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Digital Strategy update

Published: 18/02/2019

Flintshire County Council Cabinet members will be asked to approve the design principles and programme for the delivery of Flintshire’s Digital Strategy when they meet on Tuesday, 19 February.

The overall aim of the digital strategy is, as far as possible, to enable residents to access services for themselves at a time of their choosing on line.  Although the programme will take time to deliver in due course residents should be able to access information, report matters such as potholes or housing repairs, book appointments and pay their rent or for services on line.

Flintshire County Council’s Cabinet Member for Corporate Management and Assets, Councillor Billy Mullin, said:

“As we move increasingly to online services, residents will benefit from being able to access services at a time to suit them.  The Flintshire “My Account” already offers residents key pieces of information such as when their bins are collected and will grow over time as more and more services become available digitally.”

The next phases of the Digital Strategy include:

  • the launch of the Flintshire ‘My Account’ which will provide customers with the ability to raise and monitor requests, view information on their councillor, view planning applications and access information on bin collections;
  • the addition of a portal for housing tenants in March, which will allow them to view tenancy details, view their rent account and make payments, view repairs and key information, such as gas servicing due dates;
  • the launch of an end-to-end pothole processing system, which will push reported incidents directly to inspectors on their mobile devices; enabling the end-to-end completion of jobs directly from the point it is reported.