Home > Resident > Social Services > Help for Carers

Help for Carers

If you are looking after someone who is unable to look after themselves because of illness, disability or the effects of ageing and you are providing substantial unpaid care to that person, then you are a Carer.

Services to support you in your caring role include:

  • Providing advice and information
  • Directing you to voluntary organisations that provide grants and support for carers
  • Assistance with gardening, cleaning or purchase of equipment
  • Providing a break from caring
  • Re-assessing the support provided to the person you care for to ensure your own assessed needs are met

Whilst some services can be arranged directly with a voluntary organisation, many are provided following a Carer Needs Assessment which helps to identify what your needs are and what services can be provided to support you. 

Help for Young carers

If you are under 18 and looking after someone, we are keen to make sure that your family gets the support they need so that your education and social life do not suffer.  Barnardos Young Carers project can also provide advice and support.

Flintshire Young Carers works with young people aged 5-18 who provide care to someone in their family due to physical disability or long term illness, substance misuse or mental health issues.  Young carers can refer themselves into the service or they can be referred by a family member, teacher, GP, school nurse, social worker or support worker.

Flintshire Young Carers then undertakes an assessment with the young carer and their family so that an individual package of support can be put in place.  Further support is offered through liaison and advocacy with other agencies to access additional support for both the young carer and their family to reduce the impact of the caring role.

The project provides

  • Fun activities and time out.
  • Residential weekends away.  
  • Peer support groups to meet other young people in a similar situation.
  • Training courses to help the young person with their caring role.
  • One to one support from a project worker.
  • Access to respite services.
  • Young carers forum.
  • Young adult carers group for 16-25 year olds.

Flintshire Young Carers also works strategically to raise awareness about young carers issues with partner agencies and organisations.  They deliver awareness raising training and support members of the youth forum to give presentations at conferences and to be involved in consultations about young carers issues.

For more information about Flintshire Young Carers:
Tel:  01352 755422 or
Email: flintshireservices@barnardos.org.uk 

Support Services for carers

NEWCIS delivers a wide range of information and support to adults caring for a person in Flintshire for free and in confidence.  NEWCIS also offers: 

  • a training programme for carers in four key areas: practical skills, emotional support, leisure/hobby activities and employment support. Courses include moving and positioning, first aid, stress management, painting and IT.
  • a weekly drop in at Mold Carers Centre and monthly support groups. Holistic therapy and counselling appointments are available with NEWCIS and can be booked free of charge on 01352 752525.
  • a voice for carers representing the views of carers in planning and developing carers services, both locally and nationally, with partners in statutory and voluntary organisations.  They organise events throughout the year to inform carers about their rights and services available to them. This includes Carers Week and Carers Rights Day.
  • dedicated staff who work with all the GP practices and community hospitals in the county.  Staff work with carers of people with a long term condition or who receive continuing health care (CHC) funding.
  • a Big Lottery funded project called ‘Opening Doors for Carers’ that provides carers with services which include a 48-hour break at Llys Eleanor extra care housing facility, group work, introduction to day care and a carer advocate based in Flintshire Advocacy Service.
  • a grant scheme to assist carers with practical needs such as gardening, home maintenance, a holiday or piece of equipment.  NEWCIS co-ordinates the Bridging the Gap Respite Scheme, offering carers a flexible break scheme both planned and emergency. NEWCIS can provide respite day care on a Saturday for those suffering from dementia.

NEWCIS Carer Information Booklet

For more information about NEWCIS visit their websiteor telephone 01352 752525.

Carers Trust Crossroads Care (formerly Crossroads Care North Wales)
Provides respite care services for carers caring for people of all ages including children.  They employ generic support workers who are trained and experienced in a wide range of illnesses and disabilities including mental health, dementia, stroke, parkinsons, MS, autism.  Care is provided in either the carer’s own home or out in the local community and respite can be provided at any time of the day including evenings and weekends.  Referrals are accepted following a carers assessment and carers can contact them directly for any information and advice.

In partnership with Betsi Cadwaladr University Health Board, they can also provide short term respite for carers who have a health need to enable them to continue in their caring role.  Referrals to this service must be via NHS staff.

For more information about Carers Trust Crossroads Care visit their websiteor telephone 01492 542212.

British Red Cross
The British Red Cross offers the following assistance to carers:

Carers Emergency Card
What would happen to the person you care for if you were admitted to hospital in an emergency?  If you have this card in an emergency the hospital will call the 24/7 emergency hotline to put in place your choice of planned emergency support for the person you care for, giving you piece of mind in emergencies.  Please note the card must be kept on you at all times for it to be effective.

Carers Emergency Home Assistance
If you are a carer and think you could do with some practical support such as shopping, collecting a prescription or assistance paying bills etc to help you through a difficult period one of our trained volunteers will be able to visit you and help through the difficult time.

Carers Sitting Service  
The British Red Cross can support you to attend brief one off essential appointments such as; Hospital, GP and Optician visits.  One of our trained volunteers can sit and provide company for the person you care for up to 1.5 hours whilst you attend your appointment.  Please note this is a sitting service only, we do not provide any care for the person whilst with them.

For more information about the British Red Cross telephone 01352 718374

Neuro Therapy Centre (formerly the MS Support Centre)
The Neuro Therapy Centre in Saltney supports people with a range of neurological conditions and their carers.  The Centre covers a wide region from North Wales and Cheshire through to Shropshire and the Wirral.  It is a base for the provision of regular opportunities for quality carer relief time, access to information, counselling services, and individual and group advice sessions.  Carer involvement in activities arranged by the centre include social events, carer groups, tailored workshops/group sessions on relaxation, mental health awareness, manual handling and Pilates and support networks. 

For more information about Neuro Therapy Centrevisit their website or telephone 01244 678619

Daffodils are a self help group for disabled children and their immediate families.  By the provision of recreation or other leisure-time occupations for children, their families and carers with a view to integrating them into society and improving their conditions of life, they offer support to families to access leisure activities and events.

Youth Club, Gym Club, Factory Fun Days, Holiday Fun Excursions and Theme Days are all supervised by DAFFODILS staff and volunteers which allows parents / carers to mingle, chat and learn from each other too.  Children and Young People being defined as 0 to 25 years of age.

For more information about Daffodils telephone 01352 250147.

Support for carers of people with mental health illness or dementia

Hafal supports carers who care for people with serious mental illness.  They provide a range of flexible short breaks to support carers in their caring role, which complement existing mental health services in Flintshire.  In addition Hafal provides one to one support, group support, advice, information and signposting as well as a monthly calendar.Hafal provides more intensive support to carers and families at times of crisis, including information on carers rights, guidance on managing their caring role, mental health conditions, medication and side effects and many other subjects relevant to carers.  Hafal work in conjunction with statutory partners to support carers in addressing any challenges in their caring role.For more information about Hafal visit their website or telephone 01244 834942 

Alzheimer’s Society
Dementia Support Workers are available to sensitively inform and empower people with dementia, carers and families, providing information, emotional support and practical advice in the form of:

  • Carers Information Support Programmes (CriSP):  is a programme for carers to learn more about dementia in a relaxed and friendly atmosphere.
  • Advocacy:  Voice and Choice Advocacy Service is a free individual specialist dementia advocacy service to support people with a dementia.
  • Befriending:  Side by Side Befriending Service includes Carers telephone befriending, one to one befriending for people with dementia and group befriending.
  • Activity Groups:  A new and exciting project across North Wales for people with dementia and their family and friends to participate in shared interest groups such as Art and Crafts, IT and Music and Movement.
  • Other services are Memory Cafés and Carers Support Groups.
For more information contact the Alzheimer’s Society visit their websiteor telephone 01352 700462.