Universal Credit Full Service
The UK Government has been implementing its programme of welfare reforms over
the last five years.
Flintshire County Council has been working with partners to attempt to mitigate
the full impacts of these reforms for its most vulnerable residents.
On Tuesday, 18 July, Flintshire County Council’s Cabinet will be asked to note
and continue to support the ongoing work to manage the impacts that Universal
Credit Full Service has and will have upon Flintshire’s most vulnerable
Universal Credit has been operating in Flintshire since April 2014. In April,
the UK Government rolled out Universal Credit Full Service (UCFS). This change
was introduced in three job centres in Flintshire initially – Shotton, Mold and
Since April, 362 customers are receiving UCFS. The report outlines how the
Council is trying to help these customers and others who will be affected by
this significant change and challenge.
The Leader of Flintshire County Council, Councillor Aaron Shotton, said:
“We have seen an increase in people looking for help from the Council since the
introduction of UCFS. The Council’s Flintshire Connects centres have been
supporting our residents and offering them advice and assistance on how to
manage their claims online. We are directly supporting those most at risk of
losing income, those having problems in paying their rent and those with an
increased risk of homelessness, to mitigate the impact of these welfare reforms
on our most vulnerable residents.”
Flintshire County Council’s Cabinet Member for Housing, Councillor Bernie
“We are also monitoring how the impact of UCFS has contributed and will
continue to contribute to an increase in the level of rent arrears.
“Flintshire County Council is committed to providing resources to assist our
customers to minimise the impacts of UCFS.”