Alert Section

Street Lighting

Flintshire County Council's Street Lighting Team are responsible for the majority of the County's street lights.  Some street lights are owned by Community or Town Councils within Flintshire.  We maintain lighting on behalf of a number of the Community Councils.  We are also responsible for illuminated bollards and road sign lighting.  We do not maintain lighting on un-adopted roads.

Council streetlights

There are three types of faults that could affect a street light:

Emergency faults

2 hours response time

  • Damage to underground cable/overhead cable (FCC owned)
  • Exposed cable/metal work reported as live
  • Door missing from compartment on street light
  • Lantern or bowl hanging
  • Street light swaying in wind
  • Structurally unsafe street light
  • Traffic lights all out

Urgent faults

24 hours response time

  • Lanterns or brackets turned or misaligned presenting a danger to the public
  • Bollards turned or misaligned presenting a danger to the public

Other faults

Response time varies

  • Faults in supply system affecting apparatus - Regional Electricity Company informed within 24 hours
  • Fault reported to Street Lighting section - 10 working days
  • Faults found on night time inspections - 7 working days
  • Routine and planned maintenance - 90 days

Mains faults

Most street lights take their electricity from the mains supply, so they will fail if there is any loss of power or if there is a problem with the cable. We will report these faults to the electricity company.

A high priority fault repair is a fault which is considered to be urgent, for example at the site of an accident blackspot, major road junction or an area of public order concerns.

The performance targets for electricity company responses are defined by OFGEM and are as follows:

  • Emergency fault repair response - Attend site in 2 hours
  • High priority fault repair, traffic light controlled - 2 calendar days
  • High priority fault repair, non traffic light controlled - Within 10 working days
  • Multiple unit fault repair - Within 20 working days
  • Single unit fault repair - Within 25 working days

These timeframes apply after the Council reports the fault to Scottish Power.

1. Can a street light be moved?

2. Can I attach anything to a lighting column?

3. Do you inspect lights?

4. Where can I find information on new or replacement street lighting?

5. What are you doing to reduce light pollution and energy use?

Report a problem with a street light

Please provide as much information about the problem as possible, including:

  • location including street light number (if one is present);
  • description of the problem (e.g. damage to cable, exposed cable, lantern or door missing); and
  • any photos/videos.

Report a problem with a street light

What happens next

Your report will be sent to our Streetscene team.

This will be allocated and prioritised based on the Street Lighting policy standards.