Transforming the way we do things!
Here at Flintshire we have a strong record of transforming the way we do things - not only to save money during times of unprecedented financial uncertainty, but also, and most importantly, to deliver efficient and effective services for the people of Flintshire.
For almost two decades Flintshire, along with every other Council in the UK, has been facing significant financial challenges as a result of reduced funding from UK and Welsh Governments.
During this time Flintshire has cut back on its spending by a massive £125m, transforming the way it does things to help protect valued local services. However, demand for services such as social care and housing continues to grow and there are no indications that our financial challenges will get better any time soon.
To perform well in this environment, we need to keep being inventive, creative and ambitious, and where possible avoid more traditional methods of budget management such as withdrawing services. We must also look to new and emerging technologies and go further to transform and protect those services valued by the people of Flintshire.
Our Transformation Programme aims to do just that.
As well as keeping you up to date on our aims and ambitions for the future, this Transformation Hub will feature some our past achievements, and when the time is right, will highlight opportunities for people to get involved and help shape what services will look like in the future.
Our Ambitions
Assistive Technology
Early intervention providing support for people living in their own homes – extending independence and delaying the need for more intensive support.
Chatbots- Artificial Intelligence (AI)
Introduce AI to respond to routine enquiries on the web and in our contact centres - speeding up responses and freeing up support to deal with more complex matters.
Automation of Routine Tasks - Artificial Intelligence (AI)
Introduce AI to undertake routine administrative tasks such as minute and report writing, freeing up employee time to get on with the day job.
Contract Negotiations
Transform our contract negotiation processes to achieve the right contract, at the right price, at the right time with the right returns for everyone.
Purchasing
Transform the way we purchases goods and services through improved and enhanced digital systems and processes.
Commercial Premises
Review rent and letting processes for commercial premises owned by the Council to deliver the best return on investment – both for the Council and its tenants.
Digital Payroll and Processes
Modernise payroll services through digital innovation, improving accessibility, reducing paperwork and delivering more efficient, sustainable services.
Housing and Homelessness
Transform housing support and homelessness services to deliver earlier intervention, stronger prevention, better outcomes and sustainable housing solutions, helping more people achieve safety, stability and independence.
Building on success
Hwb Cyfle
Supporting learning disabled people to live with more independence and choice.
Double Click
Unique not-for-profit social firm blending commercial graphic design agency with creative vocational and employability training to members of the local community who are in mental health recovery.
New ways of doing things!
New ways of delivering services through businesses wholly owned by the Council.