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View your account online

My Accounts is our online service that allows you to view details of your:

  • Council Tax account
  • Business Rates account
  • Housing Benefit claim details
  • Council Tax Benefit claim details

To use this service you need to register by completing and submitting the online registration form.

Once you are registered, we will send you a username and a random password to the address that we normally write to you at. When you receive them you should login into My Accounts and change them both to something that you can remember more easily. We strongly advise that you do this for your own security.

Register for My Accounts| or Log into My Accounts|

What can I use the system for?
Once you have registered and received your username and password, you will be able to use this service to do the following.

For Council Tax and Business Rates, you can:

  • Check when your next payment is due
  • See the value of any discounts that you are getting
  • Make payments online
  • Tell us about any changes

If you receive Housing or Council Tax benefit, you can:

  • View details of your benefit claim
  • Check when a payment is due
  • Check what you have been paid and when
  • Tell us of any changes
  • Repay Housing Benefit overpayments

If you are a landlord who receives your tenant's Housing Benefit you can use the system to check Housing Benefit claims that are paid directly to you, you can:

  • Check when a payment is due
  • See what payments have been made
  • Tell us about any changes

Frequently Asked Questions

Is it secure?
Yes, we are committed to protecting your privacy online. To ensure that no-body can read the information you send us we have taken the following measures:

Encryption technology

Our secure server software encrypts all your personal information. Encryption means taking original data (e.g. your username, customer account number and account details) and converting into coded data so that it is unrecognisable as it travels across the Internet.

When you enter the secure area of our website you will see a padlock icon appear in your browser window. You can click on the padlock to be sure that it is Flintshire County Council you are trusting.

Data Protection

We comply with the Data Protection Act 1998 which ensures the protection and care of personal information.

We may lawfully disclose information to other public sector agencies to prevent or detect benefit fraud, other crimes and to protect public funds.

We may also use information about you to help you access our services more easily, promote the more efficient delivery of services or help us to recover monies owed.

More information is available about the Data Protection Act|.

Why do I need a username and password?

You need a username and a password to help ensure access to your online account is secure. My Accounts uses a combination of a reference number and a separate password, both of which you will be able to change.

What if I forget my password?

Follow the link from the login page and we will send a reminder to your email address.

Can I be 'timed out' of a session?

For security reasons, all connections to My Accounts are timed out after 20 minutes of inactivity. You will need to enter your username and password again to access your account.

When can I use the system?
The system is available 24 hours a day, 7 days a week, except for short periods of maintenance. These will normally take place between 22.30 and 22.35 each day. A message will tell you if the system is unavailable.

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