Customers

• Information and data is accurate, reliable, and accessible.
• When help is needed from the council, information is easy and intuitive to find.
• Increasingly, services and support are accessible digitally at a time that suits the customer.
• When services or support are requested, the response is prompt and effective and services work well together.
• There will be increased confidence that customer information is secure and being used appropriately. 
• Decisions made that affect the customer will be transparent with increased accountability.

Employees

• The information employees need to do their job effectively is readily accessible.
• Improved access to the data will support better decision and improved outcomes for our customers. 
• Services will work more effectively and confidently in collaboration with other services and partners. 
• Information and data is re-used and shared more effectively, duplication is reduced, and services are more efficient.
• There is a clear understanding of responsibilities relating to the collection, storage, sharing, disposal and historical preservation of data.
• There will be an increased confidence in the compliance with legal responsibilities. 

Council Services

• Will be responsive to changing customer expectations around access to services digitally.
• Data and information will be used effectively to deliver good quality services. 
• Duplication will be identified and reduced to increase value for money.
• We can demonstrate that information and data is held securely and used responsibly, in accordance with the law.
• We are increasingly transparent in the way we design and run services and allow ourselves to be held to account.
• Accurate, compliant, and up to date information will support decisions we make around future priorities, policies and service design and delivery.
• We are securing and holding information and data for the benefit of future generations. 
• We can work more effectively with our partners to deliver a more ‘joined up’ approach to deliver improved outcomes for customers.