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COVID 19 - Important Changes to Waste Services

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On Monday, 23rd March 2020, the UK Government introduced strict new measures to tackle the spread of Coronavirus, including a ban on public gatherings of more than two people. Following the Prime Minister’s announcement instructing people not to leave their homes unnecessarily, a number of services have changed in order to help us protect as many people in our communities as possible.

The Council will comply instantly with all such national directions. Not to do so would contravene Government guidance. Any services or facilities affected by such announcements will be closed or withdrawn immediately. 

All essential Council services are running as normal; however, the situation can change quickly. Our priority is to maintain essential services throughout the difficult weeks and months ahead and allocate resources accordingly and to do everything we can to support the health and well-being of all our staff and residents. 

We are aware that these changes to services are of concern to everybody but we would urge people to be patient during this challenging time as we work to prioritise essential Council services. 
 
All black bin, food waste and recycling collections are currently operating as normal. Please put out your bins, bags and containers for collection for 7am on your collection day as there may be changes to your collection time.

Please look out for your neighbour’s bins and check they are able to put their bins out. 

Our crews provide an essential service collecting waste and recycling to ensure that public health is maintained.  Please help them by staying a safe distance away.

Disposal of Waste
To help avoid contamination and to protect our staff, residents can help by making sure that all black bin waste is bagged and all food waste is sealed inside the compostable bags and properly store the bags inside the appropriate bin.

Residents are advised to follow the published advice on handling waste if your household is displaying symptoms of Coronavirus.

If you are experiencing the main symptoms - a new, continuous cough and/or a high temperature - please be very careful when disposing of your personal waste (including used tissues and disposable cleaning cloths/wipes) at home. 

Please do NOT put any tissues, disposable cloths, and masks (if worn) in the recycling.  

All waste that has been in contact with any self-isolated individual should be double-bagged and tied to prevent the spread of the coronavirus.

The government advice for disposal of this waste is as follows: 
• Personal waste such as used tissues, disposable cleaning cloths and masks should be placed securely within disposable rubbish bags. 
• These bags should be double-bagged i.e. placed into another second bag, tied securely and kept separate from other waste. 
• Children, pets and pests should not be able to access this place. Waste should not be left unsupervised on the pavement awaiting collection.
• This should be put aside for at least 72 hours before being put in your usual external household waste (black) bin.
If your household is self-isolating because someone has viral symptoms, please do not put your recycling out for collection for 14 days. After 14 days, you can put out your recycling as usual.

Please ensure that recycling items such as glass, cans and plastics are washed thoroughly and dry before they’re put out for collection. This will provide reassurance to our crews when it comes to separating and emptying the boxes.

If possible, please clean the handles of the bins / containers before placing them out for collection.
Don’t forget to wash your hands before you put out your bin and recycling containers, and again as soon as you bring them back in.

Please do NOT interact with the crews under ANY circumstances.

Please make sure that you act responsibly in following the advice for the safety of our workforce and for your household. Flintshire County Council is ensuring that waste collections remain in place during the current situation.  We will support all residents and collect from all households who follow our advice.

Household Waste Recycling Centres are closed and we understand that some households may have extra waste.  We are deploying extra staff to support essential waste services. 

Saving space in your black bins is particularly important at this time. You can help during this difficult time by:
• Minimising the waste you produce
• Re-using or recycling as much as possible
• Squeezing air out of plastic bags
• Flattening or squashing your rubbish and recycling

Please ensure that all waste and recycling is presented for collection within the bins, bags and boxes and not outside containers.

With so many of us now working from home, access is presenting issues to our waste and recycling lorries in some places.  If you normally park on the roadside, please park sensibly and leave enough space for our vehicles to get through to allow clear access or, if possible, please park off-street.  This will help our crews and vehicles to pass through safely and ensure that our schedules are completed each day.

Black Bin Collections
Black Bin collections are continuing as normal.

Recycling Collections
Recycling collections are continuing as normal.


Food Waste Collections
Food waste collections are continuing as normal.

Please do not use carrier bags for food waste - we are unable to accept them!  
The food waste treatment facility that we use does not accept them and we will not be able to collect your food waste if you use them.  

Please do not use carrier bags as an alternative for lining your food waste caddy.  Residents should continue to use the compostable biobags provided by the Council. 

Our crews do carry a limited stock of food waste bags, recycling bags and small caddies, but these will be issued on a first come first served basis.
  
If you require replacement compostable food waste bags, please tie a bag to your food waste caddy or tape a note to your container with your request.


Missed Collections:
We know that these are unprecedented and challenging times for everyone, with many disruptions to everyday life, and we are committed to delivering a missed collection service in the safest way possible. 
 
If your black bin or food waste bin has been missed, we will endeavour to return as soon as we can, but please note that it may not be possible for us to come back until your next scheduled collection day. 
 
If this is the case, please bring your bins back in and store your waste safely until your next appropriate collection day when we will pick up what we missed.

If your recycling has been missed and hasn’t been collected as usual, please save up your recycling for your next collection day. 

Household Waste & Recycling Centres:
Following the Prime Minister’s announcement instructing people not to leave their homes unnecessarily, all of Flintshire’s Household Waste and Recycling Centres are now CLOSED until further notice.  

Travelling to these sites to dispose of waste is NOT a valid reason to leave your homes.    

Employees at these sites will be redeployed to support other key waste collection services at this time. 

Residents are advised to store any bulky waste, DIY waste, electrical items and garden waste at home within the boundary of their own property for the foreseeable future.  

Please do not put out this waste for collection on your usual kerbside bin day as we will not collect it.   

If you discover hazardous waste at your property during a DIY project, such as asbestos, please contact the Council immediately for advice. 

Please act responsibility and dispose of all your recycling and waste using the bins you have at home.

Leaving items at the gates at our recycling centres constitutes fly-tipping and enforcement action will be taken against those responsible. 

We are aware that these changes to services are of concern to everybody but we would urge people to be patient during this challenging time as we work to prioritise essential Council services.  
 

Garden Waste Collections:
Garden waste collections have been suspended from Monday, 23rd March until further notice and instead priority has been given to collecting residual waste, food waste and recycling. 

Please keep hold of your waste until further notice or consider home composting as much of your garden waste as possible.

The changes will allow our crews to concentrate on collecting black bins, food waste and recycling during the coming weeks and it will also assist by providing resilience for any staff sickness or cases of self-isolation. 

We can reassure everyone that, once the service returns to normal, a full year’s garden waste collection service will be provided, even if this rolls into next year, with the 2020 payment covering part of next year’s collection service if necessary.  More information on this will be shared as services eventually return to normal.
  
Refunds - unfortunately, we are not in a position to be able to issue refunds at the present time and residents wishing to cancel their subscriptions will be contacted directly when services eventually return to normal.

Bulky Waste Collection Service:
Bulky waste collection service have been suspended from Monday, 23rd March until further notice.  This is to comply with government’s advice around unnecessary travel and to protect the health and well-being of residents and staff at our partner organisation, Flintshire Refurbs. This service provides a collection service for large items from residents’ homes. Any requests for bulky waste collections that have already been booked will be honoured; however, we cannot take any new bookings at this time.

Assisted Collections and Medical/Clinical Waste Collections:
Assisted collections and medical/clinical waste collections are still continuing to operate; however, due to changes in staff, collections may be done by a different crew and at a different time. Please make sure your containers are easily accessible and clearly visible. 

We may also have to change where we collect and return your bins from and to.  

We are still accepting applications for assisted collections and medical/clinical waste collections.


Requests for Recycling Bags, Containers and Bins:
Owing to current events, we are unable to accept requests for new or replacement recycling bags, containers and bins through our website. We apologise for the inconvenience caused. 

Our crews do carry a limited stock of food waste bags, recycling bags and small caddies, but these will be issued on a first come first served basis.  If you require replacement compostable food waste bags, please tie a bag to your food waste caddy or tape a note to your container with your request.

Please do not use carrier bags as an alternative for lining your food waste caddy.  The food waste treatment facility we use will not accept them and we will not be able to collect your food waste if you use them. 

 
Street Cleaning / Dog Waste Bins / Litter Bins:
We are currently operating reduced street cleansing, including street sweeping and litter bin emptying. Please take litter and dog waste home with you where possible. 

This is in response to the reduced littering levels as visitor levels fall and to protect our staff.
Residents are requested to take their litter home and dispose of it in their own black bins. 
Dog waste bins will continue to be emptied as normal.  Please bag up your dog’s waste and tie the bag securely before placing it in the bin.

Due to the Coronavirus (COVID-19) outbreak, it may be necessary to introduce further changes to our waste and recycling services over the weeks and months to come, depending on staffing levels and the government guidance. Any changes will be advertised on the Council’s website and local media. 

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