Alert Section

Wrexham Childcare Offer for 3 to 4 year olds (30 hours)

The Childcare Offer provides 30 hours of government funded Early Education and childcare to the working parents of 3 to 4 year olds across Wales for 48 weeks per year.

Childcare Offer Illustration


Children who are eligible for the Childcare Offer Funding from January 2023 - will need to register on the new Digital System for Wales. Children with the date of birth 01/09/2019 to 08/01/2020 may be eligible for this funding- the application can be found here:

Children with the date of birth 1st September 2018 to 31st August 2019 will need to apply for the offer through the link at the bottom of this page. 

Expansion of the Childcare Offer to eligible parents in education or training

A parent in education or training who meets the eligibility criteria would be able to access the Offer from the point at which their course commences:

Definition of a parent in education or training; a parent in education or training can be a parent who is either:

  • Enrolled on a Higher Education (HE) undergraduate or postgraduate course that is at least 10 weeks in length. This includes courses delivered via distance learning.
  • Enrolled on a course that is at least 10 weeks in length and which is delivered at a Further Education (FE) Institution. This includes courses delivered via distance learning

If a working parent/s uses and pays for childcare before this date, the parent is liable for paying the costs of the childcare. No childcare funding can be back-dated to account for the period before an application is approved.

The Childcare Offer will allow children to access a maximum of two registered childcare settings in addition to their FPN setting in any given day, however limiting social contacts is an important part of reducing the likelihood of seeing large outbreaks of the COVID virus.

Further information and updates can been sourced from the following:

Before completing the application form, please check with your childcare provider that they have registered with the Childcare Offer to deliver the Wrexham Offer and will have an available space for your child.

Please register your child and arrange hours and days of provision or leave your contact details with your chosen setting/s.

If your chosen provider is not registered to be a provider of the offer, then please ask them to contact the team on the number shown below.

Agreeing to take a childcare place the parent is entering into a private contract with the provider for which they are liable.

There is a differences between a standard contract with the provider and a contract covering the Offer.

Without above information you will not be able to complete the registration form
Any queries please email or telephone 01352 703930.

The entitlement is as follows:

 Scheme Learning Entitlement Childcare Allowance
 Early Entitlement  10 hours per week  20 hours per week
 Foundation Phase Nursery  12.5 hours per week  17.5 hours per week

• This application is for the Childcare Offer CHILDCARE HOURS ONLY- to apply for Foundation Phase Education, please contact your local authority.

Childcare Offer holiday weeks entitlement during school holidays

Childcare Offer will provide working parents of 3 to 4 year olds with 30 hours of funded early education and childcare per week, up to 48 weeks of the year. The term time will be treated as 39 weeks, meaning the other 9 weeks of the 48 week offer will be treated as non-term time or ‘holiday provision’. During these 9 weeks holiday provision, eligible children will receive 30 hours of childcare only.

The Welsh Government will not be specifying which of the 13 weeks non-term time are designated as the 9 weeks of holiday provision in order to allow flexibility for working parent/s who are in different occupations, such as those who have to work over the summer or Christmas holidays. However working parent/s would not be able to ‘stretch’ their entitlement across weeks or transfer unused hours across weeks.

Please see following 9 weeks pro-rota holiday entitlement:

  • A child who is eligible to receive the Offer for three terms will be entitled to receive 9 weeks of holiday weeks childcare during school holidays.
  • A child who is eligible to receive the Offer for two terms will be entitled to receive 6 weeks of holiday weeks childcare during school holidays.
  • A child who is eligible to receive the Offer for one term will of entitled to receive 3 weeks of holiday weeks childcare during school holidays.

Children born in autumn or spring terms may be eligible to receive the Offer for more than one year, in such cases a new allocation of holiday provision will be given for the remainder of the time they are eligible to receive the Offer at the beginning of the second year.

If you were eligible for and using the Offer before 31 March and you continued to use the Offer throughout the summer term you may be able to claim holiday hours that you have not used. However, if your provider has received holiday funding (30 hours per week) for you between 18 March and 22 June this will be deducted from your entitlement. The 30 hours will be paid only if you have unused holiday allowance and where there is space at a setting for your child.

In any other situation you would not be entitled to holiday provision. Your local Family Information Service can tell you if you are entitled to holiday provision

Once a child begins fulltime education following their fourth birthday (September after their 4th birthday) they are no longer entitled to the childcare offer.

Welsh Government Privacy Notice

Privacy Notice: Monitoring Information of Parents, Children and Providers using the Childcare Offer


What personal data do we hold and where do we get this information?

Personal data is defined under the General Data Protection Regulation (GDPR) as ‘any information relating to an identifiable person who can be directly or indirectly identified by reference to an identifier’. Special category data such as ethnic group or health condition has additional protection under data protection law.

The Welsh Government has access to personal and special category data of parents, carers and children receiving services from local authorities.

The data that we regularly receive on parents, carers and children is explained in detail in Annex 1 to this privacy notice. Your name and contact details are not regularly passed to Welsh Government for monitoring with the data outlined in Annex 1. However, your name and contact details will be provided to Welsh Government by your Local Authority when needed for evaluation purposes. Your child’s name will not be provided.

Additionally, the Welsh Government has access to personal data of childcare providers delivering services funded by the Welsh Government under the childcare offer. The data that we regularly receive on child care providers is explained in detail in Annex 2 to this privacy notice. The Welsh Government will not share your name with a third party e.g. non-government agencies and researchers unless your name is your business name which is publicly available.

The Childcare Offer programme is periodically evaluated to assess the performance of the programme and help Welsh Ministers make decisions relating to the development of the policy in relation to the Childcare Offer. If you are contacted to take part in research activities related to the Childcare Offer you will be issued a separate Privacy Notice outlining how information generated by the research will be collected, held and used. Taking part in research is voluntary and you will not be identified in any reports.

Your data is linked anonymously to other data sources as part of the Secure Anonymised Information Linkage (SAIL) databank for non commercial research purposes only, unless you ask for this linkage to not take place (see the explanatory note). 

What is the lawful basis for using your data?

The lawful basis for processing information in this data collection exercise is our public task; that is, exercising our official authority to undertake the core role and functions of the Welsh Government. Some of the data we are collecting are called ‘special category data’ (in this case ethnicity) and the lawful basis for processing this information is that it is for statistical or research purposes.

This enables the operation of, and provides information which will help the Welsh Ministers to make decisions relating to the development of the policy in relation to, the Childcare Offer which is being delivered to improve economic and social well-being in Wales in accordance with section 60 of the Government of Wales Act 2006.

The data sent to Welsh Government will be used:

  • to measure how well Welsh Government and Local Authorities are delivering their services to you and your child;
  • to support improvements to these services;
  • to allocate money to Local Authorities and others; or
  • to support wider research into the provision of services to you and your child, or others;
  • to link data from this form to other data sources for the purpose of evaluating the impact of the project on the individuals who take part.

The data sent to Welsh Government will not be used by them:

  • to take any action in relation to you or your child, or your childcare setting; nor
  • to identify you or your child in any reports.

How secure is your personal data? 

Personal data is transferred via Objective Connect, a secure data transfer system. Data is stored within folders on secure networks which have access restricted to Welsh Government officials working on the Childcare Offer.

All data gathered will be reported in an anonymised format when used in statistical or research reports. No reports will contain your contact details nor any information that could be used to identify individuals. Aggregate data will also be placed on the StatsWales data website, available here:

Welsh Government - Statistics and Research

When the Welsh Government commissions an evaluation of the Childcare Offer this work will be carried out by an accredited third party (e.g. a research organisation or a consultancy company). Any such work will only be undertaken under contract. Welsh Government’s standard terms and conditions for such contracts set out strict requirements for the processing and safekeeping of personal data.

How long do we keep your personal data? 

Any personal data transferred to Welsh Government will be deleted three years after the date it was received.

The NHS Wales Informatics Service (NWIS) based in Swansea University also have access to a part of your personal data for a period of three months, until the data linking with Secure Anonymised Information Linkage (SAIL) is complete.

Individual rights 

Under GDPR, you have the following rights in relation to the personal information you provide as part of the Childcare Offer for Wales you have the right:

  • To access a copy of your own data;
  • For us to rectify inaccuracies in that data;
  • To object to or restrict processing (in certain circumstances);
  • For your data to be ‘erased’ (in certain circumstances); and
  • To lodge a complaint with the Information Commissioner’s Office (ICO) who is our independent regulator for data protection.

The contact details for the Information Commissioner’s Office are: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. 

Phone: 01625 545 745 or 0303 123 1113. Website:

Further information

If you have any further questions about how your data will be used by the Welsh Government or wish to exercise your rights using the General Data Protection Regulation, please contact:

Childcare Offer Team
CP2, Crown Buildings
Cathays Park
CF10 3NQ

The Welsh Government’s Data Protection Officer can be contacted at: 

Welsh Government, Cathays Park, Cardiff, CF10 3NQ, 

We explain on our website how the Freedom of Information Act and data protection law interact. More information is available here: 

Explanatory note 

The SAIL Databank is a databank of anonymised data about the population of Wales, which is internationally recognised for the robust secure storage and use of anonymised person-based data for research to improve health, well-being and services. Respondents are able to opt out of having their answers linked. For more information on how to do that or on data linking, please visit:

Annex 1:

Which data does Welsh Government have access to?

Parents of children taking up the childcare offer- Eligibility checking 

Local authorities ask for details of you, as either the parent or carer of such child, or children and the children receiving services under the childcare offer to check your eligibility to receive the offer against eligibility criteria as set by the Welsh Government. This includes;

  • Your working hours and wage
    • This information is also passed to Welsh Government by the Local authority anonymously, which means this data will not include your name or that of your child.

  • The date of birth of the child you are applying to receive the childcare offer for
    • This information is also passed to Welsh Government by the Local authority anonymously, which means this data will not include your name or that of your child.

  • Your address
    • Your postcode is passed to Welsh Government by the Local authority anonymously, which means this data will not include your name or that of your child.

  • Information about benefits you are claiming that may entitle you to the childcare offer
    • This is not passed to the Welsh Government.

Parents / Carers of, and children taking up the childcare offer

Local authorities provide details of you, as either the parent or carer of such child, or children and the children receiving services under the childcare offer from them to Welsh Government, and this includes:

  • Data about your child and you as the parent(s)/carer(s);
    • Gender
    • Date of Birth
    • Postcode
    • Local authority
    • Ethnicity
    • Whether your child has a special educational need (SEN)
    • Your salary information
    • Your average weekly hours worked
    • Whether you accessed any Flying Start services – no information on what services collected

  • Basic details of the services provided to you and your child prior to taking up the childcare offer;
    • Your rating of affordability of childcare prior to taking up the childcare offer 
    • Your monthly average spend on childcare prior to taking up the childcare offer
    • The number of hours of paid childcare you used on average each week prior to taking up the offer
    • The number of hours of unpaid childcare you used on average each week prior to taking up the offer 

  • Basic details of the services provided to you and your child in taking up the childcare offer;
    • The number of hours you have applied for the child under the childcare offer
    • The number of hours your child attends the hours booked under the childcare offer
    • The language provision of the childcare your child is accessing
    • Your preference of language provision for your child to access the offer
    • Your child’s attendance at Foundation Phase Nursery Provision
    • The Care Inspectorate Wales (CIW) register number of the childcare provider(s) you are accessing the childcare offer at 
Annex 2

Childcare providers delivering services under the childcare offer 

Local authorities provide details of you as a provider delivering services under the childcare offer to Welsh Government, and this includes:

  • Your contact details including – name, telephone number, email address and postal address and Care Inspectorate Wales (CIW) registration number
  • The language provision of your setting as self-declared to the local authorities and to Care Inspectorate Wales (CIW)
  • The number of hours that each child receiving the childcare offer in your setting have booked with you and how many hours they have actually attended
  • Any additional costs which parents have incurred through taking up the offer at your setting including; food costs, travel costs, and any additional hours they take up at your setting on top of the childcare offer. 

Privacy Notice for the Early Years Team

How we use your personal information for Contact Centre purposes

The Council provides services for local communities and the people who live in them.  Undertaking this work means that we must collect and use information about the people we provide services to and keep a record of those services.  Because we collect and use personal information about individuals we must make sure that they know what we intend to do with their information and who it may be shared with.

We have summarised in this privacy notice some of the key ways in which we use your personal information in the Early Years Team and why we record calls. This information should be read in conjunction with the Council’s corporate Privacy Notice.

Who we are, what we do

The Early Years is a team responsible for answering incoming telephone calls for The Childcare Offer, Childcare Development Team, Early Entitlement and the Westwood Centre. 

All calls to Early Years Team are recorded with the exception of:

  • Calls where payments are made
  • Calls that leave the Early Years Team, i.e. transferred internally to departments as recording ceases at the point of transfer.

What and whose personal information we hold?

Where customers choose to interact with the Early Years Team their personal data may be shared with the relevant service area/and wider organisations if necessary in order for them to process the customer’s request.

Excluding Payment card details, all dialogue and information provided by the customer to the Westwood Centre (and vice versa) during a telephone call with the Early Years Team, is captured and held in the call recording.  The type of information that recordings will hold will vary by call but typically includes:

  • Contact detail such as name, address, telephone number, property and email addresses
  • Identifying details, including date of birth and national insurance number
  • Financial information, including employment, income, bank account details
  • Family information including ages, dependents, marital status
  • Information about the subject matters health and medical details.

Where does the service get my information?

The source(s) of personal information provided during a call to/from the Early Years Team may include:

  • Information provided directly by the subject matter
  • Information provided by another member of the public (e.g. complaint or concern)
  • Information provided by an elected Councillor on behalf of their constituent
  • Information provided by other Council officers/services that liaise with the Early Years Team in the interests of its customers, or the Council itself
  • Information provided by other organisations (e.g. Emergency Services, Landlords) regarding an individual.

What we will do with your personal information?

It has become common practice to record calls due to the growth of business conducted by telephone.  Recording customer conversations allows the Council to assess customer satisfaction, train and develop staff, review call quality, and have access to a verbal record of what is said in the event of a subsequent complaint.

It also means employees feel more protected knowing that any threatening behaviour can be evidenced and acted upon where necessary.

Information held within a call recording can be used in the following ways:

  • Quality and Training Purposes - Written records only provide partial information.  A call recording provides a more rounded view and allows us to better understand customer experience and assess the processes applied.  This can help us identify any improvement areas and ensure the quality of service provided by Customer Contact Officers, by using the information within the recording to inform training subjects and individual employee development plans
  • Gaining a better understanding of our customers – Many calls are verbally resolved without the need to complete any records.  Listening to sample calls will help us better understand our customer needs, and gain a more informed view of organisations we signpost to.
  • Complaints and Disputes - Some calls are verbally resolved.  Where information is entered onto an electronic system this becomes the established record.  In the event of a complaint or dispute, a call recording (if available), may provide additional information to help us investigate any allegations, to  protect the interests of the subject matter and/or the Council by using the information within the recording to respond to complaints regarding the Contact Centre and/or other Council services.
  • Legal Claims - For use in the defence of legal claims against the Council.
  • Employee Safety and Wellbeing - A recording may become a vital piece of evidence in the event of any threats being made to the Council or an individual.

What is the legal basis for the use of this information?

The recording of calls protects the interest of the subject matter and the Council in meeting:

  • Legal Obligations – using the information to comply with a common law or statutory obligation
  • Public Tasks – to exercise ‘official authority’ and powers that are set out in law; or to perform a specific task in the public interest that is set out in law.

Does the service share my personal information with any other organisation?

Whilst information gathered during a call may be shared with other Council services or external organisations to assist in the resolution of the subject matters enquiry, call recordings are confidential and will only be shared with the following, where reasons for sharing is justified:

  • Other Council services who work with the Contact Centre, with the intention to assist in resolving a dispute or complaint
  • Other organisations involved in the care of the subject matter (i.e. Social Services/Health care professionals etc)

How long will my information be kept?

Call recordings held by the Contact Centre are retained for 24 months.  Once this period of retention has expired, recordings will be deleted and no longer retrievable.

Your information, your rights

The General Data Protection Regulation (GDPR) gives you important rights, including the right to access the personal information the services hold about you.

For further information on your information rights and how to exercise them. visit our Data Protection page.

Contact Us

If you have any concerns or would like to know more about how the Early Years Team is using your personal information please contact us in one of the following ways:

By email:
By telephone:  01352 703930
In writing: Early Years Project Support Officer, Tabernacle Street, Buckley, Flintshire CH7 2JT

I understand that Wrexham County Borough Council may ask me to supply further information in order to make me a Childcare Offer.

I understand that if I participate in the government-funded childcare offer I may be contacted by researchers appointed by the Welsh Government and information may be used as detailed above.