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Care Inspectorate Wales Review 2018/19

Published: 18/10/2019

The Council’s Cabinet will be asked to note the Care Inspectorate Wales (CIW) assessment of the authority’s performance during the 2018/19 and the CIW’s Performance Review Plan for 2019-20 at its meeting on 22 October.

The CIW write and publish an annual letter for local authorities which provides feedback on inspections undertaken during the year and provides the main CIW performance evaluation for Social Services.

This year’s CIW letter highlights many strengths including:

·       the Senior Management Team are well sighted on strengths and areas of improvement and the authority has a positive regional partnership approach and that there was evidence of timely and proportionate responses to adult safeguarding.

·       work has been undertaken to improve the co-ordinated response to adult safeguarding referrals through the Single Point of Access and then on to the Safeguarding Unit.

·       the establishment of the Early Help Hub in Children’s Services and the involvement of care experienced children in the development of services

·       good partnership working between Adult Service Team and the Safeguarding Unit and strong partnership working with education, transport, and leisure and how all services work together to benefit the individual.

The letter also acknowledged a number of challenges faced by Social Services such as  the recruitment of foster carers but has developed strategies to address these issues.

Cllr. Christine Jones, Cabinet Member for Social Services said:

“I am delighted the CIW have once again recognised the strength and commitment of Flintshire Social Services to provide a wide range of essential support and caring services to our residents. This reflects the excellent work of our staff and teams and the close partnership working with colleagues across the region.

“However, we do recognise that we must continue to improve our services and the constructive and informed observations of the CIW will assist greatly in this aim.”


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