Alert Section

Community trigger

What is the Community Trigger?

The Community Trigger is a process which allows members of the community to ask Flintshire’s County Council to review their responses to complaints of anti-social behaviour. 

The Community Trigger will go live from October 20, 2014 and can be used if you (as an individual) have complained to Flintshire County Council, North Wales Police or a Registered Social Landlord about 3 incidents of anti-social behaviour in a six-month period.  Each report needs to have been made within 1 month of the incident occurring.  The trigger should be used if you believe your complaint has not been appropriately addressed or no action has been taken. The trigger cannot be used to report general acts of crime, including hate crime or anti-social behaviour.

What happens next?

On receipt of a Community Trigger referral, a number of people will come together from relevant council departments and partner organisations such as North Wales Police that will look collectively at the issues you have reported.  They will also look at any actions that have been undertaken to determine if that action was adequate based on reasonable expectations and timescales. The review panel may make recommendations for further action to be taken in order to try to resolve the problem.

A response will be sent to you by Flintshire County Council’s Community Safety team, explaining the action taken and suggestions on how to resolve the anti-social behaviour.

How do I make an Application?

To use the Community Trigger you can complete the request form, email, write a letter or call us.

If you decide to request a community trigger you will need to give the following details:

  • Dates of each time you’ve complained;
  • Details of where you complained (name, organisation and/or reference number)
  • Information about the anti-social behaviour

How to contact Flintshire County Council

Print and return to us the form found here: ASB Case Review Request Form (PDF 100KB new window)

Or alternatively, write to:

Community Trigger,
Community Safety Office,
County Hall,

Email: with the title ‘Community Trigger’

Telephone: 01352 702590