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Self Isolation Support Payment


Eligibility- Self-Isolation Support Payment

From the 28 March 22 eligibility for a Self-Isolation Support Payment is restricted to people who:

  • have tested positive for COVID 19 (including registering a positive LFD result) and have been advised to self-isolate by TTP (this includes the text issued by TTP informing an individual to self-isolate) OR;
  • are a parent or carer of a child and cannot attend the workplace due to caring at home for a child who has tested positive and  has been advised to self-isolate through TTP  as a positive case. Please note: parents of children who have been notified through the NHS Covid-19 App to self-isolate are not eligible for a payment.

The applicant must also be:

  • employed or self-employed, and;
  • unable to work from home and will lose income as a result; and
  • (the applicant or their partner) are currently receiving, Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit.

If you have recorded a positive result for COVID-19 on the NHS Wales website and have been contacted by NHS Wales Test, Trace, protect service (TTP) advising you  to self-isolate, you may be entitled to financial support.

From 28 March 2022, unvaccinated close contacts will no longer be eligible for the scheme and the Financial Support button on the app will disappear. Unvaccinated close contacts identified before 28 March 2022 will be required to self-isolate and register their details and can submit an application to the scheme within 21 days of their isolation period.

You must have registered your positive Lateral Flow Device (LFD) test result within 24 hours of receiving the result. If you do not do this, your test result will not be registered and you will not be eligible for the Self-Isolation Support Payment.

Self-Isolation Support Payment

If you meet ALL of the eligibility criteria, you are entitled to an Isolation Payment

  • You have been advised to self-isolate by:
    • NHS Wales, Test, Trace, Protect service (TTP) as a positive case, OR;
    • your child has been advised to self-isolate by TTP as a result of testing positive.
  • You are employed or self-employed
  • You cannot work from home and will lose income as a result
  • You or your partner are currently receiving at least one of the following benefits: Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Job Seekers Allowance, Income Support, Housing Benefit and/or Pension Credit

If your child has been told to self-isolate 

A parent or carer can also apply for a payment if their child has been formally told to self-isolate and all the necessary criteria are met. 

No payment can be made unless the child/young person has been told to self-isolate by NHS Wales Test, Trace Protect service or their school, further education or childcare setting. We will need to see evidence of this in the form of a letter/e-mail issued by the school, further education or childcare setting. If you do not have this, you MUST obtain it from the school, further education or childcare setting before you can claim.

To get the payment, they must attend school, further education or childcare (up to and including Year 11 or up to age 25 if they have complex needs) and have been formally told to self-isolate by NHS Wales Test, Trace Protect service.

Please note that the eligibility criteria was extended to year 11 children from 7 June 2021. 

What you will need when applying

  • Confirmation of the date you or your child were told to self-isolate by NHS Wales Test, Trace Protect service
  • Proof that you are getting one of the benefits listed in the eligibility.

If you're employed you'll also need:

  • latest bank statement (within the last 2 months showing proof of earnings)
  • latest payslip (within the last 2 months showing proof of earnings)
  • bank name, sort code and account number (all payments are BACS bank transfer only)

If you're self-employed you'll also need:

  • latest business bank statement (within the last 2 months)
  • most recent set of accounts or self-assessment return
  • bank name, sort code and account number (all payments are BACS bank transfer only)

Applying on behalf of someone else
You can apply on behalf of someone else, however the payment must be paid into the same named bank account as the person who the application is for.  For example, if an application is made on behalf of a parent, the payment would be made into the parent’s bank account.

If more than one person in your household are told to self-isolate
If you and other people in your household are told to self-isolate and are eligible, each person can apply for the payment.

If you need to self-isolate more than once
Because you may be asked to self-isolate more than once you may receive a maximum of 3 payments.  In addition 3 payments can be made to parents or carers in respect of children self-isolating provided the eligibility criteria is met.

You must meet the eligibility criteria for all applications. Self-isolation periods must not overlap.

When should you apply for a payment?
If your self-isolation period starts on or after 1 February 2021 - you can apply up to 21 days after.  We are not allowed to accept applications after these deadlines.

Care Workers
Care workers who are required to stay off work due to actual or suspected COVID-19  may be able to apply to the Welsh Government's Statutory Sick Pay (SSP) Enhancement scheme.  That was launched on 1 November 2020.  Guidance on that scheme is available on Welsh Government's web page: COVID-19 Guidance for Care Workers.

Please note: Care workers will not be able to apply for the isolation payment and sick pay schemes for the same period of isolation and will need to choose which payment to claim.

Isolation Payment Form >>


For further information or assistance please send any enquires to:

Covid-19-self-isolation-support scheme privacy notice