Home > Business > Digital Customer and Community Resilience

Digital Customer and Community Resilience

“Leading Delivery of our Key Priorities

Flintshire County Council

is recruiting for three strategically important roles

Programme Delivery Manager – Digital Customer and Community Resilience (Fixed Term 3 years)

This role has lead responsibility for programme managing the implementation of three key areas of work: 
    • Digital Strategy
    • Customer Strategy
    • Community Resilience Framework

So, a special combination of knowledge and skills encompassing digital leadership and technology to enhance customer services, as well as working with communities to increase their skills and resilience, are what we need.

With extensive experience and skill in programme and project management, you will have already demonstrated your transformational leadership skills and be experienced in implementing new service models.

Your engaging communication and influencing skills will be used to negotiate effectively and develop relationships working across boundaries.

Analytical thinking, with the capability to break down and solve complex problems, are essential for success in this role.

Hours: Full Time – 37 hours per week

Salary: Grade K £40,858 - £43,757 per annum  

Location: Mold, Flintshire

Deadline for Application: Monday 4th June

Selection Assessment Date: Friday 15th June

For an informal discussion please contact:

Name: Ian Bancroft

Job Title: Chief Officer for Strategic Programmes

Tel: 01352 704180

To see the full job description and guidance on how to apply click here.


Income Generation and Marketing Manager (Fixed Term 2 years)

This role will lead the development and implementation of a three year plan that underpins the strategic goals of the Council, recently adopted in its Income Strategy.

Maximising income through fees and charges and effective marketing of our income generating services to both the public and private sector will be key. 

You will have a proven track record of implementing income generation projects and extensive experience in developing creative and integrated marketing campaigns that can capture imagination to increase the Councils own brand awareness.

You’ll be a determined individual, with a results orientated focus and the perseverance to deliver to income targets.

Strategic thinking and experience of creating evidence to enhance bid submissions will be essential and it goes without saying that your skilful communication skills will be evident when you are negotiating and influencing.

Hours: Full Time – 37 hours per week

Salary: Grade K £40,858 - £43,757 per annum  

Location: Mold, Flintshire

Deadline for Application: Monday 4th June

Selection Assessment Date: Friday 15th June

For an informal discussion please contact:

Name: Ian Bancroft

Job Title: Chief Officer for Strategic Programmes

Tel: 01352 704180

To see the full job description and guidance on how to apply click here.  


Customer Transformation Officer (Fixed Term 3 years)

Working as part of the Customer Services team leading key changes in their work, this post will be the link between the Digital Customer Programme Delivery and changes to customer service practice.

In particular, you will lead the work in changing the content of our web based information so that it is more accessible and reduces demand for telephone and face to face contact.

Working with service teams you will ensure that once digital enquiries are received they have the right processes in place to ensure that from beginning to end the enquiry can be dealt with digitally.

This work will require you to be experienced in customer service delivery as well as leading work with teams to implement changes and improvements to customer service design.

Hours: Full Time – 37 hours per week

Salary: Grade H £30,756 - £33,136 per annum  

Location: Mold, Flintshire

Deadline for Application: Monday 4th June 

Selection Assessment Date: Friday 15th June

For an informal discussion please contact:

Name: Rebecca Jones

Job Title: Customer Services and Registration Manager

Tel: 01352 702413

To see the full job description and guidance on how to apply click here.

Our Vision

Flintshire County Council is an efficient, high performing Council with an impressive record of leading and implementing innovative alternative delivery models to sustain services.

We are forward thinking, positive about potential, have continuously developed our expertise and acted with passion and resilience to achieve our success.

We’re now harnessing this organisational capability and investing for the future.

Building on our successes

Innovation is synonymous with Flintshire County Council.

Here in Flintshire we are committed to the provision of local services for local people and are working closely with communities, partners, businesses and employees to deliver a range of new, innovative and sustainable services.

For close to a decade now Flintshire County Council, along with every Council in the UK, has been managing the consequences of year on year reductions in UK and Welsh Government funding.

Even during these austere times, the Council has remained ambitious and through innovation and forward thinking has continued to protect and improve services by doing things differently, for example:

  • Aura Leisure and Libraries - a new company created and run by former Council employees
  • NEWydd Catering and Cleaning - a wholly Council owned trading company providing cleaning and catering services
  • Working with local communities, where there has been interest, to take on and run local services, e.g. Cambrian Aquatics at Connah's Quay swimming pool and Holywell Leisure Centre
  • NEW Homes - a wholly Council owned trading company providing homes for local people
  • SHARP (Strategic Housing and Regeneration Programme) building new Council and affordable homes
  • Double Click - a new social enterprise providing social services for adults with mental health issues and learning difficulties
  • Merging six depots into one new, more efficient, state of the art facility at Alltami
  • Saving money in the way we buy and operate Council vehicles

Working for Flintshire

Uniquely placed Flintshire is the gateway to Wales – anyone coming to work with us will discover a truly lovely county.

As an employer, we recognise our most valuable assets are our people. We strive to be an employer of choice by providing a range of benefits that help us secure the engagement and motivation of our employees.

To find out more about the benefits of working for Flintshire County Council click here.

Have you got the proven skills and experience we are looking for?

We believe these three roles will significantly contribute to leading the delivery of the Council's key priorities. 

We need three talented individuals, who will bring their record of delivery, energy, enthusiasm and specialist expertise and be key players in the next leg of our transformational journey.

You will have a high degree of visibility with significant opportunities to make a strategic impact, interacting with all areas of the Council and collaborating with our partners.

For full job descriptions and guidance on how to apply please go to our jobs page

We look forward to receiving your application.