Alert Section

Information for PA's

Information for PAs sub 670

Example PA Profile

Direct Payments Information Handbook 

Personal Assistant Handbook

Skills for Care

Skills for Care - Being a Personal Assistant Handbook 

The Personal Assistant's Online Guidebook – A guide for people employed to support citizens in receipt of Direct Payments

Employee Assistance Programme for Personal Assistants

Personal Assistants, employed by Flintshire Direct Payment Employers, are entitled to access Flintshire County Council’s Employee Assistance Programme through Care first. 

Care first will provide emotional and practical support for issues at home or in work. The services are available online, and via a Freephone number 24 hours a day, 365 days of the year.

Services available include

  • Information Services - Care Information Specialists are Citizen Advice trained and qualified to answer general and regional specific queries. Financial, Tenancy, Consumer, Benefits, Employment and Health are just a selection of the areas Care first can provide support for through the information service.
  • Counselling - Care first counsellors are available to provide support for anything you wish to discuss; regardless of the cause of the issues. Bereavement, Relationship Breakdown and Bullying are examples, but so are; Changes at Work, Pressure, Stress, Work Load and Illness.
  • Online Health and Wellbeing - A vast resource of regularly updated articles and information designed to help you manage a healthy lifestyle. Including Care first Zest, a tool which provides free interactive health and personal fitness support.

Please contact the Direct Payment Support Team for the dedicated free phone number or log in details to access the service online.


Tel 01352 701100