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Progress for Providers 

Published: 25/10/2018

Flintshire County Council’s Cabinet will be asked to recognise the impact of ‘Progress for Providers – Creating a Place Called Home Delivering What Matters’ when it meets on 23 October.

This programme was developed by Flintshire Social Services Commissioning Team in partnership with care home managers. It aims to improve the quality of life of older people living in Flintshire care homes by supporting care staff to work in a different way.

In Flintshire, there are 26 nursing and residential care homes which support over 800 older people to live well. The majority of these homes are owned and managed by local business men and women who face significant challenges to ensure their businesses and the care sector are successful.

Flintshire County Council is proud of the positive relationship we have with our providers and their willingness to engage in creating and developing new approaches and solutions to address these new ways of working. Since April 2015, the Commissioning Team has worked with care home leaders to embed new paperwork and working practices, helping staff support older people to do what matters most to them in their day-to-day lives.

The project, which introduces a bronze, silver and gold accreditation scheme within Flintshire care homes, has seen measurable improvements in the well-being of older people. It is also contributing to staff development and retention within the local care sector. 

This innovative project won the Social Care Wales Accolades Award and was a finalist in the Association for Public Service Excellence (APSE) Services Awards earlier this year.

Flintshire County Council’s Cabinet Member for Social Services, Councillor Christine Jones, said:

“It was a tremendous achievement to reach the finals of these two Awards, never mind to win!  It is testament to the hard work and dedication of our officers and partners that this ground-breaking project has been recognised at a national level.

“Fourteen local care homes have so far achieved the bronze award in person-centred practice, and others are working towards this. Work is underway developing guidance and paperwork for silver and work is also underway to adapt the programme for nursing care providers.  This work started recently and several Flintshire nursing homes have already been using some of the person centred tools with their residents.”

Clare Roberts, Manager of Haulfryn Residential Home in Cymau, said:

“Working with Flintshire on the Progress for Providers project is a real pleasure. Working as a close team, we have enhanced our paperwork and ultimately improved the support we offer to those individuals living at Haulfryn. Staff have an increase in confidence as they recognise and adapt their support based on what matters to people. As a manager, I have seen the programme give real empowerment to the individuals living at Haulfryn, ensuring that their thoughts and wishes are at the forefront of all we do.”


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