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Progress for Providers

A key principle of social care legislation in Wales is that people should be supported to improve their well-being. Knowing what matters to individuals and what great support looks like to them is crucial in achieving this. For social care providers this means a way of working where the focus of support is on quality of life rather than on tasks.

To help our providers in Flintshire work in this way we developed Progress for Providers.  This is an accreditation programme that sets out clear expectations about the delivery of individualised care and support, and recognises the crucial values needed by care workers to support people well.  The programme began in residential services in 2015 and, due to its success, has been expanded to include domiciliary and extra care services. We now plan to work with providers to implement the programme within learning disability services.

Progress for Providers uses person-centred tools and practices to help staff teams change the way they support people and engage with families. These tools, including one-page profiles, learning logs and decision-making agreements, enable people receiving care and support to have more of what matters to them in their lives. For providers, using them is not about doing more, but is about doing things differently.

In residential services Progress for Providers has three levels of accreditation, bronze, silver and gold, and in domiciliary services there are two levels, silver and gold. Within each level, there are a number of standards for providers to achieve. After scoring themselves, managers have a baseline measurement of where they are, and can prioritise the standards they want to increase their scores on. Progress is monitored by regular visits from Flintshire Contract Officers.

Achieving Progress for Providers accreditation helps managers demonstrate publically that they are making continued progress in delivering person-centred care and support. The Flintshire providers who have achieved an accreditation are listed here, and we will continue to update this list as the programme continues. 


  • Clock House  
  • Options (Adults)
  • Station House 
  • Sycamore Lodge
  • The Glynne
  • Ty Cerrig


  • Bryn Edwin 
  • Cartref Ni
  • Castell Ventures
  • Croes Atti
  • Deeside Home Care 
  • JNJ Health 
  • Llys Eleanor
  • Llys Jasmine
  • Llys Raddington 
  • Phoenix House
  • The Oaks


  • Deeside Community Services
  • Haulfryn 
  • Llys Gwernffrwd 
  • Marleyfield House 
  • Mold Community Services 
  • Plas Yr Ywen
  • Wellfield
  • Wepre Villa Nursing Home 

In September 2018, we were delighted when the programme won a prestigious Social Care Wales Accolade and was a finalist at the Association for Public Service Excellence (APSE) awards. The Social Care Wales Accolades recognize excellence within social care in Wales, and the award won was specifically for excellent outcomes for people of all ages by investing in the training and development of staff.

Click here to watch a video and find out more about Progress for Providers.

If you have any general questions or feedback to give please contact Flintshire Social Services on 01352 702672 or email: Contract.&