Home > Resident > Bins, Recycling & Waste > COVID-19 Household Recycling Centres Reopening Information

COVID-19 Household Recycling Centres Reopening Information

We are pleased to announce that all five Household Recycling Centres (HRCs) across Flintshire will reopen to the public on Tuesday 26 May.   Opening hours for the first two weeks will be from 9.00 a.m. until 8.00 pm.

IMPORTANT NOTICE – 3 June 2020

Currently, Oakenholt recycling centre is unable to accept more mattresses or fridges today & Greenfield & Buckley recycling centres unable to accept asbestos, as containers are now full and won't be collected until tomorrow by companies who take the materials.

Other sites are currently accepting mattresses and fridges, if people wish to take their items elsewhere, but we are unable to take asbestos at all and residents will need to store the material safely at home. 

Estimated Queuing Times

From Tuesday 26 May  - estimated queuing times will be available here. For the safety of the public and our employees special measures to control the centres have been introduced.  Scroll down for more information.

Estimated queuing times will be updated hourly. 

Last updated  - 18:45 hours -  3rd June

00:00 hours - Buckley - Globe Way, Buckley CH7 3LY Google Maps

00:00 hours - Greenfield - Greenfield Business Park No2, Greenfield CH8 7GJ Google Maps

00:10 hours - Mold - Nercwys Road, Nercwys, Mold CH7 4ED Google Maps

00:00 hours - Sandycroft - Prince William Avenue, Deeside, CH5 2QZ Google Maps

00:00 hours - Rockliffe - Chester Road Oakenholt CH6 5SF Google Maps 

We are working hard to keep Flintshire as clean and safe as possible during the ‘lockdown’ period.  We have been collecting recycling, food and rubbish but do recognise that many residents’ will have some excess recycling and waste to dispose of. 

The Household Recycling Centres will be open for residents to dispose of household recycling and waste.  

Before visiting a site we would ask you to please think carefully about your trip and whether you need to make it. 

The demand at our centres will be high in the first week of opening.  For the safety of the public and our employees special measures to control the centres have been introduced.  Please read on:- 

Site Safety Measures

  1. You must not visit the Household Recycling Centre if you or anyone you are living with is in self-isolation or showing COVID-19 symptoms.

  2. We will only accept small amounts of waste. No high sided vans or trailers will be allowed entry (smaller car-derived vans/4x4s will be able to enter). We are unable to accept permit holders or issue permits for the first few weeks. Please separate your waste before coming to site to speed up your visit.

  3. You should only visit the Household Recycling Centre if it is essential. Under the current guidelines, you should only make this journey if your waste is causing a hazard to health and cannot be stored safely at home. 

  4. The number of vehicles on-site at any one time will be restricted. Where possible only the driver should make the journey, unaccompanied.  

  5. You will need to wait at the site entrance until the on-site team allow you in.  You MUST remain in your car whilst queuing. Only a limited number of vehicles will be allowed on site at any time and we will be operating a one-in, one-out system.  Only one person will be permitted to be outside of their vehicle.

  6. Social distancing measures must be followed at all times by both employees and visitors. All site users must keep a two metre distance from others at all times

  7. Black bag waste should only contain non-recyclable waste.  We are collecting food, cans, plastics, paper, card and glass at the kerbside so residents should use these collections for these materials.  We will not accept black bags that contain food and/or recyclables.

  8. Only bring what you can safely carry/handle yourself.  Due to the two metre self-distancing regulations no assistance can be given to offload materials. If you have bulky items to dispose of, please either wait until we are able to accept these items, or alternatively from Tuesday 26 May you can book a bulky waste collection through our Contact Centre 01352 701234

  9. The sites will be very busy and you should expect to queue to access the site. 

  10. A new traffic management system will be in place and queuing outside of the sites may be restricted.  If the queues spill out onto the public highway and cause a risk, the police may move people on. 

  11. Please treat our teams, and fellow customers with respect and consideration. Any abuse, or a failure to follow these site safety measures, will not be tolerated. If necessary there will be a police intervention.

  12. We thank you for your continued support and patience.

Frequently Asked Questions

Why are you opening the Household Recycling Centres (HRCs)? Is it safe?

All recycling centres across Wales were closed in March because public travel to the centres - for recycling and waste disposal - was classed as non-essential travel under the emergency Government regulations.

On Friday 8 May Welsh Government confirmed its plans to soon re-open HRCs across Wales and to permit travel to them.

Practical arrangements have been put in place and we can now reopen our five HRCs  at Buckley, Greenfield, Mold, Oakenholt and Sandycroft. 

These sites are open for essential journeys only.  Under the current guidelines, you should only make this journey if your waste is causing a hazard to health and cannot be stored at home.

The Council is following Government and industry guidance and has worked with other local authorities across Wales to agree the best approach based on local conditions within agreed safety guidelines.  Your safety, and the safety of our employees, is our top priority and all site users are expected to follow the site safety measures published.

A person in my house has symptoms of Covid 19, can I still go to my local Recycling Centre?

You should not visit your local HRC if you, or someone who lives with you displays symptoms of Coronavirus. 

If you, or someone you live with, has symptoms of COVID-19 you should self isolate at home and not leave home for any reason.  Visit the Public Health Wales website for more information about self isolating.  

What waste is considered to be hazardous or unsafe to store at home?

Under the current guidelines, you should only make this journey if your waste is causing a hazard to health and cannot be stored at home.  This includes:

  • Visits which are essential to prevent injury, illness or harm to residents who have a problem with storing too much waste at home.

  • Garden waste - the burning of garden waste at home not only causes a fire risk and places burden on the fire service, the smoke can also severely affect people who have breathing difficulties. 

  • Hazardous materials such as asbestos are a risk to health and safety and cannot always be stored safely at home. .

What do I need to do before I visit the HRC?

You should only visit the HRC if it is essential, i.e. if waste materials cannot be stored at home without causing risk of injury or harm to health.

  • We will only accept small amounts of waste.
  • Please separate your waste before coming to site to speed up your visit.
  • Black bag waste should only contain non-recyclable waste.  
  • Only bring what you can safely carry/handle yourself.
  • Be prepared to queue and follow the site safety measures.

What will happen when I visit a HRC?

We expect there will be high demand during the first week and you should expect to queue to get in.  You must stay inside your car while you are queuing.  

The on-site team will be at the entrance to the site to check what waste you are disposing of and to advise you of the site safety measures.  They will tell you when you are able to enter the site. 

Please pay attention to container signs and only put your waste in the correct container. 

Do not use containers that have a barrier or signage saying ‘not in use’.

Remember to wear gloves where possible and wash your hands or use hand sanitiser when you leave the site.

How does going to the HRC classify as an essential trip?

Under the current guidelines, you should only make this journey if your waste is causing a hazard to health and cannot be stored at home.

How long will the restrictions be in place for?

The restrictions will be in place until such time as Government further relaxes its essential travel and/or social distancing regulations.

Why are you limiting the number of vehicles onto the recycling centre?

We are limiting the number of vehicles on to our sites to comply with Government social distancing guidelines

All users and employees need to keep a safe distance of two metres apart at all times.  

If only one person is permitted outside the vehicle once on site, and employees cannot provide assistance, how will I manage to get bulky waste items out of my vehicle?

To comply with social distancing regulations, employees are unable to assist visitors with their waste.  Residents are advised to only bring items they can safely carry themselves.  

If you have bulky items to dispose of, please either wait until we are able to accept these items, or alternatively from Tuesday 26 May you can book a bulky waste collection through our Contact Centre 01352 701234.

When collections are arranged please note that the following procedures are in place:

  • Do not request a collection if you, or anyone you are living with, is in self-isolation or showing COVID-19 symptoms.
  • The items must be placed outside the property but within your boundary (e.g. front garden/drive) from the time your collection has been agreed. 
  • We cannot enter your home to assist with preparation or removal of items.
  • The collection point for properties with difficult access e.g. flats, will be discussed prior to a booking being made.
  • We may refuse to collect any items that could impact the safety or health of our collection staff.
  • We aim to collect your items within six working days, however this may take longer due to current restrictions. 

How long will the extended open hours be in operation?

From Tuesday 26 May 2020, for two weeks, opening times will be extended at all HRCs to  9 a.m. - 8 p.m. daily.

After this initial two week period, opening times will revert back to 9 a.m. – 5 p.m. daily.

Can I bring bags of clothes for the clothes bank?

** If you are making an essential trip to the recycling centre in the next few days, please do not bring textiles. Continue to store them at home until further notice. We are currently unable to accept textiles as the company that takes our textile recycling is unable to collect. **

You should only visit the HRC if it is essential, to bring waste materials that cannot be stored at home without causing risk of injury or harm to health.

Textiles do not cause risk of injury or harm to human health.  Residents are requested to continue to store bagged textiles at home.

Can I bring garden and DIY waste?

Our centres are open for small amounts of garden, DIY and hazardous waste. 

To help reduce demand at HRCs when they reopen, a two week garden waste collection service is running between 11 May and 23 May. Click here for more information.

The sites will be running at a high capacity and we want to help those who need to dispose of waste that is causing a hazard at home.

We recognise that people will have been doing some small DIY jobs during the lockdown.  We would continue to advise people not to take on big DIY jobs or spring cleans whilst essential travel regulations are still in place. 

Please separate waste before coming to site to help speed up your journey through the site.

If I cut the grass this weekend and I take my garden waste to the recycling centre, can I take other recycling as well as I'll be there anyway?

Sites can accept small amounts of waste – no more than a car boot load. 

You can take other waste to our sites, but please ensure that it is separated beforehand to speed up your visit.

We will not accept black bags that contain food and/or recyclables.

Am I allowed to take white goods to the recycling centre at this time?

Under the current guidelines, you should only make a journey to the Household Recycliing Centre if your waste is causing a hazard to health and cannot be stored at home.

If you have bulky items to dispose of, please either wait until we are able to accept these items, or alternatively from Tuesday 26 May you can book a bulky waste collection through our Contact Centre 01352 701234.

When collections are arranged please note that the following procedures are in place:

  • Do not request a collection if you, or anyone you are living with, is in self-isolation or showing COVID-19 symptoms.
  • The items must be placed outside the property but within your boundary (e.g. front garden/drive) from the time your collection has been agreed. 
  • We cannot enter your home to assist with preparation or removal of items.
  • The collection point for properties with difficult access e.g. flats, will be discussed prior to a booking being made.
  • We may refuse to collect any items that could impact the safety or health of our collection staff.
  • We aim to collect your items within six working days, however this may take longer due to current restrictions. 

How do I remove bulky waste items such as furniture?

Under the current guidelines, you should only make a journey to the Household Recycliing Centre if your waste is causing a hazard to health and cannot be stored at home.

If you have bulky items to dispose of, please either wait until we are able to accept these items, or alternatively from Tuesday 26 May you can book a bulky waste collection through our Contact Centre 01352 701234.

When collections are arranged please note that the following procedures are in place:

  • Do not request a collection if you, or anyone you are living with, is in self-isolation or showing COVID-19 symptoms.
  • The items must be placed outside the property but within your boundary (e.g. front garden/drive) from the time your collection has been agreed. 
  • We cannot enter your home to assist with preparation or removal of items.
  • The collection point for properties with difficult access e.g. flats, will be discussed prior to a booking being made.
  • We may refuse to collect any items that could impact the safety or health of our collection staff.
  • We aim to collect your items within six working days, however this may take longer due to current restrictions. 

I need someone to help unload my vehicle. What do I do?

To comply with social distancing regulations, staff are unable to assist visitors with their waste and only one person will be permitted outside of their vehicle. 

Residents are advised to only bring items they can carry themselves.

If you have bulky items to dispose of, please either wait until we are able to accept these items, or alternatively from Tuesday 26 May you can book a bulky waste collection through our Contact Centre 01352 701234. 

When collections are arranged please note that the following procedures are in place:

  • Do not request a collection if you, or anyone you are living with, is in self-isolation or showing COVID-19 symptoms.
  • The items must be placed outside the property but within your boundary (e.g. front garden/drive) from the time your collection has been agreed. 
  • We cannot enter your home to assist with preparation or removal of items.
  • The collection point for properties with difficult access e.g. flats, will be discussed prior to a booking being made.
  • We may refuse to collect any items that could impact the safety or health of our collection staff.
  • We aim to collect your items within six working days, however this may take longer due to current restrictions. 

Remember, under the current guidelines, you should only make this journey if your waste is causing a hazard to health and cannot be stored safely at home.

Will I have to queue to get on to the site?

The demand at our centres will be high in the first week of opening and you should expect to queue to access the site. 

To comply with social distancing regulations the number of vehicles on-site at any one time will be restricted and a one-in, one-out system will be in operation. 

For the safety of the public and our employees a traffic management system will be place at all five HRCs and queuing outside of the sites may be restricted.  If the queues spill out onto the public highway and cause a risk, the police may move people on.   

To help manage demand and reduce queues please only visit if it is essential.  

Demand will reduce over a short period of time.  Leaving your visit for a couple of weeks may prevent the need for you to queue at all. 

We ask for your continued support and patience.

How long will it take to complete my visit?

All five HRCs will be operating a one-in,-one-out system and it is expected there will be significant delays in the first week or so after reopening.

To help manage demand please only visit if it is essential.  

Demand will reduce over a short period of time.  Leaving your visit for a couple of weeks may significantly reduce your visit time. 

We ask for your continued support and patience.

Will vans and trailers be allowed to use the HRCs?

We will only accept small amounts of waste. 

High-sided vehicles, vans and trailers will not be allowed entry. 

Please don’t attempt to visit in a large vehicle (smaller car-derived vans/4x4s will be able to enter). 

Will you be accepting one off van permits?

We are unable to accept permit holders or issue permits for the first few weeks. Applications for van permits have been suspended until further notice.  

We will only accept small amounts of waste.  Vans and trailers will not be allowed entry.

Please don’t attempt to visit in a large vehicle.

Why can't I visit the recycling centre in a van, a commercial type vehicle or with a trailer?

For a limited period we are restricting access to our centres to cars only. This is due to available space on site and to help reduce queuing and off-loading times.

For the time being high sided vehicles, vans or trailers are unable to access recycling centres.  Smaller car-derived vans/4x4s can enter. 

This restriction also applies to charities using a high sided vehicle, van or trailer. 

Commercial businesses cannot use the recycling sites.

How can I check if my vehicle is classed as a car derived van?

The quickest and easiest way for you to check if your van is a car-derived van (CDV) is to look on your vehicle registration document (VC5) it will be recorded under body type. 

According to DVLA - car derived vans (CDV) are:

  • designed to weigh no more than 2 tonnes when loaded fully
  • based on car designs or the vehicle is built from a platform which has been designed and developed to be built as a car or a van by the same manufacturer

As a general rule, from the outside, these vehicles will look like the size of a car, but on the inside the vehicle will look like and function as a van, because:

  • there will be no rear seats, rear seat belts or mountings
  • there will be a payload area with floor panel in the rear of the vehicle
  • there will be no side windows in the rear of the vehicle - or if present, side windows will be opaque and fixed (with no means of opening or closing).

What do you class as essential use?

Visits are class as essential when they will prevent injury, illness or harm to residents who have a problem with storing too much waste at home.

My visit isn't essential.  When will the sites reopen fully?

We are keeping up to date with Government guidance. As regulations are relaxed and it's safe to do so we'll confirm back-to-normal arrangements.  

Please check our website, local press or social media for updates.  

Thank you for your continued support and patience.

Related Pages

Useful Websites

Useful Documents