A person in my house has symptoms of COVID-10, can I still go to my local Recycling Centre?
You must not visit the Household Recycling Centre if you or anyone you are living with has symptoms of COVID-19 or where you have been asked to self-isolate by a contact tracer. Stay at home and self-isolate. Anyone displaying symptoms should book a test immediately even if symptoms are mild. Do not leave your house until you receive the results of your test. If your test is positive you must continue to self-isolate for the number of days specified in government regulations.
Households that are self-isolating should follow Government advice. Tissues and disposable cleaning cloths should be double-bagged, tied securely and stored away from other waste for 72 hours. After 72 hours the bags can be placed in your general waste (black) bin at home for collection on your next scheduled collection day. When collected this waste will go for incineration. Please do not take this waste to recycling centres.
How long will the restrictions be in place for?
The restrictions in place at our Household Recycling Centres are there to help keep everyone safe and will be in place until such time as Government advice and guidance changes.
Why are you limiting the number of vehicles onto the recycling centre?
We are limiting the number of vehicles on to our sites to comply with Government social distancing guidelines.
All users and employees need to keep a safe distance of two metres apart at all times.
Why do I have to queue to use the recycling centres?
To comply with social distancing requirements it is necessary to restrict the number of service users on site to a level where the two-metre social distancing can be maintained.
Once the maximum number of vehicles are admitted onto site a one in one out system is in operation.
Please be patient and remain in your car if you do have to queue.
On site operatives are on hand keeping the flow of traffic moving and will advise you when you can enter and where to go. Please follow their instructions at all times.
All our sites have demarcation zones around parking bays to ensure that the 2-metre social distancing guidelines are maintained.
If employees cannot provide assistance, how will I manage to get bulky waste items out of my vehicle?
I need someone to help unload my vehicle. What do I do?
To comply with social distancing regulations, employees are unable to assist visitors with their waste.
Where possible only the driver should make the visit, unaccompanied. Only one person will be permitted to be outside of their vehicle, unless you require a lift with a heavy item, at such time a companion can leave the vehicle for the lift ONLY then return to the vehicle.
If you have bulky items to dispose of, please either wait until we are able to assist you with these items, or alternatively you can book a bulky waste collection through our Contact Centre 01352 701234.
When arranging a collection you will need to comply with following procedures:
- The items must be placed outside the property but within your boundary (e.g. front garden/drive) from the time your collection has been agreed.
- We cannot enter your home to assist with preparation or removal of items.
- The collection point for properties with difficult access e.g. flats, will be discussed prior to a booking being made.We may refuse to collect any items that could impact the safety or health of our collection staff.
- We aim to collect your items within six working days, however this may take longer due to current restrictions.
Can I bring bags of clothes for the clothes bank?
Yes, our recycling centres are accepting textiles and clothes.
Can I bring garden and DIY waste?
Yes garden and DIY waste is being accepted.
To comply with social distancing regulations, employees are unable to assist you with your waste. Where possible only the driver should make the visit, unaccompanied. Only one person will be permitted to be outside of their vehicle, unless you require a lift with a heavy item, at such time a companion can leave the vehicle for the lift ONLY then return to the vehicle.
Please separate waste before coming to site to help speed up your journey.
Am I allowed to take white goods to the recycling centre at this time?
How do I remove bulky waste items such as furniture?
To comply with social distancing regulations, employees are unable to assist you with your waste. Where possible only the driver should make the visit, unaccompanied. Only one person will be permitted to be outside of their vehicle, unless you require a lift with a heavy item, at such time a companion can leave the vehicle for the lift ONLY then return to the vehicle.
If you have bulky items to dispose of, please either wait until we are able to assist you with these items, or alternatively you can book a bulky waste collection through our Contact Centre 01352 701234.
When arranging a collection you will need to comply with following procedures:
- The items must be placed outside the property but within your boundary (e.g. front garden/drive) from the time your collection has been agreed.
- We cannot enter your home to assist with preparation or removal of items.
- The collection point for properties with difficult access e.g. flats, will be discussed prior to a booking being made.We may refuse to collect any items that could impact the safety or health of our collection staff.
- We aim to collect your items within six working days, however this may take longer due to current restrictions.