Home > Resident > Emergency Planning > Coronavirus (Covid-19): council services update

Coronavirus (Covid-19): council services update

Coronavirus (Covid-19) Update Time 17:40 Date 04/06/20: temporary closure and restrictions on selected council services and facilities

The response to the national situation is being led by the UK Government and the devolved national Governments. Local authorities follow their lead and make regional and local decisions accordingly.

The UK and Welsh Governments have introduced strict new measures for essential travel, social distancing and public behaviour. Council services and facilities which would only encourage the public to make non-essential journeys are now closed until further notice.

The Council will comply instantly with all such national directions. More directions might follow. Not to do so would contravene Government guidance.

Any services or facilities affected by such announcements will be closed or withdrawn immediately. All essential Council services are running as normal at this stage, however, the situation does develop quickly. We will make decisions on prioritising our resources for the most critical services as necessary.  

The following Council services and facilities are currently closed or are operating on a restricted basis. This information will be updated on a regular basis so please visit this site frequently. 


Household Recycling Centres - Reopening Information

We are pleased to announce that all five Household Recycling Centres (HRCs) across Flintshire will reopen to the public on Tuesday 26 May.   Opening hours for the first two weeks will be from 9.00 a.m. until 8.00 pm.   

We are working hard to keep Flintshire as clean and safe as possible during the ‘lockdown’ period.  We have been collecting recycling, food and rubbish but do recognise that many residents’ will have some excess recycling and waste to dispose of. 

The Household Recycling Centres will be open for residents to dispose of household recycling and waste.  

Before visiting a site we would ask you to please think carefully about your trip and whether you need to make it. 

The demand at our centres will be high in the first week of opening.  For the safety of the public and our employees special measures to control the centres have been introduced.  Click here for more information. 


Household Recycling Centres – Reopening Information

We are pleased to announce that all five Household Recycling Centres in Flintshire will reopen on Tuesday, 26 May 2020. The centres will operate between 09.00hrs and 20.00hrs daily. 

We have been keen to reopen our centres as they are so important to our public. All centres across Wales were closed in March because public travel to the centres - for recycling and waste disposal - was classed as non-essential travel under the emergency Government regulations.  

We have been working closely with Welsh Government on plans to re-open our sites, alongside all other councils in Wales, with a reopening target date for the end of May. Welsh Government have this week passed regulations to re-allow public transport to centres. This means that we can now ‘press go’ on our plans to re-open.   

Most councils will be reopening their centres around the same time. Some may be reopening earlier. We are not in a position to bring forward our target date as we have deployed the operational teams who work at the centres to help with the interim household garden collection service which is running this week and next week.

Reopening the centres on a bank holiday weekend could lead to long queues to the frustration of customers and operators alike. By reopening on a Tuesday demand is more likely to be spread across the week - avoiding long queues which could spill onto the highway and lead to traffic congestion and the risk of traffic collisions.

Demand will be high in the first week and we call for everyone’s cooperation in avoiding making a trip in the first few days if they can. The safety of the public and our workforce must be protected, and the following safety controls will be in place at the centres:

• full compliance with all health and safety regulations and government guidance

• the availability of appropriate sanitation stations for site users and operatives

• social distancing measures for customers and operatives with no assistance able to be given to customers to remove and carry materials from their vehicles

• traffic management and control systems with limited numbers of vehicles allowed in at a time

Please be patient with these new controls, and work with us to keep everyone safe. We anticipate that demand for the service will be significant over the first few days of operation and the centres will need to be carefully managed to ensure the safety of our residents and employees.  

To help reduce the early demand at the centres we have resumed garden waste collections - for a two week period only from Monday 11 May to Saturday 23 May - for residents who subscribed to the service for either 2019 or 2020. More information about this one off collection can be found on the Garden Waste Collection  page.

We plan to return to a more regular green waste collection service as soon as possible.

More information on accessing the centres will come out next week. (w/b 18 May 2020).  



Emergency COVID-19 - Council update
During this emergency situation - as the Council works with its key partner organisations to support all communities across the County - Councillor Ian Roberts, Leader of the Council and Colin Everett, Chief Executive would like to thank the residents of Flintshire for their continued support and patience at this time. Go to:https://www.flintshire.gov.uk/en/Resident/Council-Apps/NewsPortlet.aspx?id=3759


Childcare Provision in Flintshire 

Preparing for an increase in school operations

We welcome the Education Minister’s announcement that schools can begin to prepare for an increase in operations from 29 June until 24 July 24 to enable pupils to check in, catch up, and prepare for September.

During this period of school closure, we have successfully delivered a safe model of emergency childcare by working in partnership with our schools and other council services. Schools have also worked very creatively to maintain pupil engagement in learning though a variety of means. It is clear that they will have to operate in a very different way for the foreseeable future, providing a combination of face to face and remote learning – a blended learning approach.

Leader of the Council and Cabinet Member for Education and Youth, Councillor Ian Roberts, said:

“It is important that we give the opportunity to both parents and pupils to allow young people to return before the beginning of the summer holidays.  This time will allow them to rekindle friendships, review how their learning has been going with their teachers and be supported in readiness for the autumn term, particularly if they are at key points of transition.  However, the Minister has clearly indicated that it is for parents to decide if their children should return and the usual attendance requirements will not be in place during this time.

“Staff, pupils, parents and carers will be given as much notice as possible about the individual arrangements in their schools so they have time to prepare for a smooth and safe return.”

Flintshire’s Chief Officer for Education and Youth, Claire Homard, said:

“We have started already to work very closely with head teachers to plan how schools will operate from 29 June and we will update you as soon as we have finalised those plans.

“We appreciate that at this point there may be many questions that pupils and families will have but please be assured that the Council and its schools will seek to address these in the new few weeks and will communicate with you regularly.”

We would like to reassure our school workforce, our pupils and their families that everyone’s safety and wellbeing will be at the core of our planning and preparations. We have well established routines of social distancing and hygiene in all our hub settings which can be transferred into every school. We have detailed guidance, suitable risk assessments and appropriate resources to support our schools in their planning and preparations for reopening and at all times be working within the Welsh Government’s ‘Stay Safe, Stay Learning’ policy framework.

Childcare provision which has been in place since Monday, 30 March, will continue for childcare for key workers and vulnerable learners.  

The Council will continue to operate the “hub” system of strategically located primary, secondary and special school hubs, close to major traffic routes in both urban and rural areas. 

There are 12 area hubs made up of 22 school sites. School buildings have been chosen due to their location, their size and their classroom layout, and also to ensure a spread of provision across the County within easy reach.

For information on these hubs, please go to our School Closures page.

School transport and free school meals will continue to operate as they have done during the week commencing 30 March.  This will continue until further notice and includes Bank Holidays.  See below for more information on free school meals.

However, we do ask, where possible, that parents arrange home to school transport of their own child/children to and from the Hub they will be attending. However, where this is not possible, transport can be provided.

Free school meals moving to direct payments

Please note that all parents of children who receive a free school meal will have received or will be receiving a letter from Flintshire County Council which will explain that we shall be moving to direct payments instead of a lunch delivery.  The Council would like to reassure parents that it is a genuine letter and parents should act on the advice contained within the letter.

Summer Play Schemes

The Council has taken the difficult but necessary decision to cancel all play schemes in the County planned for the summer holidays in 2020. The decision has been made under Welsh Government guidance. 

Children’s Play Areas and Country Parks 

Flintshire, along with many other Councils across Wales, has taken the decision – in the interests of public health –to close all play areas and country parks in Flintshire for which it is responsible - with signage erected – from Monday 23 March until further notice.

Education Services 

Schools in Wales, England and Scotland will close on Friday 20 March until further notice - except for vulnerable children and those with a parent identified as a key worker. 

Flintshire Record Office is closed to visitors.  For further details go to: https://www.flintshire.gov.uk/en/LeisureAndTourism/Records-and-Archives/Flintshire-Record-Office.aspx

The Schools Music Service has been withdrawn until further notice.

Safeguarding our children and vulnerable residents

We all need to be looking after each other at this difficult time more than ever. It is especially important that we look after children and vulnerable adults who are currently not able to access their usual avenues of support. 

Flintshire County Council is responsible for co-ordinating child and adult protection services in the county. We are continuing to work closely with schools, North Wales Police, health agencies, doctors, health visitors, advocacy and other agencies to ensure children, families and individuals get the support they need.  

If you have concerns or suspicions about a child in Flintshire being harmed, a family needing support or an adult who is at risk, please phone: 

01352 701000 to report concerns about children; 

03000 858858 to report concerns about adults; or 

outside of regular office hours, please phone the Duty Social Worker on: 0345 0533116.

We will discuss your concerns with you and ask you for as much detail as possible. We will investigate your concerns and if necessary make a plan to protect the child or the adult.

Child Protection referrals or queries can be emailed to ChildProtectionReferral@flintshire.gov.uk

Adult Protection referrals or queries can be emailed to SSDuty@flintshire.gov.uk.

Please be aware that the inboxes are monitored weekdays, during office hours only.

We want to reassure you that we are all working hard to ensure our core child and adult protection processes are continuing and we are relying on professionals and public to report any concerns they may have about children, families and adults at risk. 

You can find more resources, information and advice on the Regional Safeguarding Board website: northwalessafeguardingboard.wales.

Flintshire Youth Justice Service & Flintshire Sorted

Due to the on-going situation, the Youth Justice Service and Flintshire Sorted Office is currently closed.

However, Youth Justice and Sorted officers continue to work from other locations. If you have any appointments or meetings arranged, you will be contacted directly by a member of the Youth Justice Service or Flintshire Sorted to discuss how this will take place. Until you hear from a member of the Team please assume it will continue as planned.

Whilst the office remains closed, we will be continuing our work and a Duty Officer will be monitoring our answerphone regularly throughout our normal working hours between 9am and 5pm Monday – Thursday and 9am-4.30pm on Fridays (except Bank Holidays). If you need to speak to someone please call 01352 701125 and leave your name and contact details along with a short message someone will get back to you. 

If however, your matter is urgent or relates to a safeguarding or child protection concern you can also contact Flintshire Social Services for Children on 01352 701000 between normal office hours. Outside of office hours you can contact the Emergency Duty Team on 0845 053 3116.

If your concern relates to a police matter please contact 101 for non-urgent enquiries or if the matter is urgent please contact 999. 

Professionals can still submit referrals to the YJS and Flintshire Sorted through the normal email mail box. 

Flintshire Connects

All Flintshire Connects Centres will be closed from the end of Friday 20th March until further notice.

Council Public Buildings and Offices

There will be no access to council public buildings and offices other than for employees and authorised visitors until further notice.

Help locating local services

Flintshire County Council has developed an online map to assist residents locate services available in their local area.

The map has six service categories which are:

  • pharmacies;
  • food banks;
  • milk deliveries;
  • food (deliveries, pickups and takeaways);
  • support (mental health support, telephone befriending, etc) and
  • shopping (collecting shopping, prescriptions etc).

To access the map, click here. It is recommended to use Google Chrome.

An online user guide can be accessed here

Streetscene Services 

All Pay and Display car parking charges across the County will be suspended from 25th March. This decision has been made both to reduce personal contact and the risk of surface transition of the COVID-19/coronavirus from pay and display machines, and to assist key workers and essential shopping at this challenging time. For further information go to https://www.flintshire.gov.uk/en/Resident/Streetscene/COVID-19-%e2%80%93-Important-Changes-to-Highways-Transport-Services.aspx

Gamfa Wen Car Park car park in Talacre is now closed. This car park provides additional parking capacity to accommodate tourists and seasonal visitors and is not required for the foreseeable future. The Council have also been informed by the landowner that the beach car park will also be closed. Beach Cleaning during this time, beach cleansing will also be suspended and resources re-deployed to assist with delivering priority services across the County. 

Garden Waste Collections

The Garden Waste Collection Service was suspended on 23 March until further notice. For further details go to https://www.flintshire.gov.uk/en/Resident/Bins-Recycling-and-Waste/COVID-19-Important-Changes-to-Waste-Services.aspx

However, Garden Waste Collections will resume from Monday 8 June. More details here.


Bulky Waste

The Bulky waste collection service will be suspended from Monday, 23 March until further notice. For further details go to:https://www.flintshire.gov.uk/en/Resident/Bins-Recycling-and-Waste/COVID-19-Important-Changes-to-Waste-Services.aspx

All public conveniences managed by Flintshire County Council are closed.

The warmer spring weather, more daylight hours and a change in government advice means that limited resources can now be made available from Thursday, 16 April for some grass cutting and grounds maintenance operations to resume. For futher detail go to:  https://www.flintshire.gov.uk/en/Resident/Streetscene/COVID-19-%e2%80%93-Important-Changes-to-Highways-Transport-Services.aspx

Street Cleansing operations will be reduced in the rural areas from Monday, 23 March 2020 

Housing Services

The Housing Repairs team are working as normal, however all non-urgent visits have been suspended until further notice and the team will only be undertaking emergency repair work.   

Flintshire Registration Service 

The UK and Welsh Governments announced on 23 March, 2020 strict new measures for essential travel, social distancing and public behaviour including restrictions on the celebration of marriages and civil partnerships. The Registration Service has therefore suspended all services with the exception of death and still-birth registrations until further notice. For further information go to :https://www.flintshire.gov.uk/en/Resident/Registration-Service/Covid-19-Flintshire-Registration-Service.aspx

Youth Service

All Flintshire County Council run Youth Clubs will close until further notice.

Planning, Environment and Economy  

The drop-in service for planning advice has been withdrawn until further notice.  

All Job Clubs are closed until further notice.

Theatr Clwyd 

Theatr Clwyd has closed for all events, performances, screenings and outreach projects.

For further details https://www.theatrclwyd.com.  

Leisure Centres and Libraries

Aura Wales has decided to close its leisure centres and libraries until further noticein the interests of the safety of staff and customers.For further information go to www.aura.wales 

Older People Services: 

Croes Atti Day Centre, Flint: closed until further notice 

Men Sheds, Day Centre, Saltney: closed until further notice 

Short term care and respite services for Older People are suspended until further notice 

Learning Disability Services Rowley’s Pantry, Freshfields and Creftiau Cariad cafes: closed until further notice  

Hwb Cyfle Day Centre remains open with restrictions to outside visits and use of sensory facilities. 

Short Term Care and Respite Services for Learning Disabilities have been reduced.  

Mental Health and Wellbeing Services 

The following Mental Health and Wellbeing Services are closed until further notice:

Community Groups, Drop in’s, Social Links, Growing Places, Wellbeing Activities, Like-Minded Brochure, Double-Click 

The Memory Cafés listed below are closed until further notice:

Mix & Mingle,

Mold Horse & Jockey, Buckley 

Bistre Church Hall, Buckley 

Monday Mix,

Flint Clocktower, Mostyn 

Sealand and Queensferry 


Connah’s Quay 



Pen-y-ffordd (Broughton) 

Dementia Inclusive Café – Mancot Coffee Morning 

Dementia Inclusive Café – Leeswood 

Dementia Inclusive Café – Hope 

Children’s Services 

The following services have been withdrawn until further notice: Flying Start Group Work Family Information Service - Outreach Parenting Programme Foster Care Groups Young Peoples' Groups 


The Car Boot Sale in Mold is cancelled until further notice.

Latest information on Novel Coronavirus (COVID-19):

View the latest information on Novel Coronavirus (COVID-19) on the Public Health Wales website

Coronavirus (Covid-19) what you need to do: https://www.gov.uk/coronavirus

GovDelivery Email Bulletin Service

In this challenging and fast-developing situation we encourage you to subscribe to our email bulletin service, GovDelivery - and also encourage others to sign up – particularly for “Your Council News” and “Twitter Updates”.  This will help you keep up-to-date - visit subscriber preferences.

News and information can also be found in our News Archive section of the website: https://www.flintshire.gov.uk/en/Resident/Council-Apps/News-Archive.aspx.