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Streamlined access to community health and social care

Published: 11/12/2014

A new service making it easier for people over 18 to access community health and social care in Flintshire will be launched next Spring. Flintshire County Council, the Betsi Cadwaladr University Health Board and the voluntary sector have joined forces to provide coordinated access to community health and social care services and information. Residents will be able to get in touch by using one telephone number to contact a team of co-located health and social care staff. A report updating councillors on the new initiative will be presented to the Councils Cabinet on Tuesday 16 December. Called the Single Point of Access, it will provide an integrated and streamlined route to community health and social care services. It will also provide professionals with a means of sharing information and providing better coordinated services. The needs of the caller will be identified from the initial enquiry, making sure they are signposted to other services in the local community or directed to the correct service. It will also enable people to access the wide variety of support available in their own communities. It will be one of six across the county council areas in North Wales and is being funded regionally by the Welsh Governments Regional Collaboration Fund. Councillor Christine Jones, Flintshires Cabinet Member for Social Services said: This new way of working will mean our service users will initially be able to contact one number rather than a number of organisations which can be confusing and time consuming. I am delighted that we will be able to offer people a seamless service, working together with our health and voluntary sector partners to make sure people get the right information from the right service and at the right time.