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Customer Account

What is a customer account?
As part of our plans to transform customer contact, the Council is committed to developing digital access to services that will enable our customers to conduct their Council business in one place, on the device of their choice and at a time and location that is most convenient to them. 

Customer Account will allow you to access a personalised area on our website, which you can then customise to display information that meets your individual preferences and interests.  Through Customer Account, you will also be able to track progress of any requests or issues that you have raised via our website.  

To begin with a limited number of services will be available and over the coming months we will continue to expanded the range and your feedback is welcomed.  The Customer Account is available to all Flintshire residents.

What do I need to do?
If you have raised a request or reported an issue to us on our website, you will have a unique customer reference number.  Your customer reference number will look like this CR1803-012345.  Simply register for your Customer Account via this link https://digital.flintshire.gov.uk/FCC_CustomerPortal/Account/Register using your unique customer reference number.

Don’t worry if you don’t know your customer reference number, the next time you contact us via our website you will be given the opportunity to sign up.  

Your feedback
We really value your feedback when introducing new digital services.  After you have signed up to Customer Account and have tried the system, email any thoughts and/or suggestions you may have to - rebecca.jones@flintshire.gov.uk

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