Self Isolation Support Payment


If you have been contacted by NHS Wales Test, Trace, protect service (TTP) and been told to self-isolate, you may be entitled to Financial Support.

You may also be entitled to a payment if you are instructed to self-isolate for a period starting on or after 1 February 2021 by the NHS Wales COVID-19 app.

Self-isolation payments are taxable. If you’re employed, you’ll pay tax on the payment if you go over your tax-free personal allowance. Your tax code will change to collect the tax. You will not pay National Insurance contributions on the payment. If you’re self-employed you must report the payment on your Self-Assessment tax return.

If you meet ALL of the eligibility criteria, you are entitled to an Isolation Payment of £500

  • You have received notification from the NHS Covid-19 App because you have been in close contact with a positive case on or after 1 February 2021 
  • You are employed or self-employed
  • You cannot work from home and will lose income as a result
  • You or your partner are currently receiving at least one of the following benefits: Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Job Seekers Allowance, Income Support, Housing Benefit and/or Pension Credit

Eligibility is now extended to include parents and carers who meet the following criteria:

  • The child attends a school or childcare setting up to and including Year 8 (or up to age 19 if the learner has multiple and complex needs);
  • The child has been asked to self-isolate by TTP or  has been asked to self-isolate for 10 days or more by the school or child-care setting as a result of an outbreak in a school, childcare or further education setting; and
  • Parents or carers meet the criteria of the main scheme, namely:
    • are employed or self-employed;
    • are unable to work from home and will lose income as a result; and
    • (the applicant or their partner) are currently receiving, Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit.; or
    • The application is accepted under the discretionary scheme

In cases where a child is required to isolate, only one payment can be made to a household for that period.  Where a claim is made by more than one individual in relation to the family unit, local authorities should consider who the most appropriate person to make a claim is. 

Discretionary Payment

You may be eligible for a £500 Discretionary Payment if you meet all of the other eligibility criteria above, but:

  • You or your partner do not currently receive Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Job Seekers Allowance, Income Support, Housing Benefit and/or Pension Credit
  • You will face financial Hardship as a result of not being able to work while you are self- isolating.

From 17th February 2021, the discretionary fund will be extended to:

  • People with No Recourse to Public Funds (NRPF)
  • People with a total income below £500/week (Net)
  • People in receipt of Statutory Sick Pay or less

This application is for one person only and any further applications within the same household must be made by each individual

Please ensure that you have the information below available before starting your application

  • National Insurance Number
  • Confirmation of the date given by NHS Wales Test, Trace, Protect service (TTP)
  • Your most recent Bank Statement, wage slip or proof of self-employment

If you have the NHS Covid-19 app installed on your phone and are informed to self-isolate, as you may have been in contact with someone who tests positive for Covid 19, you may now also qualify for support. 

You will also need to provide written confirmation from your employer that you did not work during this period and your earnings reduced as a result. If you are self-employed, you will have to provide a statement to this effect.

When should you apply for a payment?

If your self-isolation period starts before 1 February 2021 - you can apply up to 14 days after your period of isolation ends. 

If your self-isolation period starts on or after 1 February 2021 - you can apply up to 21 days after. 

We are not allowed to accept applications after these deadlines.

Care workers

Care workers who are required to stay off work due to actual or suspected Covid-19 may be able to apply to the Welsh Government's Statutory Sick Pay (SSP) Enhancement scheme. That was launched on 1 November 2020 and will run until 30 September 2021. Guidance on that scheme is available on Welsh Government's web page: COVID-19 Guidance for Care Workers.

Please note: Care workers will not be able to apply for the isolation payment and sick pay schemes for the same period of isolation and will need to choose which payment to claim.

To make an application please click the link below: 

Isolation Payment Form >>

For further information or assistance please send any enquires to: 

mailto:wrrt@flintshire.gov.uk

01352 704848

Or visit the link below: 

https://gov.wales/self-isolation-support-scheme

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