Appeals

If you wish to appeal a decision that has been made, or if you have a complaint, please write to the Clwyd Pension Fund initially so that we can try to resolve your problem. Our contact details can be found here.

If the problem cannot be resolved, there is an Internal Disputes Resolution Procedure

The Internal Dispute Procedure is a two stage process:

Stage 1 – Within 6 months of your complaint arising, you should make a written complaint to the specified person that has been appointed by Flintshire County Council by completing this Stage 1 form.  The specified person will review your case along with the LGPS regulations to see if you have a valid case.  Within 2 months of making your complaint, you will receive a decision or a reason for any delay in coming to a decision.

Stage 2 – If you are unhappy with the specified person’s decision, or have not received a decision from the specified person within 3 months of making the complaint, you can take your complaint to the next stage by completing a Stage 2 form.  You must make a written complaint within 6 months of receiving a stage 1 decision or within 6 months from a date when you expected a decision to be made.

Stage 2 will be handled by an appointed officer who has had no previous involvement in your case.  The appointed officer will be acting on behalf of the administering authority.  Your case will be re-examined and the appointed officer will give you their decision to confirm or replace the stage 1 decision or they will explain their reasons for a delay in a decision being made.

A Guide to the Internal Dispute Resolution Procedure (240KB opening in a new window)