places in schools/settings when there is no safe, alternative provision.  

Schools in Wales, England and Scotland closed on Friday 20 March until further notice - except for vulnerable children and those with a parent identified as a key worker. 

The expectation is that any child who can safely be cared for at home should be and it is in exceptional circumstances that they will need to access this provision.  This is important as the purpose of school closure is ultimately to reduce social contact.

Can I send my child to school or to my child care provider?

Access to emergency childcare provision for key workers classified as ‘vital’ workers, provision of free school meals, and support for vulnerable learners is important during the period of school closures. 

To limit the spread of COVID-19 it is important that, as far as possible, social contact is minimised.  Parents need to keep their children at home wherever possible and schools/settings should be open only for those children who absolutely need to attend.  

Only children whose parents are critical to the Covid-19 response should be offered places in schools/settings when there is no safe, alternative provision.  

For the week commencing 23 MARCH Flintshire Headteachers have been advised to prioritise the allocation of places to children of parents who meet the following criteria:- 

  • Category 1 - a single parent with a role on the list defined as critical to the Covid-19 response from Welsh Government
  • Category 2 - where both parents have roles on this list
  • Category 3 - a parent from a family unit who does not qualify under categories 1 and 2 above, and has a role on this list, and where there is an explicable and genuine reason why they need to access provision.

Headteachers may use their discretion for this third category - provided that they have sufficient provision - as they know their families’ circumstances best. Should there be insufficient provision due to the requirements of social distancing, Headteachers have been advised by the Council to refuse admittance to the children of the third category above and liaise with their neighbouring headteachers to offer a place close by where this is possible.

Alternative provision is in being made for children entitled to free school meals and will be introduced shortly. This group SHOULD NOT attend the school hubs unless their parent(s) fall under the above categories 1-3.  

When are schools likely to open again?

There are five key principles which need to be in place before schools can re-open.  These were announced by the Education Minister, Kirsty Williams.  They are:

  • The safety and mental, emotional and physical wellbeing of students and staff
  • Continuing contribution to the national effort and strategy to fight the spread of Covid-19
  • Having the confidence of parents, staff and students – based on evidence and information – so that they can plan ahead
  • Ability to prioritise learners at key points, including those from disadvantaged backgrounds
  • Consistency with the Welsh Government’s framework for decision making, to have guidance in place to support measures such as distancing, managing attendance and wider protective actions.

I’ve heard my school will close soon and childcare will be provided in a hub, how will that work and who can access them?

The Council has repurposed schools in line with Welsh Government guidance to provide childcare for key workers and vulnerable learners.    The Council is operating a smaller number of strategically located primary, secondary and special school hubs, close to major traffic routes in both urban and rural areas. 

There are 12 area hubs made up of 22 school sites. School buildings have been chosen due to their location, their size and their classroom layout, and also to ensure a spread of provision across the County within easy reach.

Local schools are working very successully together to run the childcare in the area hub. This will enable them to redeploy and rota teaching and support staff to take care of the children. This model also allows the Council to re-prioritise its catering and school transport services to support the children accessing the hubs.

The hubs operate from 8.00 a.m. – 5.30 p.m. Monday to Friday. Children will be fed free of charge – breakfast, lunch and a light afternoon snack. Most parents will be able to drop off and collect their children, but if this is not possible, the Council can arrange transport on request. Arrangements for the school holidays are currently being considered.

We can assure parents that having fewer sites does not mean larger groups of children together. Schools will have plans in place to keep children in the hub sites in very small groups in classrooms, and during break and meal times. They will ensure that social distancing guidelines are followed. The hubs have very detailed operational guidance based on Welsh Government and Public Health Wales advice.

Being in a new building that they are not familiar with is something parents and children might be anxious about. Wherever possible, children from the same school will be put together in the small groups, so there will be someone they know. Staff from each local school will also be working in their area hub so there should be friendly faces the children will recognise and be comforted by. 

As this is a childcare provision and not statutory education, there will be no separate hubs for Welsh medium or for faith. Usual practices around the safeguarding of children will continue.

Each individual school will manage the booking process for parents so they will know who to expect each day, and to ensure that individual needs are met. Parents will be asked to complete a simple registration form with essential details. Schools will be contacting parents directly with the details of how to book places. 

We anticipate that parents will probably use their nearest hub but if another hub is more convenient because of travel routes, they can access places there and will be supported by their ‘home’ headteacher to do so.

The list of school sites designated can be found by clicking here.

If you still have concerns or queries you should now direct them to your ‘home school’ headteacher who is fully briefed and ready to support you.

The Council is confident that this is the most sustainable and resilient model to deliver this much needed childcare, and will provide the resources to make them a success. 

Arrangements for the school holidays are currently being considered.

What is the criteria used to identify which children can access childcare provision in the school Hubs if parents are key/critical worker?

All schools have been issued with guidance based on Welsh Government advice about who is eligible to access a place within these hubs. The Welsh Government guidance is clear that schools and childcare settings should only be open for those children that absolutely need to attend. 

Hub sites are therefore only open to a limited number of children - children who are vulnerable and children whose parents are critical to the COVID-19 response and cannot be safely cared for at home.  Every child who can be safely cared for at home should be and only where there is no safe alternative should provision be made in schools or other settings.

Head teachers have been authorised to ask parents to show letters from their employer confirming their role is classified as critical.  Places will be prioritised for single parents of critical workers or where both parents are critical workers. Where only one parent is a key worker there is an expectation within the Welsh Government guidance that the other parent should care for the child/children at home. Where there is a genuine reason that this is not possible, then Headteachers can offer a childcare place in the hub. Each case will be assessed on its own merits by the Headteachers with appropriate supporting evidence based on the risk assessments and hub numbers.

How will eligible families receive free school meals?

Since Monday 30 March, we have delivered a packed lunch to the doorstep of families whose children are eligible for free school meals in place of their usual school meal.    

From 18 May, the Council has switched to a model of Direct Payments to parents entitled to free school meals and have recently issued letters to those families asking for them to make contact with the Council to provide their bank details. We have received some feedback that parents are concerned the Council letter is not genuine and is a scam. The Council has issued reassurance on its website and has sent leaflets to all households in receipt of free school meals that this a genuine request for information that will be held securely in order for any future payments to be made directly. Please see the Council Service update page www.flintshire.gov.uk/COVID-19 

The Council would like to reassure and inform parents who may have queries about free school meals.

Please email any questions to freeschoolmeals@flintshire.gov.uk  and include the following information to ensure that you query is dealt with as quickly as possible:

  • Parent’s name
  • Full address including postcode
  • Children’s names and DOB- this will determine the number of meals
  • Whether any of the children have any allergies
  • Parent's contact details - email or mobile

I am a key worker and my child is attending school, is school transport operating as normal?

Communication has been sent to all resilience school hubs open from Monday 30th March.  Parents are requested to e-mail any school transport requirements to school.transport@flintshire.gov.uk. Although we have requested, where possible that parents arrange their own transportation to and from school, transport will be provided where necessary.

School transport can be contacted by e-mailing school.transport@flintshire.gov.uk.  This inbox is monitored daily.

Will there be any childcare provision in place for children of key workers during school holidays?

Childcare provision which has been in place since Monday, 30 March, will continue during the May half term school holiday – including Bank Holidays - for childcare for key workers and vulnerable learners.

No advice has yet been received from Welsh Government about whether childcare provision will need to remain in place during the summer holidays.

The Council will continue to operate the “hub” system of strategically located primary, secondary and special school hubs, close to major traffic routes in both urban and rural areas.

There are 12 area hubs made up of 22 school sites. School buildings have been chosen due to their location, their size and their classroom layout, and also to ensure a spread of provision across the County within easy reach.

For information on these hubs, please go to our School Closures page.

School transport and free school meals will continue to operate as they have done during the week commencing 30 March. This will continue until further notice and includes Bank Holidays.

However, we do ask, where possible, that parents arrange home to school transport of their own child/children to and from the Hub they will be attending. However, where this is not possible, transport can be provided.

What  are the new childcare arrangements for pre-school children?

The Flintshire Early Years team (including Flying Start; Childcare Offer; Early Entitlement; Childcare Support) is continuing to work closely with Welsh Government and CWLWM Partners (Early Years Wales, PACEY, NDNA, Mudiad Meithrin) to provide up to date guidance during this period of uncertainty.

This will ensure consistent and accessible childcare is available to support critical workers and the most vulnerable children.  Please read this in conjunction with the most recent Welsh Government announcements available here.

The existing 3-4 year old funded childcare offer has been suspended for three months and has been replaced with the coronavirus childcare assistance scheme to support critical workers and vulnerable children.  This is known as the Coronavirus Childcare Assistance Scheme (C-CAS).

Under the new plans, councils will use funding from the Welsh Government’s Childcare Offer to support registered childcare providers to care for pre-school-aged children of critical workers within the parameters of the guidance; those critical to the Covid-19 response. Children who are considered vulnerable by nominated individuals within Health and the Local Authority will also be included in the scheme.

The changes will cover the next three months and provide care for children in Flintshire ages 0-4 (pre-school age).

All appropriate guidance has been issued to childcare settings, umbrella organisations e.g. Mudiad Meithrin, Early Years Wales, National Day Nurseries Association and PACEY (Childminders).  A fully bilingual online system has been established for settings to register to deliver the childcare and for eligible parents to apply for a place.

Welsh Government published guidelines on the Job Retention Scheme 22 April 2020.  

  • Public funding committed should remain in place for settings
  • No profit should be made from public funding
  • The proportion of the business / staff funded via grants should remain operational
  • Settings may furlough any proportion of their staff NOT funded from grant funding
  • Any other staff should remain available for dutiesIf you do need to contact us, please contact the Family Information Service by email  – fisf@flintshire.gov.uk  

 

Our youth club has closed, why?

To limit the spread of COVID-19 it is important that, as far as possible, social contact is minimised.   
All Flintshire run youth clubs are closed until further notice. 
To help stop the spread - please keep your children at home and ask them not to congregate in groups with friends. 

How can I contact the Youth Justice Service and Flintshire Sorted?

Due to the on-going situation, the Youth Justice Service and Flintshire Sorted Office is currently closed. 

However, Youth Justice and Sorted officers continue to work from other locations. If you have any appointments or meetings arranged, you will be contacted directly by a member of the Youth Justice Service or Flinitshire Sorted to discuss how this will take place. Until you hear from a member of the Team please assume it will continue as planned.

Whilst the office remains closed, we will be continuing our work and a Duty Officer will be monitoring our answerphone regularly throughout our normal working hours between 9am and 5pm Monday – Thursday and 9am-4.30pm on Fridays (except Bank Holidays). If you need to speak to someone please call 01352 701125 and leave your name and contact details along with a short message someone will get back to you. 

If however, your matter is urgent or relates to a safeguarding or child protection concern you can also contact Flintshire Social Services for Children on 01352 701000 between normal office hours. Outside of office hours you can contact the Emergency Duty Team on 0845 053 3116.

If your concern relates to a police matter please contact 101 for non-urgent enquiries or if the matter is urgent please contact 999. 

Professionals can still submit referrals to the YJS and Flintshire Sorted through the normal email mail box.

Social Services

I have concerns about a child / vulnerable adult what can I do?

We all need to be looking after each other at this difficult time more than ever. It is especially important that we look after children and vulnerable adults who are currently not able to access their usual avenues of support.

Flintshire County Council is responsible for co-ordinating child and adult protection services in the county. We are continuing to work closely with schools, North Wales Police, health agencies, doctors, health visitors, advocacy and other agencies to ensure children, families and individuals get the support they need.  

If you have concerns or suspicions about a child in Flintshire being harmed, a family needing support or an adult who is at risk, please phone: 

01352 701000 to report concerns about children; 
03000 858858 to report concerns about adults; or 
outside of regular office hours, please phone the Duty Social Worker on: 0345 0533116.

We will discuss your concerns with you and ask you for as much detail as possible. We will investigate your concerns and if necessary make a plan to protect the child or the adult.

Child Protection referrals or queries can be emailed to ChildProtectionReferral@flintshire.gov.uk
Adult Protection referrals or queries can be emailed to SSDuty@flintshire.gov.uk 

Please be aware that the inboxes are monitored weekdays, during office hours only.

We want to reassure you that we are all working hard to ensure our core child and adult protection processes are continuing and we are relying on professionals and public to report any concerns they may have about children, families and adults at risk. 

You can find more resources, information and advice on the Regional Safeguarding Board website: northwalessafeguardingboard.wales 

How can a vulnerable Flintshire resident get help if they can't go and collect their normal medication from their pharmacist?

The individual or someone on their behalf can ring SPOA – Single Point of Access on 03000 858858 and SPOA will link them to the voluntary sector who can arrange for a volunteer to get in touch and deliver medication for them.

How can a vulnerable Flintshire resident get help with food?

The individual or someone on their behalf can ring SPOA – Single Point of Access on 03000 858858 and SPOA will link them to the voluntary sector who can arrange for Food Parcels. 

How can I find out more about Well-Fed?

Well-Fed is a partnership between Flintshire County Council (FCC), Clwyd Alyn and Can Cook – it’s a food company dedicated to feeding everyone well.

When hungry and when it’s necessary to fend off life-threatening viruses, people require a healthy diet; a diet able to satisfy their hunger and a diet that will support their immune system.

Last week, Well-Fed delivered 3000 meals, 200 slow cooker bags and over 100 safety boxes to hundreds of vulnerable households in Flintshire free of charge. Every week for the next 12 weeks, Well-Fed will do the same - ensuring that residents in difficulty, residents who are self- isolating and unable to get out and residents of our night shelter will receive good, fresh food.

The Well-Fed service is best described as Meals on Wheels re-imagined. Working very closely with FCC staff, the service provides a choice of good quality, additive free, fresh food using locally sourced, sustainable produce.  The Well-Fed mission is to “connect people through good food”, so they are using their operations to feed residents in care and during Covid 19, feed those in isolation and food poverty. Such is the scale and substance of the Well-Fed Covid response, it is unique to the UK.

For more information or to refer a resident for support please contact the Council’s Contact Centre 01352 752121  or email FoodDelivery@flintshire.gov.uk. 

What is the Council doing to support Social Services clients?

Across our services we are ensuring that we comply with Public Health Guidance regarding hygiene, social distancing etc.

We are also reviewing all services to ensure the most vulnerable continue to receive the care they need and that those who can be supported by family, friends, volunteers and redeployed staff are receiving that support as well.

How can I support people who are finding their mental health affected by the Coronavirus outbreak?

There are a number of local charities supporting individuals with their mental wellbeing.  The Flintshire Learning for Recovery and Wellbeing team have just launched their new website and on it are a number of online courses and activities people can join in on to help them through this challenging period (e.g. guitar lessons, exercise sessions, yoga, Chester Zoo webcam etc.– details are available on https://www.flintshirewellbeing.org.uk/ 

How are we supporting vulnerable residents who have received letters from NHS Wales?

A small proportion of Flintshire residents who have an existing health issue - or care for someone who does - have received a letter from Dr Frank Atherton, Chief Medical Officer/Medical Director NHS Wales. 

The letter provides important advice to keep these residents safe from coronavirus, and advises them that the best way to avoid getting coronavirus is to stay at home for the next 12 weeks. Residents have been advised they should not have any visitors apart from carers and healthcare workers.  

We are supporting those residents who have received a letter and who do not have family, friends or neighbours who can help with important things like accessing food and medicine deliveries during this emergency.    Our workforce and volunteers from Flintshire Local Voluntary Council are providing essential support to these residents. 

We recognise that some members of our community who have not received a letter may also require support at this time.  We encourage residents who are anxious to contact us on 01352 752121. Our team are very willing to discuss individual’s support needs and make arrangements to help vulnerable individuals.

Residents will be triaged by the Contact Centre to identify what food, medicine and welfare support is required.  The team will signpost residents wherever possible using sophisticated mapping systems that allow them to give up-to-date information e.g. nearest pharmacy (see below). 

Those residents that require support will receive a call-back from Housing or Social Services depending on the individual’s needs.    

Teams in Housing and Social Services are providing the necessary support and we are working in partnership with FLVC to make use of the team of volunteers.     

What support is there for me as an unpaid carer?

We are advising that all unpaid carers follow the national guidance from the Welsh Government and Public Health Wales regarding social distancing, self-isolation and infection control measures, particularly if you or the person you care for are in the ‘high risk’ group or you have received a letter from your local Health Board recommending that you isolate for the next several weeks. 

If you become unwell with suspected COVID-19 symptoms you must distance/ isolate yourself from the person you care for. If as a result you are unable to look after your loved one please contact us: Flintshire Single Point of Access on 01352 804333 or SPOA@flintshire.gov.uk. Alternatively you can contact NEWCIS on 01352 752525 who are supporting adult carers during this time, Barnardo’s on 01352 755422 who are supporting young carers or Flintshire Local Voluntary Council on 01352 744000 who are coordinating a network of local volunteers who may be able to help. 

If you are struggling or are unable to get out of the house at the moment, then there is support available to you. Our partner organisations, NEWCIS supporting adult carers and Barnardo’s supporting young carers, are there to help. Their staff will be available to have a chat with you, see how you are getting on and what help you may need; they will also keep in touch with you throughout this period. NEWCIS is also providing counselling support if needed and food / entertainment parcels are being distributed to those in need.  

If you have home carers coming to your house, this will still continue. However, depending on how the situation develops it may result in your care visits being reduced in length or times may vary if we need to support more individuals in the community. If you have other family members who are able to support you during this time, we ask that you get in touch and let us know by contacting the Flintshire Single Point of Access on 01352 804333 or SPOA@flintshire.gov.uk.

Carers are being advised to make contingency plans during this period, if in the event you or the person you care for get coronavirus; NEWCIS or Barnardo’s will be able to support you to make these plans.

For further information please visit NEWCIS’ website, Barnardo’s Facebook page or Carers Trust Wales and Carers UK, who have issued joint coronavirus guidance.

I hear Deeside Leisure Centre is to be turned into an Emergency Hospital, is that correct?

Deeside Leisure Centre (DLC) has been selected as the best available site for an Emergency Hospital to serve the Eastern area of North Wales because of its location and accessibility by road; its size and internal layout; the availability of utilities and facilities such as accessible toilet and washing facilities. DLC also has the advantage of being able to have extended bed capacity beyond the initial 250 target if needed.

DLC was chosen on Thursday 2 April by a team of partners including a multi-disciplinary professional team from the Health Board, the Council as the landlord, the Ambulance Service, the Fire Service and the Military, and in consultation with Aura Wales as the tenant.

We now have the important task of transforming DLC into a temporary hospital by the end of April in readiness for the expected peak in demand for hospital admissions.

The two main ward spaces will be the sports hall and the skate park hall. The ice rink, which is currently in a dry condition with no ice covering, is a third space held in reserve. The decision to demolish the skate park equipment was taken as the most time-efficient option to enable the principal contractor, who will fit-out the hospital, immediate access to DLC from Monday 6 April.

More information will follow on how the temporary hospital will operate, and when it will be opened. The hospital will be managed by the Health Board.

DLC will be returned to full use once the emergency situation is over. Aura and the Council will assess the options for the skate park hall and what can be offered in this space once the emergency situation is over. The Council is approaching Welsh Government for financial support to reinstate DLC with new equipment for a leisure offer for the future.

Volunteering

How can Flintshire residents volunteer to help vulnerable people?

Please contact Flintshire Local Voluntary Council (FLVC) who will be the conduit between the support offered and the support needed.

Who can contact FLVC?

Individuals offering help to their local community

Voluntary and Community Groups developing their own contingency plans.

FLVC have set up a dedicated vacancy on the Volunteering in Wales website for individuals to register their interest in volunteering

https://flintshire.volunteering-wales.net/vk/volunteers/my_opportunities_info_ur.htm?PID=10155766

FLVC will keep in regular contact with everyone who registers, linking them with a community need as and when appropriate.  We are asking that interested parties bear with FLVC as many groups have been inundated with offers of help and are struggling to maintain their own day to day operations.

Waste and Recycling

Is the Council still collecting bins?

We are collecting domestic bins (black bins), food and recycling.  

To help reduce the early demand at the centres we have resumed garden waste collections - for a two week period only from Monday 11 May to Saturday 23 May - for residents who subscribed to the service for either 2019 or 2020. More information about this one off collection can be found on the Garden Waste Collection page on our website. We plan to return to a more regular green waste collection service as soon as possible.

What happens if my black bin is not collected?

We will do our best to return when resources allow although it may not be possible to return until your next scheduled collection day.

My family is self-isolating with suspected COVID-19 symptoms – what do I do with our waste?

To help avoid contamination, residents can help our employees by making sure all black bin waste is bagged and all food waste is sealed inside the compostable bags and properly stored inside the appropriate bin.

Residents are advised to follow the published advice on handling waste if your household is displaying symptoms of COVID-19.

If you are experiencing the main symptoms - a new, continuous cough and/or a high temperature - please be very careful when disposing of your personal waste (including used tissues and disposable cleaning cloths/wipes) at home. 

Please do not put tissues or wipes/cloths in the recycling.  The advice for disposal of this waste is as follows: 

  • Personal waste (such as used tissues) and disposable cleaning cloths should be placed securely within disposable rubbish bags.
  • These bags should be double-bagged i.e. placed into another second bag, tied securely and kept separate from other waste.
  • Children, pets and pests should not be able to access this place. Waste should not be left unsupervised on the pavement awaiting collection.
  • This should be put aside for at least 72 hours before being put in your usual external household waste (black) bin.

If your household is self-isolating because someone has symptoms, please do not put your recycling out for collection for 14 days. After 14 days, you can put out your recycling as usual.

Please ensure that recycling items such as glass, cans and plastics are washed thoroughly and dry before they’re put out for collection. This will provide reassurance to our crews when it comes to separating and emptying the boxes.

Please visit the Bins, Recycling and Waste area on our website for more information about changes due to COVID-19. 

Will you collect recycling bags/containers if they have tissues in them?

Flintshire County Council is urging residents not to put used tissues loose in recycling bags or containers. A minority of people continue to ignore this important health and safety advice and leave recycling bags and containers full of used tissues for collection.

Any recycling containers that contain used or non-used tissues will no longer be collected. Stickers will be attached to any recycling containers that contain tissues and these will be left at the kerbside or collection point. The sticker requests the resident to remove the tissues and correctly dispose of them in the black bin (general waste).  

Residents are also being urged to assist crews manage the additional volumes of recycling and waste materials that are being left for collection by correctly sorting their recycling.  To protect our staff providing this vital service residents are asked to follow these guidelines:

  • Do NOT put any tissues, disposable cloths, and masks (if worn) in the recycling containers.  They should be disposed of in your black bin ONLY
  • If you are self-isolating because someone has viral symptoms in your household, please follow national guidelines and set your waste aside for at least 72 hours before putting it in your usual external household waste (black) bin.
  • Ensure that recycling items such as glass, cans and plastics are washed thoroughly and dry before they are put out for collection. 
  • Clean the handles of the bins / containers before placing them out for collection.
  • Don’t forget to wash your hands before you put out your bin and recycling containers, and again as soon as you bring them back in. 

The waste and recycling crews are out and about in communities every day, what can we do to help keep them safe?

Our waste and recycling crews are maintaining the collection service.  Should we need to introduce any changes over the coming weeks we will keep you informed.  

For the safety of our crews - and for everyone to comply with guidance on social distancing and behaviour - please: 

  • do not approach our crews
  • do not put tissues into recycling bags
  • do not put garden waste into black bins

Wherever possible:

  • make sure that all black bin waste is bagged and secure
  • make sure all food waste is sealed inside the compostable bags and secure
  • wash and dry glass, cans and plastic before leaving out recycling for collection
  • clean the handles of bins and containers before leaving out for collection
  • minimise your waste
  • store larger items until further advice is issued
  • wash your hands before and after you handle bins and waste containers

Missed collections can be reported online Report-a-collection-problem

Why have you decided to suspend or close some waste and recycling services now?

With reductions in our workforce numbers we need to prioritise the continued delivery of critical services such as food waste, black bin and recycling collections.

By suspending services such as bulky waste and garden waste collections we can redirect Streetscene operatives to keep critical services running for as long as possible. 

Other services, such as Household Recycling Centres, have been suspended as a direct result of Government direction to stop all but essential travel in an effort to stem the spread of the virus. 

Residents are advised to store any bulky waste, DIY waste, electrical items and garden waste at home within the boundary of their own property for the foreseeable future.  Please do not put out this waste for collection on your usual kerbside bin day as we will not collect it.   

If you discover hazardous waste at your property during a DIY project, such as asbestos, please contact the Council immediately for advice. 

Please act responsibility and dispose of all your recycling and waste using the bins you have at home.

Leaving items at the gates at our recycling centres constitutes fly-tipping and enforcement action will be taken against those responsible.

Why have you suspended garden waste collection?

Garden waste collections will be resumed for a two week period only - Monday 11 May to Saturday 23 May 2020.  For more information click here

Will I get a refund for Council services I have subscribed to and paid for?

We are receiving a number of enquires where people have subscribed for services for which they pay -  and these services have been temporarily withdrawn.  Most of these enquiries are about the garden waste service. 

The full garden waste collection service will be resumed when current staffing pressures ease and crews can be deployed back to the service. 

When this happens we will provide a full year's garden waste collection service - even if it rolls into next year. 

In recognition of the households who have already paid for the 2020 service - we are looking at the option to make a reduced charge for 2021. 

We will provide more information on fees and charges and refunds once they have been finalised.

What do we do with garden waste as collections have been suspended and skip sites closed?

Residents are advised to home compost wherever possible until our HRC sites open later this month. 

When will Household Recycling Centres reopen?

We are pleased to announce that all five Household Recycling Centres (HRCs) across Flintshire will reopen to the public on Tuesday 26 May.   Opening hours for the first two weeks will be from 9.00 a.m. until 8.00 pm.  

The Household Recycling Centres will be open for residents to dispose of household recycling and waste.  

Before visiting a site we would ask you to please think carefully about your trip and whether you need to make it.  You should only visit the Household Recycling Centre if it is essential. Under the current guidelines, you should only make this journey if your waste is causing a hazard to health and cannot be stored safely at home. 

The demand at our centres will be high in the first week of opening.  For the safety of the public and our employees special measures to control the centres have been introduced.  Click here for more information. 

Until the centres reopen on Tuesdat 26 May we continue to ask that: 

Residents are advised to store any bulky waste, DIY waste, electrical items and garden waste at home within the boundary of their own property for the foreseeable future. Do not put this waste out for collection on your usual kerbside bin day as we will not collect it. 

If you discover hazardous waste at your property during a DIY or building project, such as asbestos, please contact the Council immediately for advice.

Please act responsibility and dispose of all your recycling and waste using the bins you have at home.

Leaving items at the gates at our recycling centres constitutes fly-tipping and enforcement action will be taken against those responsible.

What do I do with my waste if I am unable to get to a HRC site when they re-open or if I have a backlog of waste at home

HRCs in Wales have been closed for a number of weeks, during which time the advice to the public has been to stay at home and to store any additional waste generated.  This means that there is potentially a significant backlog of materials.

The key messages to residents are:

  • Do not go to your recycling centre if you or anyone in your household has symptoms of Covid-19 or is currently shielding.  
  • Recycle what you can from home using your kerbside collections and check if your Council is offering home collection of larger/bulky items. Please disinfect the handles of your kerbside containers and bins for the safety of those collecting.
  • Only visit your recycling centre if you can’t safely store your waste/recycling at home.
  • Only go if it’s essential.
  • Check before you leave if your local HRC site is open and when it opens and closes.
  • There are likely to be queues at recycling centres due to limits on number of people being allowed into recycling centre at any one time. Please be patient and respect the staff working at the centres. 
  • If it is essential that you go to your local recycling centre, remember to observe social distancing and any other safety messaging in place. 
  • You must not dispose of household waste in a way that will cause pollution or harm people’s health. This includes burning it - burning household waste is an offence, liable to prosecution. 
  • Fly-tipping is a crime. Leaving items on the street or in parks, woodlands and fields is fly-tipping. This is a crime and could mean a fixed penalty of up to £400, or prosecution. Even if you mean well and leave items outside charity shops, or next to full recycling bins, this is still fly-tipping
  • If you have bulky items to dispose of, please either wait until we are able to accept these items, or alternatively from Tuesday 26 May you can book a bulky waste collection with Flintshire Refurbs who will begin making collections from Monday 1 June.  To book a collection contact the Council's Contact Centre 01352 701234 (on or after Tuesday 26 May). 

Again, we asking residents not to start DIY or spring cleaning projects at this time if waste materials cannot be stored or disposed of properly. 

Many people will be using the current period as an opportunity to spring clean their home or attend to their gardens. Residents should carefully consider how, when and where they can dispose of their waste before starting any work. 

Fly-tipping is never acceptable and is a criminal activity that:

• can damage the environment; 

• is a risk to human health;

• can harm wildlife and farm animals;

• needlessly diverts our crews from their scheduled waste and recycling collections. 

Residents must by law dispose of their own waste materials responsibly. If your waste is found to be dumped illegally, whether you know about it or not, you could face a fine. Anyone caught fly-tipping could face prosecution and a large fine. 

We do understand the concerns of residents who may have quantities of waste building up on their properties but now is not the time to try dispose of items after a spring clean or DIY project. 
Please consider everyone’s health and safety and dispose of your waste responsibly or keep it at home until you are able to visit our Household Recycling Centres and charities are again able to collect furniture and clothing.

Are you collecting bulky waste?

Flintshire County Council is pleased to announce that Flintshire Refurbs will resume collections of bulky waste items from 26 May. 

Bookings will be taken from this date - contact the Streetscene contact centre on 01352 701234. 

When collections are arranged please note that the following procedures are in place: 

  • Do not request a collection if you, or anyone you are living with, is in self-isolation or showing COVID-19 symptoms.
  • The items must be placed outside the property but within your boundary (e.g. front garden/drive) from the time your collection has been agreed. 
  • We cannot enter your home to assist with preparation or removal of items.
  • The collection point for properties with difficult access e.g. flats, will be discussed prior to a booking being made.
  • We may refuse to collect any items that could impact the safety or health of our collection staff.
  • We aim to collect your items within six working days, however this may take longer due to current restrictions. 

More information can be found clicking here

Collections will commence from Monday, 1 June 2020.

I’ve run out of compostable food waste bags, can I use a plastic bag instead?

If residents have run out of biodegradable food waste bags they should not use plastic bags as an alternative as we cannot collect them.

The food waste treatment facility that processes all our food waste does not accept plastic bags.  

If residents are running out of compostable biobags, please advise them tie a bag to the handle of the food waste caddy, or leave a note taped to the lid on collection day.  Our crews carry a stock of bags on the vehicle and will leave replacements on a first come first served basis.  If they have run out of stock when they get to the resident’s property, please advise the resident to do the same again on their next collection day.

I’ve seen adverts for businesses offering to take waste away for a small cash fee – am I safe to use these businesses?

Where the business offering the service is a registered waste carrier and is  taking the waste to a legitimate, permitted site then they are safe to use. 

The Council is warning residents to be vigilant when taking up offers from individuals posing as legitimate waste disposal businesses during this time.

Most people are doing the right thing and continuing to minimise the waste they produce and dispose of it correctly.  

However, we are seeing an increase in the number of “man in a van” type operations being set up, who are posing as legitimate waste disposal businesses and are taking advantage of the current crisis by offering to take residents’ waste away for a small cash fee.  Some of these operations are not registered or authorised to take waste away and are, in fact, illegal.

Some of these operations are not registered or authorised to take waste away and are illegal.

The law has not changed and, as an occupier of a domestic property, residents have a legal duty to make sure that their household waste, produced on their property, is passed to an authorised person for correct disposal. This is detailed in Section 34 of the Environmental Protection Act 1990. 

Legislation requires a resident to:

Check with Natural Resources Wales that the person or company that they are using is a registered waste carrier

Ask where the waste is being taken to

As a resident, you must by law dispose of your own waste responsibly.  If your waste is found to be dumped illegally, whether you know about it or not, you could face a fine of up to £5,000.  Anyone caught fly-tipping will face prosecution and a large fine.  We will continue our enforcement efforts on behalf of Flintshire residents and prosecute offenders whenever the evidence allows.

While we have some sympathy with residents who may have quantities of waste building up, we must emphasise that, for everyone's health and safety, please dispose of your waste responsibly or keep it at home until the Household Recycling Centres are open again when the lockdown restrictions are lifted.

We are continuing to pick up waste and recycling from the kerbside, so that there is no need to travel.  

Recycling points are still available at some supermarkets, but residents are requested not to make special visits to them, in line with government guidance, but to use them while doing their essential shopping.

To assist you with checking for licenced companies, Natural Resources Wales holds information on their public register. Please use their website to check any company you may be intending to use. 

Where can I get a replacement recycling bag, container or bin?

We are at present unable to accept requests for new or replacement recycling bags, containers and bins through our website. However, we are accepting requests for replacement bags, boxes, bins and containers through our Customer Contact Centre – Telephone 01352 701234.  We are also accepting requests for bins, bags and containers for new properties or following a house move.

Deliveries are on a first-come-first-served basis and may take longer than usual.  We ask that residents are patient while we try to meet the demand. 

Our crews also carry a limited stock of food bags and recycling bags on the vehicles and again will leave replacements on a first-come-first-served basis. 

If residents need replacement recycling bags or caddies, please advise them to contact the Customer Contact Centre on Telephone Number 01352 701234 to place an order.  Alternatively, they may leave a note taped to their containers or food bag tied to a caddy on collection day. 

Weddings and Civil Ceremonies

My marriage/civil ceremony has been postponed will I get a refund?

Where marriage and civil ceremonies have been cancelled due to the emergency they will – where possible - be rescheduled for a later day. Where this is not possible a refund will be offered.    

We will provide more information on fees and charges and refunds once they have been finalised.