Direct Debit

Direct Debit is the most convenient way to pay and the majority of our customers choose to pay by this method.

We offer a choice of payment dates, which are:

• Monthly on the 1st, 8th, 18th or the 25th;
• Weekly on a Monday;
• Every four weeks on a Monday;
• Half yearly on 31st May and 30th September;
• Annually on 30th June.

Setting up a Direct Debit could not be easier and changing to this method of payment can be done simply by submitting our online form

Click here to set up a direct debit

If you have any further questions regarding setting up a Direct Debit, please call the Council Tax team on 01352 704848.

You can amend your Direct Debit date by completing an online request.

Click here to amend your Direct Debit Payment Date

You can extend your Direct Debit payments over 12 months so that your last payment each year is in March.

Click here to extend your payments.

Online

You can Pay Online with most credit and debit cards 24 hours a day.

Click here to pay

Internet / telephone banking

You can make a payment using telephone, internet banking or PayPal. Simply quote the council’s bank details - Sort Code 54 10 10, Account Number 72521775, and quote your Council Tax account number as shown on your bill.

Credit / Debit Card Telephone payments

You can make payment with most credit or debit cards by calling our our automated telephone payment service on 01352 704470 and following the prompts given.

Bank

You can make payment by cash at any bank, but you may be charged for this service. It is important that you quote the council’s bank details, Sort Code 54 10 10, Account Number 72521775 along with your Council Tax account number.

Council / Connects Offices - Opening times as advertised

We welcome payment by cash and most credit or debit cards. Please take your bill with you when you make your payment and you will be given a receipt.

For information regarding opening times and addresses please follow the link

Flintshire Connects

Click here for more information

Council Tax is a locally set tax that is payable on all domestic properties. Your Council Tax is made up of three separate charges or precepts, based on the property valuation band that your property has been placed in by the Valuation Office Agency.

The separate charges are:

• Flintshire County Council
• Police and Crime Commissioner North Wales
• Your local Town or Community Council

Flintshire County Council collects all of these charges which are then paid to each of the organisations.

For further information about your bill, ways to pay, discounts and exemptions or the spending plans for the council please click this link to Your Guide to Council Tax.

Please follow the link for further information about the spending plans for the Police & Crime Commissioner. Funding North Wales Police

Request a Copy of Your Council Tax bill

Council Tax is charged on most homes whether it is a house, bungalow, flat, maisonette or mobile home and whether it is owned or rented. Usually one person, called the liable person, has to pay the Council Tax. Nobody under the age of 18 can be a liable person.

People living together will both be liable, even if there is only one name on the bill. This applies whether the people are married, living together or in a civil partnership. If one person is a full time student or is severely mentally impaired, they will not be liable.

It is usually the person living in a property that will be the liable person. We have to decide who has to pay Council Tax for each property before we issue a bill.

People who live in a property as their main residence have to pay the Council Tax for that property. We treat you as a resident if you are 18 years old or over and live in a property as your main residence.

If more than one person lives in a property, we use a system called the ‘hierarchy of liability’ to work out who has to pay the Council Tax.

The person nearest to the top of the hierarchy is the person who has to pay. Two people at the same point of the hierarchy have the same responsibility to pay unless one of them is a full time student or is severely mentally impaired. If no one lives in the property then the owner has to pay the Council Tax.

The hierarchy of liability is:

1. A resident who owns the freehold
2. A resident who owns the leasehold
3. A resident who is an assured tenant or is a statutory or secure tenant
4. A resident who is a licensee. This means that they are not a tenant but have permission to stay there
5. Any resident, for example, a squatter
6. An owner of the property who does not live there

There are some properties where the owner, rather than the residents, will be responsible for payment. The hierarchy of liability does not apply to these properties.

The owner will be liable under the following circumstances:

• Houses in multiple occupation. This is where the residents do not form a single household and pay their rent separately for different parts of the property. The tenants will usually have separate tenancy agreements.
• Residential care or nursing homes, and some types of hostels which provide care
• Homes occupied by religious communities
• Homes which are occasionally occupied by the owner and whose domestic staff are also resident
• Properties occupied by ministers of religion, where the property is a residence from which the minister's duties of office are carried out
• Properties provided to asylum seekers

What if I think I don't have to pay council tax?

If you don't think you have to pay Council Tax, you should contact us first. If you are not happy with our response, you can appeal to the Valuation Tribunal Wales.

What is e-billing?

E-billing is the new way to receive your Council Tax bill. Instead of getting a traditional paper bill we will send your bill by e-mail.

What are the benefits of e-billing?

E-billing will provide a faster, more efficient and convenient way to receive and check your bills. Here are some of the advantages:

• You can view your bill as soon as it is available and keep a copy on file.
• You still have the choice to download and print your bill.
• You can redistribute copies of bills quickly and electronically.
• Each person named on the bill can receive their own copy at the e-mail address given for each person.
• Bills are issued direct to the intended recipient and are not delayed by post.
• It helps the council to reduce printing and postage costs.
• It helps protect the environment by saving paper.

How do I register for e-billing?

To register to receive e-bills, simply complete the short application form below.

Ebilling application form

Important guidelines regarding using the council's e-billing service can be found below

Important guidelines regarding e-billing

My Accounts is our online service that allows you to view details of your Council Tax account. To use this service you need to register by completing and submitting the online registration form. Once you are registered, we will send you a username and a random password to the address that we normally write to you at. When you receive them you should login into My Accounts and change them both to something that you can remember more easily. We strongly advise that you do this for your own security.

Register for My Accounts or Log into My Accounts

What can I use the system for?

Once you have registered and received your username and password, you will be able to use this service to do the following:

• Check when your next payment is due
• See the value of any discounts that you are getting
• Make payments online
• Tell us about any changes

Is it secure?

Yes, we are committed to protecting your privacy online. To ensure that nobody can read the information you send us we have taken the below measures.

Encryption technology

Our secure server software encrypts all your personal information. Encryption means taking original data (e.g. your username, customer account number and account details) and converting into coded data so that it is unrecognisable as it travels across the Internet.

When you enter the secure area of our website you will see a padlock icon appear in your browser window. You can click on the padlock to be sure that it is Flintshire County Council you are trusting.

Data Protection

We comply with the Data Protection Act 2018 which ensures the protection and care of personal information. We may lawfully disclose information to other public sector agencies to prevent or detect benefit fraud, other crimes and to protect public funds. We may also use information about you to help you access our services more easily, promote the more efficient delivery of services or help us to recover monies owed. Read more about Data Protection

Why do I need a username and password?

You need a username and a password to help ensure access to your online account is secure. My Accounts uses a combination of a reference number and a separate password, both of which you will be able to change.

What if I forget my password?

Follow the link from the login page and we will send a reminder to your email address.

Can I be 'timed out' of a session?

For security reasons, all connections to My Accounts are timed out after 20 minutes of inactivity. You will need to enter your username and password again to access your account.

When can I use the system?

The system is available 24 hours a day, 7 days a week.

If you have received a bill showing a credit on your Council Tax account, you can claim this credit using our online form.

Click Here to Claim Your Council Tax Refund

How do I check my Council Tax Band?

Search the VOA website

How is my property valued?

The Valuation Office Agency (VOA) is responsible for valuing all properties in England and Wales and placing your property in one of nine property bands. The VOA is an independent agency and not part of the council. From the 1st April 2005, all properties in Wales have been re-valued. The VOA calculate your property band based on property prices on the 1st April 2003. This is known as the ‘valuation date’. The set date ensures that all properties are assessed as at a fixed point in time, ensuring a fairer system for everyone. The VOA takes account of the size, age, character and locality of your property and sales data from around the valuation date to arrive at the correct valuation band. If your property was built after the 1st April 2003 the VOA will band your property according to what the value would have been on that date using comparable sales data to do this.

What are the Valuation Bands?

Each band has a range of property values. The amount of Council Tax that you pay depends on the valuation band of the property you live in and the community in which the property is located.

How do I find out how much I should pay?

If you would like to know how much Council Tax is due for a property that you live in please send an e-mail to local.taxation@flintshire.gov.uk, remembering to let us know the address of the property. We will then send you an e-mail to let you know what the latest Council Tax charges are for the current financial year. We will assume that there are two people living in the property and that you are not entitled to discounts. The property bands and values for Wales are shown in the Council Tax Guide (pdf opens in new window).

Band	Band Range of Values
A	under £44,000
B	£44,001 to £65,000
C	£65,001 to £91,000
D	£91,001 to £123,000
E	£123,001 to £162,000
F	£162,001 to £223,000
G	£223,001 to £324,000
H	£324,001 to £424,000
I	£424,001 and above

 

Can I appeal against my property’s valuation band?

The Valuation Office Agency (VOA) values domestic properties for council tax. This valuation is used to set your council tax band. You might need to contact the VOA if you think your council tax band is wrong.

You can find out more about when you can challenge your band and what you need to do at gov.uk/challenge-council-tax-band. If you challenge your band, you must continue to pay council tax at your current band until your appeal is decided.

You can contact the VOA at gov.uk/contact-voa. If you are unable to use the online service you can also contact the VOA on 03000 505 505.

When we work out Council Tax, we assume that two people, aged 18 or over, live in most properties. Some people are ‘disregarded’ for Council Tax purposes. This means that we will not count them for Council Tax purposes when we decide how many people, aged 18 or over, live in your property. For example if there are two adults in a property and one of them is a disregarded person, the Council Tax charge is calculated as if only one adult is living in the property and a 25% discount would apply. Equally, if there is only one adult living in the property then a 25% discount would normally apply.  There are several different discounts available which we have summarised below.
Please download and return a completed application form.

Single Person Discount
If you are the only adult living in a property you may be entitled to a 25% discount.  Please complete our online Single Persons discount form

If someone over 18 joins your household or someone in the household reaches the age of 18 please use our online form to let us know. Click here to let us know.

Disregarded Person Discounts 
There are several types of these which we have summarised below.
Persons in Detention
This discount applies to a person who normally lives in your property but is detained in a prison, hospital or other place of detention for any reason other than for non-payment of Council Tax. Complete our online form.  
Severely Mentally Impaired
A person considered to be severely mentally impaired will be disregarded for Council Tax purposes. Download an application form 
Persons in Respect of Whom Child Benefit is Payable
This discount applies where a person is 18 but entitlement to child benefit continues to be paid for them. Complete our online application form.

School and College Leavers
People aged 18 or 19 who leave school or finish a course at a further education college after 30 April in any year are disregarded for discount purposes until the 1 November of that year. To apply for this discount please contact the Council Tax team
Students
Full time students are disregarded for discount purposes during any period in which they fall within the definition of a student.   Complete our online application form. 
Student Nurses
Student nurses are disregarded if they are following a course leading to an appropriate registration as a nurse, midwife or health visitor.   Download an application form. 
Apprentices
Apprentices earning no more than £195 per week gross can be disregarded for discount purposes during any period in which they fall within the definition of an apprentice.   Complete our online form
Youth Training Trainees
Youth trainees under 25 years old and undertaking training through appropriate employment are disregarded for Council Tax purposes. Complete our online form.
Hospital Patients
People whose sole residence is in a National Health Service hospital or registered care home will be disregarded for Council Tax purposes.   Download an application form. 
Patients in Homes  
A person whose sole residence is in a residential care home, nursing home, mental nursing home or hostel in England or Wales, and who is receiving care or treatment in a home or hostel is disregarded for Council Tax purposes.   Download an application form.
Carers
Carers are disregarded for Council Tax purposes, provided they satisfy the conditions of the definition of a carer. Please ensure that you carefully read the definition of a carer on the application form before applying. Complete our online form
Care Workers
If you are a care worker providing care on behalf of an official or charitable body and earn no more than £44 per week from this employment, you may qualify for a discount. Please contact the Council Tax Team to see if you qualify for a discount.
Care leavers
Care leavers are disregarded if they are aged 18 - 25 and are no longer looked after by a local authority, but were looked after on, or at any subsequent time after their 16th birthday. Download our application form
Members of Religious Communities
If a person is a member of a religious community whose principal occupation is prayer, contemplation, education, the relief of suffering, or any combination of these they may be disregarded for Council Tax purposes. 
To apply for this discount please contact the Council Tax team
Disabled Banding Reduction
If you, or someone who lives in your household, needs an extra room or extra space in your home because of a disability, we may be able to give you a reduction in the amount of Council Tax that you pay.
A reduction may not apply just because the disabled person is registered as disabled. The criteria relates to the physical nature of your property.
Provided that it is essential or of major importance for the well-being of the disabled person who is resident in your property, a reduction may be granted if one of the following conditions applies:

• A room, other than a bathroom, kitchen or lavatory, is used mainly by the disabled person and is required for meeting their needs.
• An additional bathroom or kitchen is required to meet the needs of the disabled person.
• There is enough space for the use of a wheelchair where one needs to be used inside the property.

You do not have to have made any adaptations yourself to the property. Providing one of the above conditions applies, you may be entitled to a reduction.
It may be necessary for a Council tax inspector to visit the property, to confirm the adaptations that have been made to your property. The inspector will normally contact you in order to make an appointment. Please note all staff carry and provide identification.
If we give you a disabled band reduction we will charge you Council Tax at one band lower than your actual valuation band. For example, if your property is in band D you will be charged the band C rate. If your property is in band A, your reduction will be 1/9th of the charge for Band D in your area.
If you want to apply for a disabled banding reduction you can complete our online form

If you need to report that someone who pays Council Tax has recently died, you can report this via the Tell Us Once form on the gov.uk website.

Click Here to Report

This one notification will then be reported to all appropriate areas of the Council.

If you wish to report this to the Council Tax office directly you can do so by:

• Calling the council tax help line on 01352 704848
• Emailing local.taxation@flintshire.gov.uk
• By writing to Revenue Services, County Hall, Mold, CH7 6NA.

We will require the following information form you:-

• The deceased person`s name and the date of death
• The address of the property they lived in.
• Whether a single person discount is now required.

If the deceased person was the council tax payer, we will also require the following information:

• The names and addresses of any executors to the will
• The name and address of the appointed solicitor if you wish the council to deal with a solicitor.

It is important that the executor(s) keep the council informed of:-

• The date probate is granted
• Details of the transfer of the property or the end date of the tenancy if the property is rented.
• The date the furniture was removed from the property.

If you are supplying information only a short time after a person’s death, you may only be able to give their name, address and date of death. Further information can be supplied once it is available. Please remember to include your name, address and telephone number on all communications.

During this time however, the council may contact the executors periodically to review entitlement to the exemption applied.

The deceased person lived on their own - how does this affect the council tax on the property?

When a person lived on their own and that person dies, there may be no council tax to pay as long as the property is empty until it is occupied again, or probate is granted.

If the property remains unoccupied following a grant of probate, a further period of up to six months exemption may be awarded providing the property remains empty and has not been sold or transferred to someone else.

This exemption will also apply where a tenant has died if their personal representative remains liable for rent after the date of death.

How is the council tax affected when there were two adults living in the property?

When a property was previously occupied by two adults, the council tax bill might have been in both names or in the name of only one of the occupants.

If only one person continues to occupy the property, the council tax bill will be put into their name and a single person discount will be applied, giving a 25% discount.

What if more than two adults are living at the property?

If more than two adults previously occupied the property and one person dies, it is important that the council tax bill is in the names of the remaining occupants. Please contact us with this information as soon as possible.

Will the executors (personal representatives) be liable for council tax?

When probate has been granted, a document is issued to the executor providing them with the authority to deal with the estate. If after probate is granted ownership of the property is transferred to a beneficiary of the will, the council tax liability will be passed on to them.

If the property remains under the control of the estate for more than six months, after the date of probate, the Executor will be responsible for making payment of any council tax due.

Please note that the executor is not personally liable for the council tax bill and any payment should be made from the deceased estate.

What is the Council Tax Premium

Properties that are not in use as someone`s sole or main residence due to being designated as second homes or long term empty are subject to a premium of 50%.

The discretion given to local authorities to charge a premium is intended to be a tool to help local authorities to:

• bring long-term empty homes back into use to provide safe, secure and affordable homes
• support local authorities in increasing the supply of affordable housing and enhancing the sustainability of local communities

Are there any exceptions to the premium

There are some exceptions to the premium that may apply:

• Class 1 - Dwellings being marketed for sale – this exception is time-limited for one year
• Class 2 - Dwellings being marketed for let – this exception is time-limited for one year
• Class 3 - Annexes forming part of, or being treated as part of, the main dwelling
• Class 4 - Dwellings which would be someone’s sole or main residence if they were not residing in armed forces accommodation
• Class 5 - Occupied caravan pitches and boat moorings
• Class 6 - Seasonal homes where year-round occupation is prohibited
• Class 7 - Job-related dwellings

If you believe you are eligible for an exception listed above please complete our online form at www.flintshire.gov.uk/ctforms with the relevant information.

What if my property isn’t eligible for an exception?

You will be subject to the 50% Council Tax Premium, however the council does have schemes in place if your property remains a second home or long term empty property. If you would like to work with the council in order to bring the property back into full-time use we can potentially assist you.

The Council has schemes to assist empty property owners in bringing their empty properties back into use. Details can be found at www.flintshire.gov.uk/en/Resident/Housing/Housing-Grants--Loans.aspx

Why have I received this completion notice?
The council considers that, for Council Tax purposes, your property has either reached a stage of substantial completion or that outstanding works could reasonably be completed within the next 3 months.
How has the council come to this conclusion?
A property will be considered to have reached a stage of substantial completion when it meets the following criteria:
The basic structure is complete, for example all external walls and roof in place.
Internal walls are built (although not necessarily plastered).
Floors laid (although the screed or top coat of concrete need not have been laid).
A notice may also be served if the above criteria is not fully met but the council consider that any outstanding works could reasonably be completed within the next 3 months.
In order to be considered and ready for banding, the following work does not need to have been carried out:
Internal decoration of the property.
Final fitting of sanitary ware and kitchen units
Final fitting of electrical plug points and switches
Final connection of water, gas and electricity (although services should be laid on to the site).
How can the council issue a completion notice for council tax purposes when neither Building Control nor the National House Building Council have issued their completion notice?
The completion notices issued for council tax purposes are not the same as completion notices issued under Building Control regulations, as they both serve different purposes. Even if a completion notice has not been issued under Building Control regulations, it does not prevent one from being issued for Council Tax or, if one has been, it does not mean a different date cannot be used.
Similarly, the completion date does not refer to the date the property is sold - it refers to the date the property is structurally complete, which is usually before the date of sale.
Does this mean I now have to start paying Council Tax?
New properties, whether newly constructed or created by conversion, which are unoccupied and substantially unfurnished are exempt from Council Tax for any period of up to six months. Once the six months has expired, provided the property remains unfurnished and unoccupied, a 100% empty charge then falls due.
Therefore, from the date of completion, a builder has six months in which to let or sell the new property, before they become liable for a charge.
Valuation Office
To help the Valuation Office band properties from the correct day, we supply it with copies of all completion notices served, plus information as to any completion notices withdrawn or revised agreements reached.
The contact details for the Valuation Office are:-

The Listing Officer
Valuation Office Agency
Durham Customer Service Centre
Wycliffe House
Green Lane
Durham
DH1 3UW

Valuation Tribunal for Wales
22 Gold Tops
Newport
NP20 4PG

If you have received a Liability Order for Council Tax through the post, it is important that you take immediate action.

You can make payment in full by calling our automated payment line on 01352 704470 or on-line.

Click here to pay

If you are unable to make payment in full you must complete the form that you received with your letter.

Alternatively, the information can be completed using our online Request For Information form.

Click Here to complete Request For Information

If you prefer, you can also contact the Council Tax service on 01352 704848 to provide your employment and income details and to discuss a payment agreement or arrange an Attachment to Earnings Order where the balance is repaid to us by your employer directly from your wages.

If you fail to pay and do not provide the Council within 7 days of the date of the Liability Order, the balance will be passed to the Council’s Enforcement Agents for collection. If an Enforcement Agent is engaged to enforce the Liability Order, the amount you owe could significantly increase. The charges that you will be liable for could be:

• For each Liability Order balance they act on, an upfront fee of £75 will become payable to them directly.
• If they have to visit your home to collect your debt, a further £235 is payable
• If they have to visit you and your debt is over £1,500, then an additional cost of 7.5% of the balance above £1,500 is payable by you.
• If you break an arrangement and they attend your property with a vehicle to remove your goods, a further £110 costs are payable directly to them plus an additional fee of 7.5% of any balance greater than £1,500.

The council can instruct an enforcement agent to collect outstanding Council Tax debt from you if a liability order has been issued in your name.
We will do this either if you have not made, or not kept to an agreed repayment plan, or you have not completed and returned the personal information form sent to you.
The enforcement agent will contact you to arrange payment either in full or by instalments. You must answer their letters, emails or calls and arrange payment.
If your debt has been passed to an enforcement agent you will incur a fixed fee of £75 for each liability order when they issue a letter to you by post.
Any payments or offers of repayment should then be made to the Debt Enforcement Section.
Enforcement visit
If you do not arrange to pay the enforcement agents, or arrange to make payment and then do not pay as agreed they will visit you. If they visit there is a fixed fee of £235 plus 7.5% for any balance due above £1500.
The enforcement agent will normally ask you for payment in full, however if you cannot meet this request, the enforcement agent will normally make a repayment arrangement with you. The Enforcement Agent may enter into a Controlled Goods Agreement, where the agent makes a list of your possessions that is equal in value to your debt.
If your possessions are subject to a Controlled Goods Agreement you cannot dispose or sell them without the enforcement agents permission.
If you do not sign the Controlled Goods Agreement the enforcement agent can take your goods whilst they is at your property. There are additional costs of £110 plus 7.5% for any balance due above £1500 if goods have to be removed and sold.

If you do not pay as agreed and you have signed a Controlled Goods Agreement, the enforcement agent may enter your property, by force if necessary, to take the goods listed.

If the enforcement agent believes that there are insufficient items to clear the debt, we will then consider other recovery options such as bankruptcy or a charging order against your property.  

You can contact us in the following ways:
By e-mail
Send an e-mail to   local.taxation@flintshire.gov.uk
By phone
You can call us between 8.30am - 5.00pm, Monday to Friday. Our telephone number is 01352 704848
In person
Visit one of our Flintshire Connects offices based in Mold, Flint, Holywell, Buckley and Connah's Quay. 

For information regarding opening times and addresses please follow the link

Flintshire Connects

Flintshire County Council will use the information you give in this form, and any supporting evidence you provide to assess your liability for Council Tax. This is required under Local Government Finance Act 1992 and all other relevant regulations associated with the assessment of Council Tax.

We will keep your data for the duration when you are liable to pay Council Tax and for a period of 7 years after your liability to pay Council Tax has ended.

We may share your information with other Council services in order to ensure our records are accurate and up-to-date, to improve the standard of the services we deliver, and to perform any of our statutory duties, including enforcement duties.

Flintshire County Council may check information you have provided, or information about you that someone else has provided, with other information we hold. We may also get information about you from certain third parties, or give information to them to:

• make sure the information is accurate
• prevent or detect crime
• the assessment or collection of any tax or duty or of any imposition of a similar nature
• protect public funds.

If you feel that Flintshire County Council have mishandled your personal data at any time you can make a complaint to the Information Commissioners Office by visiting their website or by calling their helpline on 0303 123 1113.

For further information about how Flintshire County Council processes personal data and your rights, please see our privacy notice on our website – http://www.flintshire.gov.uk/en/Resident/Contact-Us/Privacy-Notice.aspx