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Garden Waste Collection Charges 2018

Did you know that, unlike household waste, the Council does not legally have to collect garden waste and not all residents use or need to use the service?  For those who do, it is a popular service and one which we will continue to provide.  However, we can no longer provide it free of charge and from 1 April 2018 a yearly charge of £30 per bin was introduced.

If you would like us to continue to collect your garden waste bin, for an annual charge of £30, information about the service and how to subscribe can be found below or by contact our Streetscene Service.

Don’t forget you can also take your garden waste to your nearest Household Recycling Centre free of charge or, if you have the space, you can compost it at home.

To arrange garden waste collections

*** PLEASE NOTE** - It can take up to 14 working days for us to register the requests and post out the documents to you. 
To ensure a garden waste collection in the meantime, please attach your receipt reference number to your brown bin.


Subscribe and pay the for garden waste collection service

 Frequently Asked Questions

Why have you introduced a charge for garden waste collections?

Whilst our recycling performance is good, the service we provide is not in line with Welsh Government’s Blueprint for waste collections in Wales.

Given the current period of austerity and the ongoing financial challenges being faced by the Council, we have decided to introduce a charge for this service similar to that already introduced by a number of Councils across England and Wales.

What is the law about charging to collect garden waste?

The Controlled Waste (England & Wales) Regulations 2012 set out the powers that Local Authorities have to charge for the collection and disposal of certain wastes.  Paragraph 4 of Schedule 1 of these regulations sets out that a Council may charge for the collection (but not the disposal) of household garden waste. 

The Controlled Waste Regulations 1992, superseded by the new 2012 regulations, also set out that Councils may charge for garden waste collections.  In addition to this, the Environmental Protection Act 1990 sets out in Section 45 paragraph 3 that Councils “may recover a reasonable charge” for collection of household waste where regulations such as the Controlled Waste (England & Wales) Regulations exist.  

Don't I already pay for this service through my council tax?

No.  We do not have a statutory duty to collect garden waste.  Councils are not obliged to provide householders a free collection of their garden waste although they do have a duty to dispose of household waste free of charge.  The law gives Councils the discretion to make a reasonable charge for the collection of household garden waste in the same way that charges can be made for bulky waste collection. 

Additionally, not all properties in Flintshire require a garden waste collections service because some properties do not have a garden.  For this reason it is also felt that introducing a charge is fair as the service will only be paid for by those households that choose to use it.

How much will the service cost and how can I subscribe? 

The cost of the service is £30 per bin per year.  The service runs from 1st March to 15th December.  You can sign up for the service any time during the year, at present you will still be charged £30 until 15th December – there are no discounts. There will be a renewal process to continue getting your garden waste collections for subsequent years.

You can register and pay for the new service now.  The quickest and easiest way is to register and pay online,  you can also do this by calling 01352 701234 or visit one of our Connect Centre's.  

When does the charge start?

Charges for the service will start on the 1st March 2019 and only households that have subscribed will have their brown bin(s) emptied after this date.

It is recommended to register for the scheme well in advance of the 1st March.  Please note - it can take up to 14 working days for us to register the requests and post out the documents to you. To ensure a garden waste collection in the meantime, please attach your receipt reference number to your brown bin. 

How often is garden waste collected?

We collect garden waste every two weeks between 1st March to 15th December, on the same day that we collect your recycling and food waste.  Please note, the garden waste service is a seasonal service and collections will not be provided in December, January and February.

I do not want to pay for the garden waste service.  What should I do with my garden waste?

You can take your garden waste to one of our Household Recycling Centres at Buckley, Mold, Greenfield, Sandycroft and Oakenholt.  Alternatively, you could compost at home.  Details of how to do this are on the Council’s website

Garden waste should not be placed in your black bin for disposal, this is for non recyclable waste only.  We no longer accept side waste and if this is presented residents may be issued with a Fixed Penalty Notice. 

I will only need to put a brown bin out occasionally.  Can I pay for a part year of collections? 

No.  If you join part through the year or only need a collection a few times a year the charge will still remain at £30 per bin, there are no discounts. 

Can I pay the £30 in instalments?

No.  We can only take the charge in one payment.  Payments can be made online, you can also do this by calling 01352 701234 or visit one of our Connect Centre's.  

Can I purchase more than one Brown Bin?

Yes, more than one brown bin per household can be purchased up to a maximum of 3 bins.  You will be charged a £30 subscription per bin / per year.  The cost of additional bins is £30 per bin. 

How do you know who has paid for garden waste and who hasn't?

People who have paid for the service will receive a unique barcoded adhesive label to stick on the bin lid so our crews can quickly identify if the service has been paid for.  The Barcode is a reference for the property.  Your Address must be written clearly on the label. 

Can I share a brown bin with my neighbour?

Yes, you can agree this with your neighbour, as long as it is put out for collection outside the property of the householder who has subscribed to this service. 

I do not want to pay for the garden waste service - therefore, will you be removing my Brown Bin?

If you choose not to subscribe to this service your brown bin(s) will not be emptied after 1st April.   Any unwanted Brown bins can be removed on request to Streetscene, or by calling 01352 701234.  

If you subsequently change your mind, and decide after your brown bin has been removed, you will incur a charge for the replacement of the bin at £30. 

Do I need to renew my payment every year? 

Yes.  You'll need to renew your payment every year and you'll be able to do this through our website each year in January by visiting www.flintshire.gov.uk/gardenwaste

Will my collection day or collection time change for any Brown Bins that I pay for? 

Initially your collection day will remain the same and you should present your brown bin for collection as you do now.  Your bin must be placed out for collection by 7am.

Where do I stick the identification sticker to show that I have paid? 

Please affix the identification sticker on the lid of the brown bin.  This allows the collection crew to make a quick check and ensure the stickers aren't damaged by the lifting equipment. 

The collection crews will not collect any garden waste bins without a sticker displayed. 

What happens if I move house? 

If you move house during the period of your subscription you can transfer this subscription to your new address if this is in Flintshire.  Please contact us to tell us that you have moved house so that we can update our records.

Refunds cannot be provided if you move out of the County of Flintshire or if the service is not offered to your new property.  Furthermore a refund is not available if you move to a new property and require fewer bins than you have subscribed for at your previous address.

Can I get a refund if I decide to cancel my subscription? 

You have the right to cancel your subscription and obtain a full refund within 14 days of the day of purchase.  There will be no refunds after the 14 day cooling off period has expired. 

Do I get a refund if the council fail to empty my Brown Bin? 

No.  Genuine missed collections are rare.  If your bin hasn't been emptied it may be because it contains the wrong items or it's too heavy.  All bins should be out for collection by 7.00am on your collection day. 

We reserve the right to cancel collections due to circumstances beyond our control e.g. severe weather.  If your missed collection is our fault then we will always make an effort to collect your bin as soon as possible.

Missed collections can be reported by completing our online form

What can I put in my Brown Bin for composting? 

We can accept grass cuttings, hedge clippings, twigs and small branches, weeds, plants, dead flowers, leaves and bark.  We cannot take any food waste, soil, stone, ash, pet bedding, animals faeces, card, or general waste.  Check out our dedicated webpage for more information.  www.flintshire.gov.uk/whattoputinyourbin 

Are there any concessions? 

There are currently no concessions.

What if I subscribe and my brown bin or subscription sticker is stolen? 

Please check with your neighbours to make sure they have not taken the brown bin by mistake.  If not then report it to us as soon as possible so we can investigate.

We encourage you to mark your brown bin with your house number or address to make your bin clearly identifiable.

It is the responsibility of the householder to ensure their brown bin/s are safely stored.  In the event of a missing bin there will be a charge of £30 for a replacement (cost of the bin) 

What if my sticker is damaged / missing?   

It is your responsibility to take care of the sticker on the bin lid and ensure your address remains clearly visible.  However if it is damaged/missing, please call Streetscene on and an officer will check your details on our system and if necessary make a site visit.

Is this new charge not going to discourage people from recycling? 

We hope that residents will understand the financial pressure we face and the reasons for introducing this new scheme.  It's hoped that the new subscription service, the use of the Household Recycling Centers  (free of charge) and home composting  will provide sufficient alternatives for those who wish to recycle.

Do you expect to see more fly-tipping of garden waste?

There's no evidence to suggest that we'll see any increase in fly-tipping.  We have spoken to other councils that have introduced similar schemes and they have told us that they have not seen an increase in fly tipping following the introduction of charges. 

However, we will monitor this closely and any reports of fly-tipping will be passed to our Environmental Enforcement Team for investigation.

What happens if I currently pay someone to cut my grass or attend to my garden?

If the garden waste materials are placed into your brown wheeled bin, then you would still need to subscribe to the kerbside collection service.  Alternatively, you can ask your gardener or the person who carries out the work for you to take the garden waste away and dispose of it responsibly – they may charge you to do so.  If you pay your gardener they cannot take the waste to one of our household recycling centers as the waste will be classed as trade waste when they remove it from your property.

Remember, householders are required by law to check that anyone removing waste from their property is authorised to do so under “Duty of Care”.  Householders who do not take reasonable measures to check that operators are legitimate waste carriers could be liable to a fine.

Can I put garden waste in my black bin? 

No.  Garden waste must be placed in your brown bin for collection or taken to Household Recycling Centres or home composted

Your black bin is strictly for non-recyclable waste. 


To arrange garden waste collections

Subscribe and pay the for garden waste collection service


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