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North Wales Contact Tracing Service

 

North Wales Contact Tracing Service (TTP) logo

Join the virtual frontline as part of the North Wales Contact Tracing Service

Flintshire County Council, as the lead employer for the new North Wales Contact Tracing Service, is currently recruiting for tracing teams to be aligned to each of the six North Wales councils. 

About Test Trace Protect

Contact tracing is a tried and tested method of controlling the spread of infectious diseases. 

As lockdown restrictions are gradually relaxed Welsh Government has introduced Test, Trace, Protect.  Implemented by Public Health Wales in partnership with Health Boards and local Councils across Wales, its aim is to limit the spread of infection, trace the virus and protect our communities. 

It works by:

  • testing people who have symptoms, while they, and their households, self-isolate;
  • tracing people who have been in close contact with someone who has tested positive, and asking them to self-isolate;
  • protecting the community by reducing the onward spread of COVID-19, especially to the most vulnerable;
  • allowing people (and their households) who test negative and whose symptoms are not due to coronavirus to return to their usual routines. 

For more information about Test, Trace, Protect go to https://gov.wales/contact-tracing-your-questions.

What is the North Wales Contact Tracing Service?

All North Wales councils are working with Public Health Wales and Betsi Cadwaladr University Health Board to deliver a contact tracing service across North Wales.

Employed by Flintshire County Council, contact tracing teams will be aligned to each of the six North Wales councils.  Whilst teams will generally contact cases local to the area of the Council they are aligned to, they will also provide cover across the whole of the North Wales region as and when required, such as in the event of a surge or outbreak of COVID-19.

Contact Tracing Teams

We are looking to recruit a range of people to undertake the roles of:

  • Business Support Supervisors - £34,788 - £37,849
  • Contact Tracers - £22,911 - £25,295
  • Contact Advisors - £18,795 - £19,953

As a member of the contact tracing team you will be:

  • undertaking the initial interview of COVID-19 positive cases and/or contacts by phone;
  • identifying and following up with contacts and providing public health advice (where appropriate);
  • ensuring the timely and accurate recording of information from those interviews using systems provided.

 We would like to hear from you if you are:

  • enthusiastic, positive and have an approachable manner;
  • passionate about exceeding customers’ expectations and delivering an outstanding customer experience;
  • a great communicator, both written and verbal;
  • able to multi-task, prioritise, and manage time effectively;
  • proficient in the use of Microsoft products, electronic systems and databases;
  • able to work from home and can commit to working a minimum of 12 hours a week over seven days, for a minimum period of 12 weeks.

In return we can offer you a flexible working pattern that best suits your individual needs, including:

  • evenings and weekends;
  • a  choice of either a fixed term contract to 31 March 2021, or flexible ad-hoc shifts; 
  • appropriate equipment, training, on-boarding and induction materials.

As part of our commitment to developing a bilingual workforce, applications are welcomed from candidates who can demonstrate their ability to work in both English and Welsh as well as those with additional language skills.   Welsh language skills are essential for those working with colleagues in Anglesey and Gwynedd.

If you would like to join the virtual frontline and play your part in defeating the pandemic apply now!

To view the job descriptions, person specifications and terms and conditions, click here