Alert Section

Tenancy Hardship Grant for private rented sector tenants: coronavirus

The Tenancy Hardship Grant is a Welsh Government backed grant to support tenants who have gone into rent arrears as a result of a loss of income due to COVID-19.

The grant is aimed at tenants in the private sector, who are in rent arrears during the eligible period because of COVID-19.

The scheme is now open for applications (see below).

To apply for a Tenancy Hardship Grant, you must have had financial hardship due to the COVID-19 pandemic that meant that you have not been able to pay your rent. 

You will:

  • have built up 8 weeks or more of rent arrears between 1 March 2020 and 30 June 2021
  • have struggled to pay your rent or rent arrears due to COVID-19
  • live in and hold a tenancy for a private sector property in Wales
  • not have been getting housing benefit or housing cost payments through Universal Credit when you built up your rent arrears
  • not have been able to fully pay your rent during the period when you went into arrears because of COVID-19.

You will not be able to get a Tenancy Hardship Grant if you have not experienced financial hardship during COVID-19 and deliberately not paid your rent to your landlord or agent.

What you will need to make an application
When you apply you will need to complete an application form and provide evidence to help the local authority to make a decision on whether to award you with a grant. 

You will need:

  • proof of ID (a driving licence or a passport or a birth certificate with household bills that prove your address for the last three months)
  • a copy of your bank statements for at least the past two months (including any saving accounts you have)
  • a copy of your tenancy agreement
  • evidence and explanation that you have not been able to pay your rent because of COVID-19 – which will include a review of your finances

After you submit your application
Your details will be checked and you will be contacted about your application. You will be expected to provide information on your income, how you have been affected by the pandemic, and how this has affected your ability to pay your rent.

It is helpful to let your landlord or agent know that you are applying for a grant, as we will also contact your landlord or agent who will be asked to provide a written statement confirming that you are a tenant of theirs and that you are in rent arrears and by how much.

We will then let you know whether your application has been approved or not.  You may also be contacted if you need to provide more information.

If your application is approved
If your application is approved your grant will be paid to the landlord on your behalf.

This grant will not need to be paid back.

If your application is not approved
Your application will be refused if you do not meet the eligibility criteria or have not provided the evidence needed to take forward your application.
You could also get help and advice from Shelter Cymru or Citizen’s Advice Cymru.

If you received a loan through the Tenancy Saver Loan scheme
If you received a loan through a Credit Union, through the Tenancy Saver Loan scheme, you will be contacted by your Credit Union.  Your loan will be repaid by a grant through the scheme.

Getting other help

  • Speak to your landlord to discuss your arrears and how they can be repaid
  • Or get advice and support on your arrears from the Welfare Reform Team or email 
  • See if you are able to apply for existing support, including a Discretionary Housing Payment if you are in receipt of housing benefit or housing costs of a Universal Credit claim

If you are being threatened with eviction
If you are at threat of eviction and at risk of homelessness, you should contact Housing Solutions as soon as possible on 01352 703777.




For further help


Privacy Notice

Your personal data will be processed by Flintshire County Council for the specific purpose of dealing with your Tenancy Hardship Grant application. The processing of your personal data is necessary as part of our public task as set out in the terms of the Welsh Government grant. Flintshire County Council will retain your data for 7 years and will be required to share anonymised unidentifiable data with the Welsh Government for the purposes of monitoring and evaluation.For further information on how Flintshire County Council handles personal data and your information rights please visit: