Council Tax

Council Tax Premium - 1st April 2017

What is the Council Tax Premium

From 1 April 2017, local authorities will be able to charge a premium of up to 100% of the standard rate of council tax on long-term empty homes and second homes.

The legislative changes were made by the Housing (Wales) Act 2014 and the powers given to local authorities are discretionary.

Flintshire County Council has now made a decision to introduce a 50% Council Tax premium, effective from 1 April 2017, for properties designated as second homes or long term empty that are not in use as someone’s sole or main residence.

The discretion given to local authorities to charge a premium is intended to be a tool to help local authorities to:

  • bring long-term empty homes back into use to provide safe, secure and affordable homes
  • support local authorities in increasing the supply of affordable housing and enhancing the sustainability of local communities

Are there any exceptions to the premium

There are some exceptions to the premium that may apply from 1st April 2017 listed below:

  • Class 1 - Dwellings being marketed for sale – this exception is time-limited for one year
  • Class 2 - Dwellings being marketed for let – this exception is time-limited for one year
  • Class 3 - Annexes forming part of, or being treated as part of, the main dwelling
  • Class 4 - Dwellings which would be someone’s sole or main residence if they were not residing in armed forces accommodation
  • Class 5 - Occupied caravan pitches and boat moorings
  • Class 6 - Seasonal homes where year-round occupation is prohibited
  • Class 7 - Job-related dwellings

If you believe you are eligible for an exception listed above please complete our online form at www.flintshire.gov.uk/ctforms with the relevant information.

What if my property isn’t eligible for an exception?

With effect from April 1st 2017 you will be subject to the 50% Council Tax Premium, however the council does have schemes in place if your property remains a second home or long term empty property. If you would like to work with the council in order to bring the property back into full-time use we can potentially assist you.

The council is the first local authority in Wales to set up its own housing company and North East Wales (NEW) Homes can offer a very competitive management service. For a single upfront payment and a monthly charge of 10% of the rent NEW Homes will take on the letting and management of your property. For further information about NEW Homes and the services they offer please visit www.northeastwaleshomes.co.uk or call 01352 701400.

Single Person Discount Review

Council Tax payers in Flintshire who receive a 25 per cent reduction on their bill as single occupancy residents will soon be checked to make sure the reductions are correct. This is a regular exercise, with a similar review last carried out during 2014.

Datatank Ltd, a leading service provider who specialise in these reviews, will be working with the Council to confirm the discount for genuine claimants and to identify people who are claiming a discount on their Council Tax when they are not entitled to it.

Where incorrect claims are identified the Council will be ending the claims and seeking to reclaim the discount from an appropriate date.

At present, over 21,600 residents – nearly one in three households – claim the single person discount and while the vast majority of these residents are claiming the discount correctly, there may be cases where the Council have not been informed about a change in household occupancy, which affects the reduction, or a false claim has deliberately been made.

Any taxpayers currently receiving a discount that they feel may not be correct are urged to contact the Council Tax service straight away on (01352) 704848 before the full review begins in late August.

How To Register or Notify Us If You Have Moved

If you would like to register for Council Tax, or advise us that you have moved, please complete our online moving home form.  (Please note, all our forms are compatible with Internet Explorer and Safari, however you may experience issues when using other browsers).

In order for us to register your details quickly and accurately, it would be helpful if you could provide your contact telephone number, in case we need to contact you.

You can also use the form to let us know that you have purchased a property even if you have not yet moved in.

If you are a landlord or a letting agent wanting to notify us of a change in tenants please complete our online landlord notification form (Please note, all our forms are compatible with Internet Explorer and Safari, however you may experience issues when using other browsers).

We will then send you a bill with your personal account number on it.  You should quote your account number when contacting us.

Your Council Tax Bill

Council Tax is a locally set tax that is payable on all domestic properties. Your Council Tax is made up of three separate charges or precepts, based on the property valuation band that your property has been placed in by the Valuation Office Agency.

The separate charges are:

  • Flintshire County Council
  • Police and Crime Commissioner North Wales
  • Your local Town or Community Council

Flintshire County Council collects all of these charges which are then paid to each of the organisations.

For further information about your bill, ways to pay, discounts and exemptions or the spending plans for the council please click this link to Your Guide to Council Tax

Please follow the link for further information about the spending plans for the Police & Crime Commissioner.  Funding North Wales Police

Who has to pay?

Council Tax is charged on most homes whether it is a house, bungalow, flat, maisonette or mobile home and whether it is owned or rented.  Usually one person, called the liable person, has to pay the Council Tax. Nobody under the age of 18 can be a liable person.  

People living together will both be liable, even if there is only one name on the bill.  This applies whether the people are married, living together or in a civil partnership.  If one person is a full time student or is severely mentally impaired, they will not be liable.  

It is usually the person living in a property that will be the liable person. We have to decide who has to pay Council Tax for each property before we issue a bill.

People who live in a property as their main residence have to pay the Council Tax for that property.  We treat you as a resident if you are 18 years old or over and live in a property as your main residence.  

If more than one person lives in a property, we use a system called the ‘hierarchy of liability’ to work out who has to pay the Council Tax.  

The person nearest to the top of the hierarchy is the person who has to pay.  Two people at the same point of the hierarchy have the same responsibility to pay unless one of them is a full time student or is severely mentally impaired. If no one lives in the property then the owner has to pay the Council Tax.  

The hierarchy of liability is:  

  1. A resident who owns the freehold
  2. A resident who owns the leasehold
  3. A resident who is an assured tenant or is a statutory or secure tenant
  4. A resident who is a licensee. This means that they are not a tenant but have permission to stay there
  5. Any resident, for example, a squatter
  6. An owner of the property who does not live there  

There are some properties where the owner, rather than the residents, will be responsible for payment. The hierarchy of liability does not apply to these properties.

The owner will be liable under the following circumstances:

  • Houses in multiple occupation. This is where the residents do not form a single household and pay their rent separately for different parts of the property. The tenants will usually have separate tenancy agreements.
  • Residential care or nursing homes, and some types of hostels which provide care
  • Homes occupied by religious communities
  • Homes which are occasionally occupied by the owner and whose domestic staff are also resident
  • Properties occupied by ministers of religion, where the property is a residence from which the minister's duties of office are carried out
  • Properties provided to asylum seekers

What if I think I don't have to pay council tax?

If you don't think you have to pay Council Tax, you should contact us first.  If you are not happy with our response, you can appeal to the Valuation Tribunal.

E-billing service

What is e-billing?

E-billing is the new way to receive your Council Tax bill. Instead of getting a traditional paper bill we will send your bill by e-mail.

What are the benefits of e-billing?

E-billing will provide a faster, more efficient and convenient way to receive and check your bills. Here are some of the advantages:

  • You can view your bill as soon as it is available and keep a copy on file.
  • You still have the choice to download and print your bill.
  • You can redistribute copies of bills quickly and electronically.
  • Each person named on the bill can receive their own copy at the e-mail address given for each person.
  • Bills are issued direct to the intended recipient and are not delayed by post.
  • It helps the council to reduce printing and postage costs.
  • It helps protect the environment by saving paper.

How do I register for e-billing?

To register to receive e-bills, simply complete the short application form below.

Ebilling application form

Important guidelines regarding using the council's e-billing service can be found below

Important guidelines regarding e-billing

View your account online

My Accounts is our online service that allows you to view details of your Council Tax account. To use this service you need to register by completing and submitting the online registration form. Once you are registered, we will send you a username and a random password to the address that we normally write to you at. When you receive them you should login into My Accounts and change them both to something that you can remember more easily. We strongly advise that you do this for your own security.

Register for My Accounts or Log into My Accounts

What can I use the system for?

Once you have registered and received your username and password, you will be able to use this service to do the following:

  • Check when your next payment is due
  • See the value of any discounts that you are getting
  • Make payments online
  • Tell us about any changes

Is it secure?

Yes, we are committed to protecting your privacy online. To ensure that nobody can read the information you send us we have taken the below measures.

Encryption technology

Our secure server software encrypts all your personal information. Encryption means taking original data (e.g. your username, customer account number and account details) and converting into coded data so that it is unrecognisable as it travels across the Internet.

When you enter the secure area of our website you will see a padlock icon appear in your browser window. You can click on the padlock to be sure that it is Flintshire County Council you are trusting.

Data Protection

We comply with the Data Protection Act 1998 which ensures the protection and care of personal information. We may lawfully disclose information to other public sector agencies to prevent or detect benefit fraud, other crimes and to protect public funds. We may also use information about you to help you access our services more easily, promote the more efficient delivery of services or help us to recover monies owed. Read more about the Data Protection Act.

Why do I need a username and password?

You need a username and a password to help ensure access to your online account is secure.  My Accounts uses a combination of a reference number and a separate password, both of which you will be able to change.

What if I forget my password?

Follow the link from the login page and we will send a reminder to your email address.

Can I be 'timed out' of a session?

For security reasons, all connections to My Accounts are timed out after 20 minutes of inactivity. You will need to enter your username and password again to access your account.

When can I use the system?

The system is available 24 hours a day, 7 days a week.

How Is My Property Banded

How do I check my Council Tax Band?

Search the VOA website (new window)

How is my property valued?

The Valuation Office Agency (VOA) is responsible for valuing all properties in England and Wales and placing your property in one of nine property bands. The VOA is an independent agency and not part of the council. From the 1st April 2005, all properties in Wales have been re-valued. The VOA calculate your property band based on property prices on the 1st April 2003. This is known as the ‘valuation date’. The set date ensures that all properties are assessed as at a fixed point in time, ensuring a fairer system for everyone. The VOA takes account of the size, age, character and locality of your property and sales data from around the valuation date to arrive at the correct valuation band. If your property was built after the 1st April 2003 the VOA will band your property according to what the value would have been on that date using comparable sales data to do this.

What are the Valuation Bands?

Each band has a range of property values. The amount of Council Tax that you pay depends on the valuation band of the property you live in and the community in which the property is located.

How do I find out how much I should pay?

If you would like to know how much Council Tax is due for a property that you live in please send an e-mail, remembering to let us know the address of the property. We will then send you an e-mail to let you know what the latest Council Tax charges are for the current financial year. We will assume that there are two people living in the property and that you are not entitled to discounts. The property bands and values for Wales are shown in the Council Tax Guide (pdf opens in new window).

Band Band Range of Values  
A under £44,000
B £44,001 to £65,000
C £65,001 to £91,000
D £91,001 to £123,000
E £123,001 to £162,000
F £162,001 to £223,000
G £223,001 to £324,000
H £324,001 to £424,000
I £424,001 and above

How and Where Can I Pay

Online

You can Pay Online with most credit and debit cards.

Internet / telephone banking

You can make a payment using telephone or internet banking. Simply quote the council’s bank details - Sort Code 54 10 10, Account Number 72521775, and quote your Council Tax account number as shown on your bill.

Direct Debit

The majority of our customers choose to pay by Direct Debit. We offer a choice of payment dates, which are: the 1st, 8th, 18th or the 25th day of each month or weekly, if you prefer. If you would like to change to this method of payment, please call the Council Tax team on 01352 704848. We are usually able to set up your Direct Debits over the telephone.

Alternatively, you can download a Direct Debit form.

Credit / Debit Card Telephone payments

You can make payment with most credit or debit cards by calling our our automated telephone payment service on 01352 704 470 and following the prompts given.

Please Note - There is a 1.45% handling fee for payments made by credit card.

Bank

You can make payment by cash at any bank, but you may be charged for this service. It is important that you quote the council’s bank details, Sort Code 54 10 10, Account Number 72521775 along with your Council Tax account number.

Council / Connects Offices - Opening times as advertised

We welcome payment by cash and most credit or debit cards. Please take your bill with you when you make your payment and you will be given a receipt.

For information regarding opening times and addresses please follow the link below

Flintshire Connects

How To Reduce My Bill (eg. Single Person's discount)

When we work out Council Tax, we assume that two people, aged 18 or over, live in most properties. Some people are ‘disregarded’ for Council Tax purposes. This means that we will not count them for Council Tax purposes when we decide how many people, aged 18 or over, live in your property. For example if there are two adults in a property and one of them is a disregarded person, the Council Tax charge is calculated as if only one adult is living in the property and a 25% discount would apply. Equally, if there is only one adult living in the property then a 25% discount would normally apply.  There are several different discounts available which we have summarised below.
Please download and return a completed application form.

Single Person Discount
If you are the only adult living in a property you may be entitled to a 25% discount. Please complete our online Single Persons discount form or download an application form

Disregarded Person Discounts 
There are several types of these which we have summarised below.

Persons in Detention
This discount applies to a person who normally lives in your property but is detained in a prison, hospital or other place of detention for any reason other than for non-payment of Council Tax.   Download an application form
Severely Mentally Impaired
A person considered to be severely mentally impaired will be disregarded for Council Tax purposes. Download an application form .
Persons in Respect of Whom Child Benefit is Payable
This discount applies where a person is 18 but entitlement to child benefit continues to be paid for them. Download an application form
School and College Leavers
People aged 18 or 19 who leave school or finish a course at a further education college after 30 April in any year are disregarded for discount purposes until the 1 November of that year. To apply for this discount please contact the Council Tax Team .
Students
Full time students are disregarded for discount purposes during any period in which they fall within the definition of a student.   Download an application form
Student Nurses
Student nurses are disregarded if they are following a course leading to an appropriate registration as a nurse, midwife or health visitor.   Download an application form
Apprentices
Apprentices earning no more than £195 per week gross can be disregarded for discount purposes during any period in which they fall within the definition of an apprentice.   Download an application form
Youth Training Trainees
Youth trainees under 25 years old and undertaking training through appropriate employment are disregarded for Council Tax purposes. Download an application form . (pdf opens in new window)
Hospital Patients
People whose sole residence is in a National Health Service hospital or registered care home will be disregarded for Council Tax purposes.   Download an application form
Patients in Homes  
A person whose sole residence is in a residential care home, nursing home, mental nursing home or hostel in England or Wales, and who is receiving care or treatment in a home or hostel is disregarded for Council Tax purposes.   Download an application form
Carers
Carers are disregarded for Council Tax purposes, provided they satisfy the conditions of the definition of a carer. Please ensure that you carefully read the definition of a carer on the application form before applying. Download an Application Form
Care Workers
If you are a care worker providing care on behalf of an official or charitable body and earn no more than £44 per week from this employment, you may qualify for a discount. Please contact the Council Tax Team to see if you qualify for a discount.
Members of Religious Communities
If a person is a member of a religious community whose principal occupation is prayer, contemplation, education, the relief of suffering, or any combination of these they may be disregarded for Council Tax purposes. 
To apply for this discount please contact the Council Tax Team .
Disabled Banding Reduction
If you, or someone who lives in your household, needs an extra room or extra space in your home because of a disability, we may be able to give you a reduction in the amount of Council Tax that you pay.
A reduction may not apply just because the disabled person is registered as disabled. The criteria relates to the physical nature of your property.
Provided that it is essential or of major importance for the well-being of the disabled person who is resident in your property, a reduction may be granted if one of the following conditions applies:
  • A room, other than a bathroom, kitchen or lavatory, is used mainly by the disabled person and is required for meeting their needs.
  • An additional bathroom or kitchen is required to meet the needs of the disabled person.
  • There is enough space for the use of a wheelchair where one needs to be used inside the property.
You do not have to have made any adaptations yourself to the property. Providing one of the above conditions applies, you may be entitled to a reduction.
It may be necessary for a Council tax inspector to visit the property, to confirm the adaptations that have been made to your property. The inspector will normally contact you in order to make an appointment. Please note all staff carry and provide identification.
If we give you a disabled band reduction we will charge you Council Tax at one band lower than your actual valuation band. For example, if your property is in band D you will be charged the band C rate. If your property is in band A, your reduction will be 1/9th of the charge for Band D in your area.
If you want to apply for a disabled banding reduction you can download an application form

Council Tax Reduction Scheme

If you are responsible for paying the Council Tax and you are on a low income, you may be able to get help with some or all of your Council Tax bill.
Who is eligible?
You may get Council Tax Reduction if you pay Council Tax and your income and capital (savings and investments) are below a certain level.
For more information and how to claim please visit our Council Tax Reduction Page.   

Exemptions Available For My Property

Sometimes you may not have to pay Council Tax.  Most exemptions only apply when no-one lives in a property, but sometimes occupied properties are exempt.
A brief description of the many different types of exemptions that are available are given on this page.

Exemptions with a time limit
Class A - An unoccupied property requiring / undergoing major repair / structural alteration
This exemption can be applied to a property which is unoccupied and undergoing or requiring major repair or structural alteration and can be applied for a maximum of 12 months. If the works continue and the property remains unoccupied after 12 months, the full council tax charge will be due. Download an application form .
Class B - An unoccupied property owned by a charity
An empty property owned by a charity and last used for charitable purposes is exempt for up to six months.
Class C - An unoccupied property which is unfurnished
Empty and unfurnished properties are exempt for up to six months. Newly built properties are exempt for up to six months after they are completed as long as the property remains unoccupied and unfurnished.
Class F - An unoccupied property following the death of the occupant
This exemption applies when a property is left unoccupied following the death of the person liable to pay the council tax and a grant of probate or letters of administration have not been awarded. The exemption will cease 6 months after grant of probate or letters of administration have been awarded. The exemption will also cease If the property becomes occupied; or If the property is sold or transferred to a beneficiary; or by re-letting of a rental property.
Empty properties that are exempt as long as they are unoccupied
Class D – An unoccupied property left empty by people who are in prison
This exemption applies to unoccupied properties where the owner or tenant of the property is detained in a prison, hospital or other place of detention.
Class E - A Property left unoccupied by a person in a hospital or care home
This exemption applies where a person has left their property unoccupied to receive care or treatment in a hospital, residential care home, nursing home or hostel. The exemption will only apply if the occupier has no intention of returning to the property.
Class G - Properties where occupation is forbidden by law
This exemption will apply to a property if its occupation is prohibited by law.
Class H - An unoccupied property such as vicarages being kept for a minister of religion
This exemption applies to a property that is unoccupied and waiting to be occupied by a minister of religion who will perform the duties of their office at the property.
Class I – An unoccupied property left empty because the liable person has gone to live elsewhere to receive personal care
This exemption applies where a person has left their property unoccupied to live with someone else in order to receive personal care due to old age, disablement, illness, past or present alcohol or drug dependence, or past or present mental disorder. Class J - Property left empty because the liable person has gone to live elsewhere to provide personal care to another person.
Class J - A property left unoccupied by a person providing personal care
This exemption applies where a person has left their property unoccupied to live with someone else in order to provide personal care for someone else due to old age, disablement, illness, past or present alcohol or drug dependence, or past or present mental disorder. 
Class K - A property left unoccupied by a student
This exemption applies if an unoccupied property is owned by and was last occupied by a student.
Class L - An unoccupied property which has been re-possessed
This exemption applies to properties that are unoccupied and have been re-possessed by the mortgage provider. If the property is not unoccupied on the date of re-possession, the exemption will take affect from the date it becomes unoccupied.
Class Q - A property left unoccupied by a person who is bankrupt
This exemption applies where the person who would be liable to pay council tax for an unoccupied property is in bankruptcy.  
Class R - An unoccupied caravan pitch or boat mooring
A caravan pitch which is not occupied by a caravan, or a mooring which is not occupied by a boat, is exempt.
Class T - An unoccupied annexe to an occupied property
This exemption relates to annexes which form part of premises which include another property and where the unoccupied annexe may not be let separately without a breach of planning control. The exemption may apply whether the annexe is furnished or not.
Properties that are exempt while occupied
Class M - Student halls of residence
Halls of residence for students are exempt provided the accommodation is owned or managed by a prescribed educational establishment; a body established only for charitable purposes; or is subject to an agreement which enables an educational establishment to nominate the majority of the student residents.
Class N - A property occupied solely by students
This exemption applies where all the residents of a property are students who are undertaking a full-time course of education at a prescribed educational establishment or are school or college leavers.
Class O - Armed Forces accommodation
This exemption applies to living accommodation for HM Forces which are owned by the Secretary of State for Defence whether occupied or not. This includes barracks and other accommodation on military bases, together with married quarters and any other dwellings, wherever located, provided the accommodation is held for the purposes of forces accommodation.
Class P - Properties occupied by visiting forces or members of international defence organisations, or their dependants
A property is exempt if any of the occupiers liable to pay council tax are members (or a dependant of a member) of a visiting force.
Class S - A property occupied solely by persons under the age of 18
This exemption applies to properties where all the occupiers are under 18 years old.
Class U - Properties occupied only by people who are severely mentally impaired who would otherwise be liable to pay Council Tax
This exemption applies to properties where the occupiers are liable to pay council tax and are all persons who are considered to be severely mentally impaired
Class V - A property which is occupied as the main residence of a person with diplomatic privileges or immunity
This exemption applies if the property is the main UK residence of at least one person who has diplomatic privileges or immunity.
Class W - An occupied annex to an occupied property
A property is exempt if it forms part of a single property including at least one other dwelling and is occupied by an elderly or disabled relative of the owner who lives in the other part.
If you would like more information about Council Tax exemptions, need some advice or want to make an application, please  contact us

Completion Notices

Why have I received this completion notice?
The council considers that, for Council Tax purposes, your property has either reached a stage of substantial completion or that outstanding works could reasonably be completed within the next 3 months.
How has the council come to this conclusion?
A property will be considered to have reached a stage of substantial completion when it meets the following criteria:
The basic structure is complete, for example all external walls and roof in place.
Internal walls are built (although not necessarily plastered).
Floors laid (although the screed or top coat of concrete need not have been laid).
A notice may also be served if the above criteria is not fully met but the council consider that any outstanding works could reasonably be completed within the next 3 months.
In order to be considered and ready for banding, the following work does not need to have been carried out:
Internal decoration of the property.
Final fitting of sanitary ware and kitchen units
Final fitting of electrical plug points and switches
Final connection of water, gas and electricity (although services should be laid on to the site).

How can the council issue a completion notice for council tax purposes when neither Building Control nor the National House Building Council have issued their completion notice?


The completion notices issued for council tax purposes are not the same as completion notices issued under Building Control regulations, as they both serve different purposes. Even if a completion notice has not been issued under Building Control regulations, it does not prevent one from being issued for Council Tax or, if one has been, it does not mean a different date cannot be used.
Similarly, the completion date does not refer to the date the property is sold - it refers to the date the property is structurally complete, which is usually before the date of sale.

Does this mean I now have to start paying Council Tax?


New properties, whether newly constructed or created by conversion, which are unoccupied and substantially unfurnished are exempt from Council Tax for any period of up to six months. Once the six months has expired, provided the property remains unfurnished and unoccupied, a 100% empty charge then falls due.
Therefore, from the date of completion, a builder has six months in which to let or sell the new property, before they become liable for a charge.
Valuation Office
To help the Valuation Office band properties from the correct day, we supply it with copies of all completion notices served, plus information as to any completion notices withdrawn or revised agreements reached.
The contact details for the Valuation Office are:-
The Listing Officer
Valuation Office Agency
Regent House
Regent Street
Wrexham,
LL11 1PR. 
Tel: 03000 505 505 Website: www.voa.gov.uk
Appeals
If you agree with the completion date proposed by us, please complete Part A of the Completion Notice Response within 7 days.
However, if you disagree, you should contact us on 01352 704848 or complete Part B of the Completion Notice Response and we can give consideration to the possibility of amending the completion date on the grounds that the building:
  • Has not been completed
  • Cannot reasonably be expected to be completed by the specified day
If both parties are unable to agree a new completion date you do have the right to appeal to the Valuation Tribunal for Wales. This appeal must be made within 4 weeks of the date of service of the completion notice, so it is important to contact the council as soon as possible if you do disagree with the completion date.
If an appeal is made and it is not dismissed or withdrawn, the completion day will be the day determined by the tribunal.
The contact details for the Valuation Tribunal are:-
Valuation Tribunal for Wales
North Wales Region Government Buildings Block A (L1)
Sarn Mynach
Llandudno Junction,
LL31 9RZ 
Tel: 03000 625 350 E-mail: northwales.vt@vto.gsx.gov.uk

Contact Details:

Telephone: 01352 704848
E-mail: inspections@flintshire.gov.uk
Address: Flintshire County Council, Revenue Services, County Hall, Mold, CH7 6NA

Problems Paying Your Bill

If you are having problems paying your Council tax, please let us know. We want to help you pay your Council Tax and we may be able to come to a payment arrangement that you can afford. If you don't let us know that you are having difficulty making regular payments, you may incur further costs and charges which will have to be paid.
I find it difficult to pay my council tax on my payment date. Can I change my day of payment?
If your payment date is inconvenient, consider paying by Direct Debit as this gives you more flexibility in choosing payment dates. You can pay on the 1 st , 8 th , 18 th or 25 th day. If you pay by Direct Debit, you can be sure that your payment will reach us on time and you won't have to worry about further recovery action.
You can switch to direct debit by downloading a  direct debit form.
What happens if I don't pay?
If you don't pay your Council Tax on time, we will send you a reminder notice. If you do not bring the instalment or instalments up to date within seven days, you will lose your right to pay by instalments and, without further notice, after a further period of seven days, we may ask you to pay the full amount you owe for the year.

We will only send a maximum of 2 reminder notices in any financial year. If the payment is not brought up to date in accordance with the reminder notice or we do not hear from you, you will be sent a summons and this will incur you costs and charges.

For more information and to get free advice on debt, check out the website GOV.UK 

Enforcement agents

The council can instruct an enforcement agent to collect outstanding Council Tax debt from you if a liability order has been issued in your name.
We will do this either if you have not made, or not kept to an agreed repayment plan, or you have not completed and returned the personal information form sent to you.
The enforcement agent will contact you to arrange payment either in full or by instalments. You must answer his letters, emails or calls and arrange payment.
If your debt has been passed to an enforcement agent you will incur a fixed fee of £75 for each liability order when they issue a letter to you by post.
Any payments or offers of repayment should then be made to the Debt Enforcement Section.
Enforcement visit
If you do not arrange to pay the enforcement agents, or arrange to make payment and then do not pay as agreed they will visit you. If they visit there is a fixed fee of £235 plus 7.5% for any balance due above £1500.
The enforcement agent will normally ask you for payment in full, however if you cannot meet this request, the enforcement agent will normally make a repayment arrangement with you. The Enforcement Agent may enter into a Controlled Goods Agreement, where the agent makes a list of your possessions that is equal in value to your debt.
If your possessions are subject to a Controlled Goods Agreement you cannot dispose or sell them without the enforcement agents permission.
If you do not sign the Controlled Goods Agreement the enforcement agent can take your goods whilst he is at your property. There are additional costs of £110 plus 7.5% for any balance due above £1500 if goods have to be removed and sold.

If you do not pay as agreed and you have signed a Controlled Goods Agreement, the enforcement agent may enter your property, by force if necessary, to take the goods listed.

If the enforcement agent believes that there are insufficient items to clear the debt, we will then consider other recovery options such as bankruptcy, a charging order against your property, or applying for committal to prison.   

Contact Details

You can contact us in the following ways:
By e-mail
Send an e-mail to   local.taxation@flintshire.gov.uk
By phone
You can call us between 8.30am - 5.00pm, Monday to Friday. Our telephone number is 01352 704848
In person
Visit one of our Flintshire Connects offices based in Mold, Flint, Holywell, Buckley and Connah's Quay. 
 

Data Protection

Your personal information will be held and used in accordance with the Data Protection Act 1998 for the purpose of administering Council Tax.

We may lawfully disclose information to other public sector agencies to prevent or detect benefit fraud, other crimes and to protect public funds.

We may also use Council Tax information about you to help you access our services more easily, promote the more efficient delivery of services or help us to recover monies owed.

More information on The Data Protection Act You may need to contact us for any number of reasons e.g. you are moving, you want more information or you want to make a payment.