We must ensure that it is not seen as an IT resource but that with wider ownership, working together and with our partners, we will be able to achieve the following outcomes:

Legislative and Regulatory Compliance

• We are confident that our information and data is held securely, with robust retention and disposal procedures in place for both physical and digital records.
• We can demonstrate that we have a clear framework for the re-use and sharing of information and data between our services and with our partners, which is appropriately communicated to customers.
• We have resources and systems in place to enable us to respond effectively to requests for access to information.
• We maintain high standards, with accreditation evidencing the robustness of our approach.

Efficiency and Value for Money

• We are making progress to remove duplication of effort and avoid the re-keying of data and reducing the associated burden of storage and management.
• We are making progress to join-up services and share and re-use information and data appropriately, both internally and with our partners, to the benefit of customers.

Customer Outcomes

• Our services are intuitive and easy to access in Welsh and English.
• Is it easy to find information about themselves or the council when required?
• Customers can increasingly self-serve digitally. 
• Our services are working together smartly to share and re-use information and data appropriately to achieve better outcomes for customers.