Information for Personal Assistant's

• Example PA Profile
• Direct Payments Information Handbook 
• Personal Assistant Handbook 
• Skills for Care
• Skills for Care - Being a Personal Assistant Handbook 
• The Personal Assistant's Online Guidebook – A guide for people employed to support citizens in receipt of Direct Payments
• ACAS - Workplace advice for employees and employers

Support available for Personal Assistants

Care First - Flintshire County Council Employee Assistance Programme

Canopi - Support for Social Care Staff in Wales

Care First Employee Assistance Programme

Personal Assistants, employed by Flintshire Direct Payment Employers, are entitled to access Flintshire County Council’s Employee Assistance Programme through Care first. 

Care first will provide emotional and practical support for issues at home or in work. The services are available online, and via a Freephone number 24 hours a day, 365 days of the year.

carefirst-lifestyle.co.uk

Services available include

• Information Services

Care Information Specialists are Citizen Advice trained and qualified to answer general and regional specific queries.Financial, Tenancy, Consumer, Benefits, Employment and Health are just a selection of the areas Care first can provide support for through the information service.

• Counselling 

Care first counsellors are available to provide support for anything you wish to discuss; regardless of the cause of the issues. Bereavement, Relationship Breakdown and Bullying are examples, but so are; Changes at Work, Pressure, Stress, Work Load and Illness.

• Online Health and Wellbeing

A vast resource of regularly updated articles and information designed to help you manage a healthy lifestyle. Including Care first Zest, a tool which provides free interactive health and personal fitness support.

Please contact the Direct Payment Support Team for the dedicated free phone number or log in details to access the service online.

Email dp.support@flintshire.gov.uk

Tel 01352 701100

Canopi

Canopi is a free, confidential service providing access to mental health and wellbeing support to social care and NHS staff in Wales

We understand the pressure that comes with working in health and social care and we want you to know that we're here to help.

We aim to provide support to those with symptoms and conditions such as:

• feeling overwhelmed and distressed
• anxiety and depression
• post-traumatic stress disorder (PTSD)​

Through Canopi you can access:

• Self-help
• Guided self-help
• Peer support
• Virtual face-to-face consultations
• Alcohol Support Service

For more information visit: canopi.nhs.wales

Flyers

• We're here to help 
• Feeling overwhelmed?