Flintshire County Council’s Community and Enterprise Overview and Scrutiny
Committee will be asked to review a report on the audit of SARTH (Single Access
Route to Housing) when it meets next week.
The audit focussed on the new processes arising from the introduction of SARTH,
and recommended a number of actions for improvement, two of which were
identified as requiring urgent system review.
Immediate action has been taken in response to this to implement revised
processes and it was noted that actions from the team following the review have
been prompt in implementing control measures to mitigate the risks identified.
Flintshire County Council’s Chief Officer for Community and Enterprise, Clare
“The demand for social housing has significantly increased with 2016/17
recording more than double the number of applications previously received and
managed by the service. The service does not have the capacity to continue to
manage current demand levels with existing resources. The service plans to
address this in a number of ways, including increase automation and system
integration, merging of the Housing Contact Centre and the Housing Solutions
Contact Centre into one and increasing the digital offer as part of the
Council’s on-going digital strategy.
“As a result of the actions implemented, we are confident that any area of high
risk identified in this audit has now got the appropriate control measures in
place. The service intends to invite audit back to review these areas ahead of
any planned schedule.”