Housing Support Grant - Your Service, Your Say
Your Voice Matters
These surveys are for people who have used homelessness or housing support services across the region, including:
- Floating Support
- Prevention Services
- Supported Accommodation
- Temporary Accommodation
We want to better understand people’s experiences so we can improve services, plan support better, and understand what help is needed in the future.
You do not need to give your name or any personal details.
Your feedback will only be used by Flintshire County Council to help improve services and for planning and reporting purposes. Any information used in reports will be anonymous.
Taking part is completely voluntary, and your answers will not affect any support you receive.
For more information about how your information is handled, please see the council privacy notice: Flintshire County Council Privacy Notice
In the questionnaire, you will see the phrases ‘temporary accommodation’, ‘emergency accommodation’, ‘house in multiple occupation (HMO)’, 'short-term supported accommodation', ‘early prevention’ and 'floating support'.
Please read the definitions below before answering the questionnaire.
Temporary Accommodation is housing provided to individuals or households who are homeless or at risk of homelessness, while a more permanent solution is being arranged. For this questionnaire ‘temporary accommodation’ refers to long-term leased units ordinarily of a self-contained nature which are usually fully furnished.
Emergency Accommodation is another form of housing provided to individuals or households who are homeless or at risk of homelessness, while a more permanent solution is being arranged. These are ordinarily non-self-contained accommodation where an individual or household may share some facilities such as kitchen and/or washing/toilet facilities. Usually establishments such as B&B, Hotel, House in multiple occupation (HMO) etc.
House in multiple occupation (HMO) - a property is considered an HMO if it meets any of the following: It is occupied by three or more people who are not from the same household and/or these occupants share basic amenities, such as a kitchen, bathroom, or toilet. The property may be a house or flat.
Short-term Supported Accommodation - supported housing is where people live in designated properties as a contract-holder but also get some support to live there. Supported housing can be living in a flat by yourself, living in a shared house, or living in a network of flats such as a hostel or refuge where everyone gets support. The accommodation is not permanent. It provides short-term housing while individuals or families are supported to find and move into long-term settled housing.
Early prevention in housing support means taking action at the earliest stage to prevent housing problems from escalating into homelessness or crisis. It focuses on early identification of risks, offering timely advice, and providing practical help so that people can stay securely housed.
Floating support is a form of flexible housing-related support for persons over the age of 16 to access, maintain and manage their own accommodation. It can be delivered across all housing tenures and therefore can be received if you live in accommodation owned by the Council or Housing Association, or if you rent from a private landlord or if you are a homeowner and require support to live as independently as possible in any of these types of properties. It can also be delivered whilst an individual or household has been placed in temporary or emergency accommodation and is homeless or at risk of homelessness, to support while a more permanent solution is being explored.
Below you will find five links to five different surveys.
To have your say please click the survey link that best matches your current situation.