Home > Resident > Council Tax and Benefits > Housing Benefits

Housing Benefits

What is it and who can claim?

If you're on a low income and finding it difficult to pay all or part of your rent, you may be able to get Housing Benefit.

Who is eligible?

You may get Housing Benefit if you pay rent and your income and capital (savings and investments) are below a certain level.

To work out your Housing Benefit, we will look at:

  • Money you and your partner or civil partner have coming in, including earnings, some benefits and tax credits and things like occupational pensions
  • Your savings and your partner's or civil partner's savings
  • Your circumstances: for example your age, the size of your family and their ages, if you or any of your family are disabled, and if anyone who lives with you could help with the rent

If you're entitled to Income Support, income-based Jobseeker's Allowance or the 'guarantee credit' of Pension Credit you could get maximum help with your rent.

Who isn't eligible?

You can't usually get Housing Benefit if:

  • You have savings of over £16,000, unless you are aged 60 or over and getting the 'guarantee credit' of Pension Credit
  • You live in the home of a close relative
  • You're a full-time student (unless you're disabled or have children)
  • You're an asylum seeker or are sponsored to be in the UK

If you're single (no children), and aged under 35 you can only get Housing Benefit for a shared room rate. There are some exclusions to this rule, for more information please see the Local Housing Allowance section below.

To see if you can get any help and for an estimate of your entitlement you can use our benefits calculator . (Please note, all our forms are compatible with Internet Explorer and Safari, however you may experience issues when using other browsers).

What if I own my home?

Getting help to make your mortgage interest payments.

Homeowners on certain benefits may be able to get help towards mortgage interest payments, called Support for Mortgage Interest (SMI).

You may get help if you are a homeowner and are eligible for:

  • Income Support
  • Income-based Jobseeker’s Allowance
  • Income-related Employment and Support Allowance
  • Pension Credit

To find out more about this, follow the link to the Gov.UK Website 

How To Claim

There is one claim form to complete and you are assessed for both Housing Benefit and Council Tax Reduction at the same time.

If you are claiming for an address in Flintshire, then the form, together with any evidence to support your claim will need to be returned to us. As benefit cannot normally be backdated, you should make your claim as quickly as possible.

You can use our on-line ‘Benefits Calculator’ (please note, all our forms are compatible with Internet Explorer and Safari, however you may experience issues when using other browsers) to see if you qualify.  If you have capital of £16,000 or more you will not be entitled to benefit unless you are getting ‘Guaranteed Pension Credit’.

Claim online:

We know that benefit forms can be quite long and complicated, so we have used new internet forms technology to make our on-line application as easy as possible:

• You can fill in the whole form off-line.  It doesn't matter if there are any problems with the internet, you can carry on with the form regardless.  You don't even have to fill it in all in one go.  You can save the form on your computer, and come back to it later.

• The form will help and guide you as you work through it, ensuring that you only fill in parts that are relevant to your claim.  This makes the form much simpler to complete.

• The form checks itself for errors and highlights anything you have missed.  When your form is free of errors it is easier for us to process.

• When completed, you can submit the form directly to our server so we can begin processing your claim without delay.

• Where we need to see evidence from you to support your claim, the form will give you a customised list of exactly what we need to see.

• To protect your privacy, all information you enter on the form is encrypted.

Online Application Form .  (Please note, all our forms are compatible with Internet Explorer, Chrome and Safari, however you may experience issues when using other browsers).

Home Visit:

If you are unable to visit one of our offices but need help to complete your benefit claim form, please contact us and we can arrange a home visit to help you.

How It's Paid

If you are a council tenant, we will pay any Housing Benefit straight into your rent account.

If you're not a council tenant the payment will normally be made to you, straight to your bank or building society account.

If you do not already have a bank or building society account, you will need to open one.  That way you can arrange to pay the rent to your landlord automatically, using a standing order.

It is up to you to pay the rent to your landlord.  If you don't pay rent, you may be taken to court and evicted from the property.

If you are worried about managing your money, contact us to see if we can help you. In some cases, we may be able to pay your benefit directly to your landlord. Our Safeguard Policy gives more information on this.

Follow these links to download an Application to pay Landlord and guidance notes. (Please note, all our forms are compatible with Internet Explorer and Safari, however you may experience issues when using other browsers).

Housing Benefit won't affect other benefits you get.

E- Notifications Service

What is E-Notifications?

E-Notifications is the new way to receive your Housing Benefit/Council Tax Reduction notifications instead of getting a traditional notification letter we will send your notification by e-mail. We can also send your landlord their notifications by email if they request.

What are the benefits of E-Notifications?

E-Notfications will provide a faster, more efficient and convenient way to receive and check your notifications. Here are some of the advantages:

• You can view your Housing Benefit/Council Tax Reduction notifications as soon as they are available and keep a copy on file.

• You still have the choice to download and print your notifications.

• You can redistribute copies of your notifications quickly and electronically.

• Notifications are issued direct to the intended recipient and are not delayed by post.

• It helps the Council to reduce printing and postage costs.

• It helps protect the environment by saving paper.

How do I register for E-Notifications?

To register to receive E-Notifications, simply complete the short application form.  (Please note, all our forms are compatible with Internet Explorer and Safari, however you may experience issues when using other browsers).

Claimant Form                                          Landlord Form

Changes in your circumstances

What do I do if my circumstances change?

You must tell us straightaway about any change in your circumstances.  It is your responsibility to let us know of any changes that may affect the amount of benefit you get.

If you do not tell us straight away we may pay you too much benefit, and you will have to pay back the overpayment.  Even if you have told another agency, such as the Department for Work and Pensions (DWP) or Pension Service, you must still tell us.

If the change means that you are entitled to more benefit and you do not tell us within one month of the change happening, you may lose benefit.

You may be prosecuted if you deliberately give us false information or fail to tell us of a change in your circumstances in order to get more benefit than you have a right to receive.

What type of changes must I tell you about?

Here are some examples of changes affecting you, your partner or a member of your household which you need to tell us about:

• Wages, pensions or benefits go up or down

• Any other change in your income

• Start or stop work

• Change jobs

• Start to get or no longer get any State Benefit

• Savings going up or down, unless they remain less than £6,000 (or less than £10,000 for pensioners aged 60+)

• If the amount of your savings goes over £16,000

• How many people live with you

• Any of your children leaving school

• If you stop receiving Child Benefit for a child

• Moving home (even if you move to another flat or room at the same address)

• Birth of a baby

• Going into hospital or a residential / nursing home

• A change in the amount of rent your landlord charges you

Please note;

This is not a full list and if you are unsure whether a change in your circumstances will affect your benefit please contact us for further advice.

Remember - If in doubt, tell us about it!

How do I report a change?

Please complete the Change in Circumstances form.  (Please note, all our forms are compatible with Internet Explorer and Safari, however you may experience issues when using other browsers).

If you are self employed and do not have an accountant please complete the following form to provide proof of your income. Self Employed Income form.  (Please note, all our forms are compatible with Internet Explorer and Safari, however you may experience issues when using other browsers).

What happens next?

Once we have been told about the change we will let you know whether a new application form or any further proof is required.

If you have provided us with everything we need, we will recalculate your benefit and notify you of your new award

Discretionary Housing Payments

Discretionary Housing Payments (DHPs) are payments that may be made by the Council to people that are receiving Housing Benefit but who may be still in further financial need with their housing costs.

The money used for DHPs is provided by the Government every year, but it is a limited sum and the Council has to decide how best to award the money.  In order to make a payment, the Council tries to meet the following objectives;

  • To encourage and help keep people in employment
  • To prevent homelessness and aid people to retain sustainable tenancies
  • To help people who are trying to help themselves
  • To help keep families together
  • To support vulnerable people in the community
  • To help people through times in which they are stressed and vulnerable
  • To help to alleviate poverty
  • To assist people that are particularly disadvantaged by Welfare Reforms

In order to make a decision the Council will consider the following points;

  • The shortfall between a person’s Housing Benefit and their rent
  • Steps taken by a person to reduce their rent liability
  • Steps taken by the person to find cheaper alternative accommodation
  • Reasons why a person cannot move to cheaper alternative accommodation
  • Steps taken by a person to increase their income
  • The financial circumstances of the person and their family, but Disability Living Allowance (Mobility Component) will not be considered as income
  • Any relevant medical circumstances of the person and their family
  • Any circumstances which may be considered as exceptional
  • The level of funding available to FCC
  • The consequences of not awarding a DHP

Please note: If you are no longer claiming Housing Benefit because you now claim Universal Credit, you can still apply for Discretionary Housing Payment.​

Apply for Discretionary Housing Payments

Apply for Discretionary Housing - Removal Costs ONLY

View the Discretionary Housing Payment Policy

(Please note, all our forms are compatible with Internet Explorer and Safari, however you may experience issues when using other browsers).

If you are interested in viewing our statistics on how the Discretionary Housing Payment monies were spent, please click here.

Universal Credit

What Is Universal Credit?

Universal Credit is a major change to the way in which welfare support is delivered.

Universal Credit was introduces in Flintshire on the 7 April 2014.

Universal Credit is not paid by Flintshire County Council. If you have any questions about the amount of Universal Credit you receive or how it is paid, please contact the Universal Credit helpline on 0845 600 0723.

Universal Credit is delivered through Shotton Jobcentre wef 7 April 2014.  Initially only certain claimants will be able to apply for Universal Credit.

In Flintshire, only residents living in postcodes beginning CH5-1, CH5-2, CH5-3, CH5-4, CH5-9 and more recently CH1-6 & CH4-8 can make a claim for Universal Credit.

In addition, you must:

  • Be single or a couple from 28/07/2014, with no dependent children, British citizen and aged between 18 years and 60 years and six months
  • Be fit for work
  • Not be pregnant, nor have given birth within the last 15 weeks
  • Not be in receipt of Disability Living Allowance or Personal Independence Allowance
  • Not have savings in excess of £6,000
  • Not have any caring responsibilities
  • Not be self-employed, in education, nor have a person acting on your behalf over your claim
  • Have a valid bank account and National Insurance number

If you meet all the above criteria you must make a claim for Universal Credit

If you are not eligible for Universal Credit, you can:

DWP have launched new online help for job seekers.  Featuring a range of helpful hints, tips and videos and updated every working day, the Daily Job Seeker is an ever growing library of content to help people find work.  From hints on creating an eye-catching CV to top tips on getting into specific sectors that are recruiting now, the blog-style site features advice directly from employers and recruiters.  It also includes information about Universal Credit and the ways it can help people get back to work more quickly

If you meet all the above criteria you must make a claim for Universal Credit

Most claims for Universal Credit will be made online

It will take between 20 and 40 minutes to make the claim online.  Make sure you have enough time to complete the application.  You cannot save the online application and go back to it later.

If you're making your application online and need help and support contact the Universal Credit helpline on 0845 600 0723 whilst you are online and they will assist you with making your claim.

Universal Credit will start from the date you make your claim. It will only be backdated in exceptional circumstances.

Do not delay making your claim - you will lose money.

Changes in your circumstances must be reported within 14 days. If you delay reporting a change, you could receive a civil penalty of £50.

If you're also receiving help with paying your Council Tax you will need to report the change in your circumstances to the benefits team at Flintshire County Council.

When you have completed your online application, you will see an on-screen message that will give you an estimate of the amount of Universal Credit you will receive and when it is likely to be paid. This will normally be five weeks after you submit your claim.

Universal Credit will the normally be paid every month.

If you rent your home, the payment will include an amount for your rent and you will be responsible for paying rent to your landlord.

Flexible Early Payments

If you need to pay an urgent bill before your Universal Credit payment is due, you can ask for a Universal Credit advance. This will only be made if you meet certain conditions.  If you receive an advance payment, future payments will be reduced to repay this advance.

To request an Universal Credit advance you will need to contact the Universal Credit helpline on 0845 600 0723.

Alternative Payment Arrangements

Some claimants may need extra help with moving towards a single monthly payment.  If you're facing difficult circumstances, you may be able to have Universal Credit paid differently.  This is called an alternative payment arrangement. Examples of alternative arrangements are:

  • Having the housing costs element paid direct to your landlord
  • Being paid twice monthly instead of monthly

Over time you will need to improve how you manage your money, so you can move off alternative payment arrangements and on to the normal Universal Credit payment.

To request an alternative payment arrangement you will need to contact the Universal Credit helpline on 0845 600 0723.

Please note: If you are no longer claiming Housing Benefit because you now claim Universal Credit, you can still apply for Discretionary Housing Payment.

The Housing Benefit Cap

There have been some recent changes to the amount of benefit that a working age household can receive.  

 From 7th November 2016, The Benefit cap is: 

  • £384.62 per week (£20,000 a year) for a family or couple
  • £384.62 per week (£20,000 a year) for a single person with children living with them
  • £257.69 per week (£13,400 a year) for a single person.

 Need Help?

Flintshire County Council have been working with Job Centre Plus to make contact with all households that may be affected by the changes.

If you think you may be affected by the Benefit Cap you may be entitled to claim Discretionary Housing Payments to assist you. If you would like further information or advice, please contact us as soon as possible either by email benefits@flintshire.gov.uk or phone, 01352 704848, or call into one of the Council’s Connects Offices.

Local Housing Allowance (LHA)

If you are are renting a property or room from a private landlord and you are on a low income, you may be able to claim and receive Local Housing Allowance (LHA).

What is Local Housing Allowance?

Local Housing Allowance is a new way of working out Housing Benefit for people who rent accommodation from a private landlord. It was introduced in April 2008.  It applies to new claims for benefit and for customers already on Housing Benefit who change address or move into privately rented accommodation.

If you live in council accommodation or other social housing, such as a housing association, LHA will not affect you unless you move into accommodation rented from a private landlord.

How does Local Housing Allowance work?

The amount of LHA is based on the area that the customer rents in, the number of occupiers in the property and the size of the household.  LHA is a fairer way of calculating Housing Benefit, as it ensures that tenants with similar circumstances and living in the same area receive the same amount help with their rent.

How do these changes affect those already on Housing Benefit?

If you are already on Housing Benefit, you will not be affected unless you change address and move into accommodation rented from a private landlord.  You would then change over to LHA.

How is Local Housing Allowance calculated?

The Rent Service calculate LHA rates for each individual area or ‘Broad Market Rental Areas’, as they are known.  The rates vary for each area and also depend on the number of bedrooms in the property.  The rates are reviewed monthly.

To work out the maximum LHA rates you need to know:

1) Which bedroom rate you qualify for.

2) The (Broad Market Rental) Area that you will be renting in.

Which bedroom rate do I qualify for?

This is not the number of bedrooms in the property but the number of bedrooms your household actually needs. Follow the link to find out how many bedrooms you qualify for:

Local Housing Allowance Bedroom Calculator  .

Which Broad Market Rental Area am I going to rent in?

You can find out which Broad Market Rental Area you are renting in by using the Post Code search facility on the attached link. Also, by selecting the number of bedrooms you qualify for, you can view the maximum LHA rate that applies.

Find Local Housing Allowance rates by Post Code  .

How much will I actually get?

The LHA rates are the maximum benefit you can receive, no matter how much the rent actually is. Remember that LHA is a means tested benefit and that you may get less than the maximum allowance.  This will depend on the money you have coming in and any savings you have.

For an estimate of your entitlement you can use our benefits calculator or you can contact us.  (Please note, all our forms are compatible with Internet Explorer and Safari, however you may experience issues when using other browsers).

What if my rent is more or less than my allowance?

If the rent you negotiate with your landlord is lower than the allowance you receive, you will be able to keep the difference up to a maximum of £15 per week.  This will not normally be taken into account when deciding other benefits.

Please note the following changes from 5 th April 2010:

  1. Customers who make new claims or change address on or after 5 April 2010 will not be entitled to keep any excess Housing Benefit over their rent.
  2. Customers already receiving an excess of up to £15 per week will lose this on the anniversary of their claim following 5 th April 2010.

If the rent is more than the allowance you receive, you will have to pay the difference or look for alternative accommodation.

How to claim?

You can claim LHA as soon as you have a rent agreement with your landlord,if you delay you could lose benefit.  You will need to complete our claim form for Housing and Council Tax Benefit.  More information is available on how to claim including how to obtain a claim form.

How you are paid LHA?

The payment will normally be made to you, straight to your bank or building society account. Payment is not normally made to your landlord.

If you do not already have a bank or building society account, you will need to open one.  That way you can arrange to pay the rent to your landlord automatically, using a standing order.  It is up to you to pay the rent to your landlord.  If you don't pay rent, you may be taken to court and evicted from the property.

If you are worried about managing your money, ask us if we can help you. In some cases, we may be able to pay your benefit to your landlord.  Our Safeguard Policy gives more information on this.

Follow these links to download an Application to pay Landlord and guidance notes

Where are the rates published?

The current LHA rates for the Broad Market Rental Areas in Flintshire are under useful documents

Changes in circumstances.

If you are getting Housing Benefit or Local Housing Allowance and you move to a new address or other circumstances change, you should tell us straightaway.  You may need to make a new claim for Housing Benefit or Local Housing Allowance.

You can use this link to obtain more information on reporting a change in circumstances including a downloadable form.

You can follow this link to the ‘LHA Direct’  website or you can contact us for more information.

Rent Restrictions

From the 1 April 2013, Housing Benefit will be reduced for working age people who are considered to have “spare” bedrooms in their Council and Housing Association accommodation.  This is determined under new rules.

Under these new rules one bedroom is allowed for each of the following:

  • A single adult or couple, and
  • A child, but two children can share a bedroom up to the age of 10 if they are the opposite sex, or 16 if they are the same sex, and
  • A room is also allowed for a claimant or partner that requires overnight care from a carer.

If a tenant has one spare bedroom in the house under these rules, then the full rent that their Housing Benefit is calculated on is reduced by 14%.  If there is two or more spare bedrooms, the full rent for Housing Benefit is reduced by 25%.

People that have a death in their household are protected from the reduction for 12 months.

View your claim online (My Accounts)

To use this service you need to register by completing and submitting the online registration form.

Once you are registered, we will send you a username and a random password to the address that we normally write to you at.  When you receive them you should login into My Accounts and change them both to something that you can remember more easily.  We strongly advise that you do this for your own security.  (Please note, all our forms are compatible with Internet Explorer and Safari, however you may experience issues when using other browsers).

Register for My Accounts (Claimant)

Register for My Accounts (Landlord)

or

Log into My Accounts

What can I use the system for?

Once you have registered and received your username and password, you will be able to use this service to do the following.

If you receive Housing, you can:

  • View details of your benefit claim
  • Check when a payment is due
  • Check what you have been paid and when
  • Tell us of any changes
  • Repay Housing Benefit overpayments

If you are a landlord who receives your tenant's Housing Benefit:

You can use the system to check Housing Benefit claims that are paid directly to you.

  • Check when a payment is due
  • See what payments have been made
  • Tell us about any changes

Frequently Asked Questions

Is it secure?

Yes, we are committed to protecting your privacy online.  To ensure that no-body can read the information you send us we have taken the following measures:

Encryption technologyOur secure server software encrypts all your personal information.  Encryption means taking original data (e.g. your username, customer account number and account details) and converting into coded data so that it is unrecognisable as it travels across the Internet.  When you enter the secure area of our website you will see a padlock icon appear in your browser window.  You can click on the padlock to be sure that it is Flintshire County Council you are trusting.

Data ProtectionWe comply with the Data Protection Act 1998 which ensures the protection and care of personal information.

When you enter the secure area of our website you will see a padlock icon appear in your browser window.  You can click on the padlock to be sure that it is Flintshire County Council you are trusting.  We comply with the Data Protection Act 1998 which ensures the protection and care of personal information.

We may lawfully disclose information to other public sector agencies to prevent or detect benefit fraud, other crimes and to protect public funds.

We may also use information about you to help you access our services more easily, promote the more efficient delivery of services or help us to recover monies owed.

More information is available about the Data Protection Act

Why do I need a username and password?

You need a username and a password to help ensure access to your online account is secure.  My Accounts uses a combination of a reference number and a separate password, both of which you will be able to change.

What if I forget my password?

Follow the link from the login page and we will send a reminder to your email address.

Can I be 'timed out' of a session?

For security reasons, all connections to My Accounts are timed out after 20 minutes of inactivity. You will need to enter your username and password again to access your account.

When can I use the system?

The system is available 24 hours a day, 7 days a week, except for short periods of maintenance. These will normally take place between 22.30 and 22.35 each day.  A message will tell you if the system is unavailable.

Benefit Fraud

Flintshire County Council wants everyone who is entitled to claim benefits to apply for them, but stop those who steal from the system.  Fraud has an impact on the amount of Council Tax and income tax you pay and the amount of resources available to the community.

  • Benefits are for the needy - not the greedy.
  • Benefit fraud is theft from everyone, taxpayers and non-tax payers alike. It's theft from those entitled to benefits.
  • Benefit fraud is not just the Government's business - it's everybody's business.

Flintshire County Council is committed to protecting public funds through action against benefit fraud and anyone who cheats the benefit system will not be allowed to get away with it.

What is Benefit Fraud

Benefit fraud is where people claim a benefit including Housing Benefit and Council Tax Support they are not entitled to by giving false information or not telling us when their circumstances change.

People who deliberately claim benefit when they are not entitled to it are committing a criminal offence.

Any person who makes a false statement or produces a false document in order to obtain benefit is committing a criminal offence that is punishable

Any person who fails to notify the Council of a change of circumstances in order to continue to receive benefit is committing a criminal offence that is punishable

Flintshire County Council are anxious to ensure that people who are entitled to benefits receive all the help they need.

We do however consider Benefit Fraud to be a serious offence against not only the Council and the Government, but against society as a whole, for this reason we are seriously committed to tackling the issue of Benefit fraud in a professional manner , working to guidelines and legislation laid by the Government

Money lost to Benefit cheats is money that is supposed to be spent on you and on services provided by the Council.

Benefit fraud is a criminal offence involving false claims for Benefits such as Housing Benefit and Income Support.  It is a major part of organised crime today.

How to report suspicions of fraud

If you suspect that someone is claiming benefit fraudulently, please let us know.  All information is kept strictly confidential and you do not have to give your name and address if you don't want

DWP Contact Details

You do not have to give your name and all contacts will be treated in complete confidence.

What information do you need to provide?

The list below indicates the type of information we need in order to initiate an investigation.  Don’t be put off because you don’t know everything on the list, just provide as much information as you can.

  • Name(s) and address(s) of person(s) involved.
  • Type of benefit fraud being committed.
  • Description(s) of persons involved.
  • Vehicles.

Additional information...

If someone is working and claiming:

  • Name & address of employer.
  • How long has person has worked there?
  • Type of work done? - Number of hours? - Level of earnings?
  • Time the person works (start and finish).
  • Are any work clothes worn - description.
  • Is a company vehicle used?

If someone is not declaring a resident partner:

  • Name and description of partner.
  • Approximate age.
  • How long has partner been resident?
  • If partner works, full name and address of their employer, plus times they work. Any work clothes worn / do they have a company vehicle?
  • If the partner is also claiming benefits, do you know from what address and what benefits are being claimed?

If someone is not living at an address:

  • How long has the person not been resident?
  • What address does the person live at?
  • Name of householder there.
  • Have all belongings been removed from address?
  • Does anyone visit to pick up post at address? - When and how often?

If someone is not declaring other capital owned:

  • Type of capital? Bank accounts/house/unit trusts/stocks/shares/premium bonds etc.
  • Which bank(s)?
  • Address of property(s) owned?
  • If other property owned, is it rented out? - to who? - How long has it been rented out? - Any other tenant’s names? - Amount of rent charged?
  • How long have they owned the property?

If someone is not declaring other income:

  • What type of income is it?
  • How much? - How long have they been receiving it? – From who?

If someone is not declaring other adults (not their partner) living with them:

  • Name(s) and descriptions.
  • How long have they been resident?
  • Do you know their previous address?
  • Working or claiming benefits? - Full employer details.
  • If working, the times they work?
  • Do they pay rent to stay there?

Landlords

Sometimes landlords can be involved in the fraud. If you know or suspect a landlord to be involved in fraudulent activity please provide as many details as you can concerning the property, the tenants and the circumstances involved.

Employers

Employers can sometimes collude with employees to help them abuse the benefits system.  Please provide us with as much evidence as possible if you are aware this is happening. Employer name, address, premises used, vehicles used, as many employee names as you can, suppliers or customers that employees may deal with regularly.

Vehicles

Provide the make (e.g. Ford) model (e.g. Mondeo) colour and registration of vehicle(s) being used. If a vehicle has logos, markings or business details on it, please ensure these are also given.

Potentially Violent

Confirm if any person involved in the fraud is known to be potentially violent. If yes, how do you know this? Remember, the more details you can provide about the alleged fraud, the more likely it is that we'll be able to initiate an investigation.

Customer Satisfaction Questionnaire

We value your feedback on the service you have received.  Please complete our Customer Service Questionnaire on the link below.

Customer Satisfaction Questionnaire

Contact information

You may need to contact us for a number of reasons, perhaps to tell us of a change in your circumstances or for advice on making a new claim.

You can contact us in the following ways:

By e-mail

benefits@flintshire.gov.uk

By phone

You can ring us between 8.30am - 5.00pm Monday to Friday.

Our telephone number is 01352 704848

Log a call back request here

By post

Benefits Team
Flintshire County Council
County Hall
Mold
CH7 6NA