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Annual Performance Report

Published: 22/10/2018

Flintshire County Council’s performance during 2017-18 will be discussed at a Cabinet meeting on Tuesday 23 October before the publication of the Council’s Annual Performance Report.

The report reflects the overall good progress that has been made against priorities set out in the Improvement Plan 2017/18 and summarises the achievements of the organisation. Flintshire continues to be a well-run and high performing council. Our consistently good performance has been recognised locally and nationally.

Some of the successes are set out below:

  • Completion of Phases 1 & 2 of SHARP – 138 units comprising 62 affordable homes managed by NEW homes and 76 council homes.
  • WHQS remains on target for completion by 2020.
  • Created 293 new homes by bringing empty properties back into use.
  • Approved 186 planning applications for affordable homes – target 50.
  • Llys Raddington started, opening October 2018 – 73 extra care units.
  • Holywell Extra Care scheme – the fourth in the County – 55 units.
  • Awarded a Social Care Accolade for supporting care homes to sustain and raise standards against a national scheme (Progress for Providers).
  • Over 2,000 people on Universal Credit received digital support (target 640).
  • Over 80% of landlords and letting agents have been encouraged to be registered with the Rent Smart Code of Practice.
  • Agreement to a housing business plan to build 50 new build council properties per year.
  • 628 people completed courses organised by Communities First (now Communities for Work Plus) – 9 completed an intensive 2 week programme with Streetscene and obtained jobs.
  • Successful share your lunch programme provided over 14,500 free meals over the six week summer holiday period to 20 play schemes throughout Flintshire.  This was huge undertaking and a first for the region.
  • Established multi agency Early Help Hub – 595 families referred who would not normally have received a service.
  • Improved the timeliness of initial child protection conferences.
  • Successful early implementation of the Welsh Government 3-4 Year Old Funded Childcare Offer Early Implementation; enabling childcare providers to register to provide the Offer and eligible working parents of 3-4 year olds to apply for up to 30 hours, and up to 48 weeks of an academic year.
  • Performance at Key Stage 3 is good, and the Core Subject Indicator has shown a steady trend of improvement over the last 5 years and consistently above national averages (increasing to 89.5% in 2017, an increase of 1.1%).
  • The Council expanded its network of community bus services and undertook and highway network review.
  • Efficient lighting systems installed in a number of schools and Wepre Park Centre.
  • Three new Alternative Delivery Models (ADMs) established to operate council services – Aura Leisure and Libraries (from September 2017), NEWydd Catering and Cleaning (from October 2018) and Home Farms Trust contract (from February 2018).
  • Achieved silver status for our Employee Recognition Scheme as part of the Armed Forces County Covenant.
  • Council reduced absence rates to the lowest level yet, at 8.89 days per full time employee.
  • Improved telephone contact into the Council with the merger of two main Contact Centres.
  • 77% of our Council Plan measures improved from last year.
  • 67% of national performance measures improved.
  • 124 Residents have been supported to lower their energy tariff.
  • Flintshire now has 10 Dementia Cafes and four accredited Dementia Friendly Communities. Flintshire has a total of 56 accredited Dementia Friendly businesses.
  • All projects set out within the Environment and Sustainable Development grant application, including flood defence, biodiversity duty and green-space enhancement were completed.
  • The Council agreed a strategic approach to developing Customer Services and enhancing our use of digital technology in March 2017.  

Flintshire County Council Chief Executive, Colin Everett, said:

"The Council is making good progress in areas highlighted as priorities. Despite ever increasing, intense funding pressures and reductions in national funding, Flintshire has been creative and successful in achieving its aims for another year.”

The Leader of Flintshire County Council, Councillor Aaron Shotton, said:

“The Council has once again proved to be a high performing organisation, setting targets and meeting the priorities stated in the Council Plan.”   

The Report must be published by 31 October and at County Council on 23 October, councillors will be asked to adopt the report for publishing.


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