COVID-19 Support available – useful information and links

Please find below links to support and/or advice relating to the current unprecedented situation.   We will update this page as and when we have any more information.

We would also encourage you to subscribe to our email bulletin service, GovDelivery - and also encourage others to sign up – particularly for "Your Council News" and "Twitter Updates".  This will help you keep up-to-date - visit subscriber preferences (link).

Government guidance

Employment information

All Job Clubs are closed until further notice but you can still contact the team by completing our referral form

Employment mentors

Our employment mentors are still available by phone, text or email and they provide free intensive one to one mentoring to help you identify and take practical steps to overcome barriers preventing you gaining employment.

Dan Wade and Coran Halfpenny-Williams are our mentors for young people (16-24) – they are experienced and appreciate the challenges often faced by young people.

You can contact Dan by calling or texting 07880 082558 or email

You can text or call Coran on 07342 700851 or email

Similar support is available for the over 25s.  Jeff Wynne and Rob Edwards are here to support you.  They both have a wealth of experience and want to support people in Flintshire. 

Call or text Jeff on 07387 525770 or email

Call or text Rob on 07880 082544 or email

Citizens Advice

You can find more information about Citizens Advice services for Wales by visiting their

website.  To speak to someone at Citizens Advice Flintshire you can call their NEW phone number:

Advicelink: 0300 330 2118

or through our website contact form:

or visit Citizens Advice website for Wales:

All energy suppliers are giving three weeks emergency credit.  Contact Citizens Advice for information if you are self isolating and you use card & key meters. 

Revenues and benefits information

Family Information Service

The Family Information Service Flintshire (FISF) is the first point of contact for advice and information on local services for families and carers.

The Family Information Service Flintshire is currently using email ( and messaging through their social media and websites as their main contact point.

There are also two national websites available – which is THE place to go if you want information or advice about services which can help support you with your health and well-being – or if you want to know how you can help somebody else. 

Their other website is which helps you find suitable registered childcare and offers advice on other support available for looking after your children.

Flintshire FIS social media channels which are regularly updated are:

Flintshire Housing Solutions

The Housing Solutions Team is the first point of contact for advice and information on local services for anyone who has a housing need, including general housing advice, support to manage your home and also includes advice and support for people who may be homeless or at risk of homelessness.  For more information about our services you can visit

Flintshire Housing Solutions.

Contact us on 01352 703515 or email 

Other services and sources of advice and information are available and you may wish to consider accessing these services direct. 

Shelter Cymru

You can find more information about Shelter Cymru by visiting their website, or by downloading their Housing Help App  You can call Shelter Cymru on 08000 495495 for Housing Advice and Expert Debt Advice.  More information about these services can be found on Contact Us section of their website.

Citizens Advice can also offer support – see under Employment information for contact details.

BT Skills for Tomorrow aims to give people the skills they need to flourish in the digital world. Due to the spread of the coronavirus, having these skills is more important than ever.

Key information includes:

  • How to access GP services online
  • How to use the NHS website
  • Using public services online

This information can be found at: