Supporting a Modern & Efficient Council
Since the development of the Council’s previous IT Strategy, rapid developments in technologies have transformed the way that many people live their lives. This ranges from how they purchase goods and services to how they communicate with others. The public sector has also seen significant change against a backdrop of unprecedented financial challenges with little indication of this position changing within the lifetime of this Strategy. The future landscape for Local Government within Wales still remains uncertain which can make planning for long term investment in technology difficult. In the face of these challenges, there are many examples of councils using technology to deliver business efficiencies whilst improving services to customers.
Within Flintshire, we have embraced technology to deliver changes in; procurement through the introduction of an e-Procurement solution, human resources through introduction of manager and employee self-service; housing maintenance through introduction of mobile working; school admissions through development of online application for school admission; customer contact through development and implementation of a fully responsive website, Customer Relationship Management (CRM) system, contact centre telephony and a corporate mobile APP. We have almost 2000 employees able to work in an agile way with secure access to technology from locations of their choice. This has supported the Council’s Asset Management Strategy enabling the reduction of office space across the Council. These examples represent just a few of the areas where technology has been used to support improved business efficiency and customer service.
Within the IT service, we have realigned resources and investment to better meet the Council’s priorities, the changing shape of the organisation and the compliance requirements surrounding information management and security.
Increased use of technology has also seen a growth in cybercrime. Balancing the needs of the Council to deliver flexible and reliable services to our customers whilst also ensuring the security and integrity of our digital infrastructure and information presents an increasing challenge.
It is clear that technology has, and will continue to play a significant role in the way that the council develops and delivers services and that it will make a major contribution to the council’s priority to deliver a ‘Modern & Efficient Council’.
This Strategy will outline how Digital Information and Technology will be used to support the Council’s Improvement Priorities and strategic plans over the next five years. A separate Information Management Strategy will also be developed to complement it.