Unsatisfactory goods & services

Support Pack and Advice Leaflets

Our Consumer Support Pack is a comprehensive self help pack with information on how to complain about unsatisfactory goods and services including sample letters. You can also contact us to order a hard copy support pack.

Citizens Advice Consumer Helpline

To get initial information or advice, call the Citizens Advice English language consumer helpline on 03454 040506. 

You can talk to a Welsh-speaking adviser on 03454 040505

The helplines are open Monday to Friday 9.00am to 5.00pm.

Textphone

Dial 18001 followed by Citizens Advice consumer helpline number 03454 040506.  If you would like to speak to a Welsh speaking adviser, dial 18001 followed by 03454 040505.

What is the Trading Standards Consumer Advice Service?

The Trading Standards Service - Customer Charter explains the Trading Standards Consumer Advice Service which is available to the public and local traders. It includes information on who can get help, what we can and cannot do and explains our standards of service.

Contact us

Consumer advice telephone: Welsh 0808 223 1144, English 0808 223 1133

Business advice telephone: 01352 703181(We only give business advice on matters between a business and a consumer, we do not give advice on matters that are business to business)

Email: trading.standards@flintshire.gov.uk

Write to:
Flintshire County Council Trading Standards Service,
Planning, Economy and Environment Directorate,
County Hall,
Mold,
CH7 6NF

Visit:
Ty Dewi Sant,
St. David’s Park,
Ewloe,
Flintshire

Our Office hours are 8:30 to 17:00 Monday to Friday