COVID-19 temporary arrangements
We are at present unable to accept requests for new or replacement recycling bags, containers and bins through our website.
However, we are accepting requests for replacement bags, boxes, bins and containers through our Customer Contact Centre – Telephone 01352 701234.
We are also accepting requests for bins, bags and containers for new properties or following a house move.
Deliveries are on a first-come-first-served basis and may take longer than usual. We ask that residents are patient while we try to meet the demand.
Our crews also carry a limited stock of food bags and recycling bags on the vehicles and again will leave replacements on a first-come-first-served basis.
We have revised our waste collection policy to further improve performance and to deliver essential savings. We have previously delivered recycling items such as blue boxes and recycling bags to resident but from 1 June, 2015 we will no longer deliver these items. Residents of Flintshire will need to collect items from a network of sites across the County*. Items remain free of charge and black/brown wheeled bins will continue to be delivered to residents given their size.
Please read the following guide before making a request for items; if you receive an assisted collection from us then please go straight to point 2.
Changes to Requesting Food Waste Bags
There will no longer be an insert tag at the end of the roll to affix to the caddy handle. Instead, towards the end of the roll a red stripe will appear which will alert residents to their bag supply being low. More bags can be obtained by tying a food waste bag to the handle of the green caddy on collection day. Alternatively, see below if you wish to collect food bags in person.
How to request recycling items: (blue boxes, blue bags, food bags etc)
Step 1 - Decide which site you would like to collect your items from?
Household Waste and Recycling Centres (a collection code is required):
- Rockliffe - Chester Road, Oakenholt CH6 5SF
- Greenfield - Greenfield Business Park No2, Greenfield CH8 7GJ
- Sandycroft - Prince William Avenue, Deeside, CH5 2QZ
- Mold - Nercwys Road, Nercwys, Mold CH7 4ED
- Buckley - Globe Way, Buckley CH7 3LY
Flintshire Connects Centres:
- Buckley - Buckley Library, The Precinct, Buckley, CH7 2EF
- Connah's Quay - Connah's Quay Library, Wepre Drive, Connah's Quay, CH5 4HA
- Flint - Church Street, Flint, CH6 5BD
- Holywell - Old Town Hall, High Street, Holywell, CH8 7TD
- Mold - Mold Library, Earl Road, Mold CH7 1AP
You do not require a collection code to collect recycling items from Flintshire Connects so you don't need to complete the online order form or contact Streetscene, just visit the Centre during opening hours.
Step 2 - Contact Streetscene to request your items.
You will be given a collection code which is important as you will need this to collect your items from the site you have selected. You can contact Streetscene by completing the online form below or by telephoning 01352 701234.
**23/3/20 This service is currently suspended**
Request Recycling Items (only)
Request Black/Brown Bin (only)
Step 3 - Once you have your collection code, take this to your agreed collection site along with proof of residency. Present this information to the officer on site who will then give you your items. Due to strict stock monitoring, you will not be able to go to a different collection site to the one you chose on ordering.
*Direct to door deliveries will still continue for those registered as needing an assisted collection, as will deliveries of wheeled bins both brown and black.