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My Account

You can instantly connect with Flintshire County Council by creating a My Account.

My Account will allow you to access a personalised area on our website, which you can customise to display information that meets your individual preference and interests.  You can track the progress of any online requests you have made to the Council, access waste and recycling information, view who your local councillor is and much more.

  • My Account is available 24 hours a day, 7 days a week
  • Your details are saved, there is no need to enter them again – saving you time
  • Online is the cheapest way to access our services
  • Your information is safe and secure

Create a My Account

Log in to My Account

Help and advice
If you need advice about creating or accessing your My Account the following information can help: 

How do I create a My Account?

To create a My Account [sign up] or visit a Flintshire Connects Centre for help
• you must have a valid email address
• you will be prompted to create a secure password
• you must agree to our Terms and Conditions

Can you only have an account if you live in Flintshire?

No, you don't have to live within Flintshire to have a My Account.  

I've forgotten my username or password.

To login you will need to correctly enter your username and password.  Don't try to login with a password you can't remember as too many incorrect attempts will lock your account. 

Your user name is your email address.  If you have forgotten your password then simply click the “Forgot your password?” link at the bottom of the login page.

My email address is not accepted.

The email address you have used may not be valid.

If you've contacted us in the past (whether by phone, email or online) and provided your email address it may already be stored in our system.   Please contact us for further assistance. 

How can I change my account details or password?

Once you login you will be taken to your My Account and you can update your details or change your password.  

I need help with My Account.

If you need any help with My Account why not contact us

How do you use my information?

Your information may be shared with other council services and partner organisations to ensure our records are up-to-date and accurate and also to help us to identify services or benefits you may be entitled to or which may be of interest to you.  We may also need to share your information for the prevention and detection of fraud and/or other crimes or as the law requires.  For further information about how we use your information please refer to our Privacy Notice

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